Kevin came out to source and repair a leaking hot tub on Apr. 25/24. He called ahead, was very courteous and personable. He found the problem quickly and made the repair easily. All in all a good visit. Thanks Jