There are multiple floors packed with every kind of knife you can imagine .... And then there is the Kitchen Collection. Our fifth shopping event today.... Almost too much.... read more

Smoky Mountain Knife Works - Outdoor Gear Near Me - Sevierville, Tennessee

Excellent shopping experience! Definitely a lot of products to choose from. It's also a destination! read more

I have been a customer of Smoky Mountain Knife Works since I was approximately 15 years old. I am now 50, and over the decades I have always considered SMKW one of the premier knife retailers in the country. Unfortunately, this recent experience was one of the worst customer service experiences I have had with any retailer in years. The primary item I wanted from this order was the GiantMouse GMF1P Vox Anso PVD Stonewash. The Knafs Lander 4 was more of an impulse addition afterward. I placed the order Sunday night, and for four days nothing was picked or processed. Then, on Thursday, I was informed that the GiantMouse knife was no longer available because it had apparently been sold off the showroom floor before my order was fulfilled. What makes this especially frustrating is that your representative confirmed the item WAS in stock when I purchased it. Had my order been processed in a timely manner instead of sitting untouched for four days, the knife would likely still have been available to fulfill my order. Instead, my money was held for several days, the item was removed from my order, and I was issued a refund that now may take up to 10 business days to return to me. Meanwhile, the one item I did not particularly want was already shipped before I was even properly contacted about the issue. I also received an email asking me to contact SMKW regarding my order, but by that point there was effectively nothing left to discuss because the refund had already been processed and the partial shipment had already gone out. When I called customer service, I asked why there had been no attempt to offer alternatives or upgrades. I would have gladly paid more to upgrade to a higher-end GiantMouse model or different steel option. Instead of attempting to retain a longtime customer or even upsell another product, I was simply told "there's nothing that can be done." I then asked about canceling the remaining order entirely, and I was told that if I refused the package after delivery, I would then have to wait again for the item to be returned and processed before receiving another refund. In other words, because of delays and inventory handling problems on your end, my money could effectively be tied up for weeks. That is not acceptable customer service. What concerns me most is that this no longer feels like an isolated incident. After this experience, I reviewed recent customer feedback online and found many similar complaints repeating the same themes: Excellent selection Poor communication Slow fulfillment Weak customer service Little concern for longtime customers SMKW may be the largest knife store in the world, but customer loyalty is not maintained by inventory size alone. It is maintained by how customers are treated when problems occur. I strongly suggest your company reevaluate its order fulfillment and customer service procedures, especially during large sales events. Selling inventory that is not actually secured for online customers, delaying fulfillment for days, and then holding customer funds while offering no meaningful resolution creates a very poor experience. I sincerely hope this feedback reaches management, because many longtime customers like myself do notice the difference between the SMKW of years ago and the current operation. read more

I would like to leave an encouragement to Cory, who is in the relic department today. He assisted me over the phone. I had asked for help finding a specific fossil we had looked at the week prior. Cory went above and beyond to locate the exact article I was searching for. He sent the photos of the variety we were discussing, and he made sure I was able to select the one I was hoping to find. It is being shipped to us in North Carolina! His patience and kindness are so appreciated. We will enjoy all the treasures we purchased the day of the visit. There were shiny rocks, kitchen accessories, and so much more that we had to leave behind and did. Now the fossil is catching up! I am sure I would have had to pull a trailer if we had only a little more time to explore the entire space. read more

Absolutely the go to for knives, ammo, if you like camping, they have camping supplies, they have a very cool relic room, my girls love. im local and its my toy store. I have to stop by anytime I drive by. Absolutely love this place. read more

The Smoky Mountain Knife Works was a horrible experience!! The store is completely overwhelming with so many different things all hodgepodged together. It was an overstimulating nightmare!!! It took ages to I find the cooking knife I wanted but then finding someone to help me out was impossible!! After 20 minutes of trying to get assistance from someone, we gave up and left. We will not be back. read more

SMKW is a great store with lots of history inside. The staff is knowledgeable and friendly. Highly recommend stopping in to look around and support them. read more

OMG this the the HD of knives, fishing, hunting, apparel, Cabelas , Bass Pro and so much more. Definitely a must see. I was there for over 90 minutes and didn't see half of what they have in the 3-4 floors through the store. Employees everywhere to help you out. This is what customer service used to be like. amazing. read more

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No trip to the Smokies is complete without a stop at SMKW! I believe there's something for everyone inside but anyone that loves knives can spend hours here. They carry every brand known to man and typically their prices are hard to beat, especially when it's a sale item. The only area that is lacking is staffing on my last couple trips. While the service is friendly, they're almost always overwhelmed. I typically arrive there on a mission with specific knives I'm purchasing only to arrive at displays where people are huddled, requesting to see everything in the case and buying absolutely nothing. My only recommendation: I wish they offered a concierge service for people that know exactly what they want so they can get in and get out instead of herding around the display to compare metallurgy, test Rockwell hardness or tell stories about how they skinned a gopher with an uncle buck bowie knife in 1968. The point is that everyone's time is valuable and if it becomes more of an inconvenience to stop in the store in person, it's obviously much easier to find stuff online, click the button and have it on my doorstep tomorrow. read more

When they say world's largest showcase , I finally understand why after walking through it myself. There are multiple floors packed with every kind of knife you can imagine , and just when you think you've seen it all, there's another level waiting. You go upstairs and see knives, downstairs and see knives, then downstairs again and yep... more knives . I honestly lost track of how many floors there were and felt overwhelmed more than once ‍, in the best and most exhausting way. They do accept credit cards , but cash is clearly preferred , which is good to know before you commit. What surprised me most was the limited number of registers, marked by blue balloons 14, which felt small for a place this massive. By the time I finally chose a knife after navigating through hundreds of options and people, the checkout line was easily 14 to 15 folks deep . Parking is ample , though on a busy day it can still feel a bit tight. This is easily a two day visit minimum if you want to explore without rushing. And who knew the world's largest knife destination would be in Knoxville . read more

Smoky Mountain Knife Works - Entry - Outdoor Gear Near Me - Sevierville, Tennessee

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As a local content creator here in Gatlinburg The Gatlinburg Hussey I love this place! It's something different too! Everyone is nice and it's great to film since it's so large and so beautiful! Off highway 66 , about 45 minutes from Gatlinburg*traffic* read more

Smoky Mountain Knife Works claims to be the largest knife store in the world and I have been a customer for probably better than twenty years. The prices vary as does the quality of the knives. Service was friendly enough and my overall experience every time that I have been in Smoky Mountain Knife Works. If you find yourself in this part of Tennessee, I would definitely recommend checking out Smoky Mountain Knife Works. read more

Wow! So many knives you will find what you're looking for here. I spent about 2 hours just wandering around and looking. There is so much to see. I had my knife sharpened. The person who helped me was friendly and helpful. Took about 5 minutes to get the job done. Cost me a few bucks and was SHARP. Definitely will be back. If they don't have it you don't need it when it comes to knives. read more

They have a very large selection of knifes, guns and ammunition. The building is rather small for the amount of traffic in and out though.

Smokey Mountain Knife Works is a very unique place and came highly recommended.( if you're squeamish about seeing all kinds of real animals that have been stuffed and displayed, then this is not the place for you.) That being said, upon entering I can see why this is such a unique store. It's 108,000 sq foot knife showroom which is the world's largest. It houses a vast collection of high-quality cutlery memorabilia, artifacts, and mounts, optics as well as every type of knives and outdoor equipment you can think of. . SMKW has two levels. They have a ramp that goes all around the store, besides steps. There is also water that flows down into the lower level. Everyone throws coins in the water and makes a wish.( see my video.) I spent 2 hours walking around. It's broken down into sections because they offer so many interesting and practical items besides knives, guns, bullets, clothing, tactical, and housewares,etc. As I walked around there was so much to see from all the displays.On the main floor is all kinds of knives displayed in glass cases, and behind the counter and in framed pictures on the wall as I walked around. They also have work and camo clothing on this floor. . In another area on the same floor is guns, ammo, rifles, tactical gear, etc. Each area has staff that are knowledgeable and helpful. This place gets so busy so there are times when you will have to wait to be helped but on the whole, the staff is very nice, friendly and helpful. On the lower level is cutlery, all kinds of cooking knives, pots n pans, knickknacks, and every kind of gadget imaginable. There is also several tables that are what I call the sale tables, and you can find all kinds of knives reasonably. You must be 18 years old in order to pick them up. I bought a heavy duty sheet pan made in the USA and a 9x9 heavy duty baking cake pan, jumbo muffin pan, pairing knife and cute spoon rest with my name on it. My boyfriend bought a huge sword, and a Japanese style single blade chopping/ slicing knife. Everyone is encouraged to try on historical looking armor and a sword, and sit on a thrown style chair for a photo op.( see pictures.) You can pick up geodes, different kinds of stones, and fossils. Since there's so many knives of all kinds, grades and styles, prices may vary.I really can't say if it's a bargain or not, but the quality is there. This place is wheelchair friendly and has handicap parking. My time spent here was a fun one. I definitely recommend making the trip. . read more

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Sort of a weird place but if you like knives and guns then this is definitely your place! They have TONS of knives but also some other cool things if you're not into that. Everything was pricey so keep that in mind if you plan on going. The service was ok no one overly friendly but definitely no one was rude! read more

If you're into knives I can see why you would go. If you're going because it's the LARGEST knife store in the world then meh. They have a water feature than weaves around the building. The attractions were outdated, dusty, and some were broken. read more

You could probably spend days here looking at knives from $19.99 to OVER $1,000. Every imaginable kind or type of knife. Then you can go through the history section where you can buy things from the Revolutionary War, through World War II. In addition they have guns, pistols,rifles, ammo and everything to do with firearms. The staff is friendly, helpful and can direct you when you lose your way in this multi-story establishment. read more

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A HUGE variety of products under one roof!! Yes, they have a large selection of knives, but they have so much more. A big department for firearms and accessories, cookware, specialty foods and many more departments are available. This store has something for everyone in the family! It's definitely worth the visit!! read more

Everything for all members of the family: guns, knives, blow darts, axes, katanas, touristy magnets, dog gear, pajamas, wwII memorabilia, fossils, civil war relics, cool rocks, they have something for everyone read more

Customer service is rude never order another thing from smokey Don't send email about delivery status read more

Cool spot to visit. Nice variety of knives along with some other misc items. I really like their gemstone selection.

Whenever we visit friends in Sevierville or Gatlinburg, we stop in to look at everything this store has to offer - and they have an incredible selection of knives as well as souvenirs and clothing. The staff is helpful and friendly. The store is laid out well so that you don't feel lost, but you do feel overwhelmed by all the merchandise around you. For our most recent trip (8/16/21), we were looking for a small knife to replace the one Husbsndlost 8/13. Unfortunately we could not find the exact one we needed (gift from nephew in Albuquerque). However, we did find a tee shirt for our nephew's birthday, and small food gifts for the kids at home who live next door. I also found an unusual voodoo doll for my hairdresser at home who is recuperating from surgery. I don't know if it's still on display on the lower floor, but in 2019, a replica of the throne in Game of Thrones was available for photo ops - along with the long sword to hold. That was a fun experience! read more

Smoky Mountain Knife Works - Not just knives! - Outdoor Gear Near Me - Sevierville, Tennessee

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Lots of variety and knifes. Good selection of gift shop type stuff as well. We got a good deal on a crossbow. Keenan was our sales associate downstairs and he was amazing. Very nice dude with lots of stories and jokes. Good experience. read more

Giant place full of knives and fine wares. Traffic and crowds are immense. Didn't find anything to buy here but I enjoyed looking around the place. read more

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It's truly a great knife store. Everything imaginable is here but the prices are pretty much msrp. I didn't see many deals.

The older man working to kick people out at the end of the day really needs to retire. We had over $200 worth of merchandise we were wanting to checkout with that we were forced to leave behind and it wasn't even quite 6pm yet. Also, you can forget getting an employee to help you after 5:30. They just wanted to talk to each other and not get anything out of cases while the older man is yelling at you to hurry up and leave. What an absolute horrible experience! We've honestly never been treated this badly in any establishment ever! I cannot believe how rude employees were. I would love for the owner to send someone undercover at this time of day to report back their experience. As a healthcare provider and a business owner myself I would be horrified if any of my customers were treated this way. read more

This place is Mecca if you are in to things that cut. They aren't just an online retailer, they have a huge selection of cutting accoutrements in person and you can ask to see them and see how they feel in the hand. Oh - since you asked, I picked up a Victorinox Farmer X, a Victorinox Compact, and an ESEE Gibson hatchet. read more

Smoky Mountain Knife Works in Sevierville, TN proclaims they are "The Worlds Largest Knife Store" and advertises they have the "largest in-stock, on-hand selection of knives for sale and if it cuts they carry it." Many travel guides recommend this as a must do roadside attraction stop for a Great Smoky Mountains gift shop visit on your way to Pigeon Forge, TN and Gatlinburg, TN and I would agree this is a place you certainly would enjoy seeing. Smoky Mountain Knife Works really does have an amazing selection of knives, swords, blades, ammo, firearms and an amazing assortment of many other items with clothing being one of the largest options outside of blades. Smoky Mountain Knife Works is also the location of the famous Relic Room which is advertised as having the "largest diversity of history for sale in North America." This is one of many Smoky Mountains gift shop options in the area but this gift shop is definitely a lot more than just a gift shop and is more of a major tourist attraction with their store holding so many things to see, do and buy on a really overwhelming big selection of so many items that you really need to plan on spending some time here to see all the attractions and even begin to appreciate their huge inventory. Overall I just really had a fun time here and found that it really is an overwhelming selection of so many items that it should have something for almost anybody. My video review of Smoky Mountain Knife Works is here: https://youtu.be/G1lXDw9CeL4 read more

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My husband and I went here on a Thursday afternoon. It was not busy at all and we had no problems parking. Wear tennis shoes bc you will be walking a lot! My favorite part was all the historical stuff and the Relics in the basement! I had a coupon book from right inside the entrance and got a free mineral! My husband bought a Chinese Jian Sword for display! We were in there for 4 hours! read more

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We drove by this place after seeing some billboards on the way to Pigeon Forge. We decided to turn around after we grabbed lunch to check it out and we are glad we did. The employees were very helpful and one even helped us pick out our babies first pocket knife that she won't be getting until she is much older. It will be something that we can tell her about when she gets old enough to have it. This place is really big and has a ton to look at and is very well organized. You can get gifts for anyone on your family ranging from hunting gear, knifes, clothes, stuffed animals, toys, gems, kitchen wears, food and much more. We ended up getting a lot of good things to take home for our family as gifts. read more

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Always a great time. Maybe one day I'll go to the top floor. I never can get out of the basement. I love my kitchen stuff. Love love this place read more

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This store is right out of the imaginations of Last Man Standing and Tool Time! They have canoes, kayaks, hiking/camping equipment, firearms/ammunition and Knives ..... more knives and brands that I knew existed! Growing up my dad always carried a Case Peanut pocketknife with a stag handle. It was for life's basic necessities....opening an envelope, cutting string on a package and when a pair of scissors wasn't handy, the little peanut did it all. My lovely bride took me into the store and low and behold I left with my very own "peanut" just like dad used to have. read more

Still a lot or products in one place. Some changes since my last visit. We used to choose knives and they would be sent to the register so pay for all the goodies. Now there are registers all over the place. I hated it. Now I have many small transactions and have to carry packages while I shop. I tried to use a digital credit card all the info needs to be typed in since the card is ONLY digital. No one could figure it out. They lost over $570 in sales. Told me I could go enter my order in the website and have it shipped! What I water was on the counter in front of me! Really disappointed in what used to be a great part of my vacation in the smokies. read more

We visit the store once a year or so. Good selection but prices seem much higher than in the past. I guess that is a sign of the times and can't fault them on that. The reason we won't be back is due to the staff. My husband & I entered the store and went our separate ways to look at the items we were interested in. When we met back up, both of us had the same experience. Employees followed me from the time I entered the Relic Room until I checked out. They were so sure I was going to shoplift! I might understand if I was looking at valuable merchandise. The security guard followed my husband the entire time while he browsed. He wondered if it was because we had on coats? It was raining and cool that day so everyone had on coats or hoodies! I went ahead and made my $20 purchase but my husband said he wouldn't buy anything even if they were giving it away. They sure offended these two honest people! read more

Very cool knife shop went with my friends when we were up in Gatlinburg and had a very fun time there bought a very nice gold dragon knife read more

Smoky Mountain Knife Works - Knife - Outdoor Gear Near Me - Sevierville, Tennessee

If you need ANYTHING with a blade, this is THE place. From specialty knives, hunting knives or kitchen knives they have it. This is jot a run in, run out store. Plan to spend some time. They also have a firearm section as well, so you can get all your toys in one spot. If you're heading to Gatlinburg, this is a MUST stop. read more

Wow, it really must be the biggest knife store in the world! Multiple entrances to the store and super busy! Got lost several times because it was so big. My kids loved it here! Even if you go and don't buy anything it is totally worth it! read more

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The largest and most fascinating knife store that I have ever visited. I had been told about this store from a friend and decided to visit it while passing through the area. I am glad that I did. It is a few miles south of I-40 on 66 just south of the French Broad River. It is a large structure with its main entrance facing SR 66.. There seemed to be a lot of parking but this was a very popular and busy location so parking may be challenging at times. The store is very large with at least 3 different levels of merchandise and displays. There are some very neat features and displays throughout the building. This has everything that you could imagine for outdoor sports. If you are looking for any type of knife then this is definitely the place for you as there were thousands of them and several experts. Even if you don't buy anything, it is worth visiting this store just to see the "Buckys" of knife stores. There is a lot to see and shop for displayed in lots of different ways. The store was clean. The staff was friendly and helpful and the prices for merchandise were reasonable. I would recommend visiting this store if you are nearby and thinking about purchasing any outdoor equipment. Enjoy! read more

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Very helpful staff and you will most likely find what you are looking for. Traffic is usually crazy but not their fault! Great value as well. read more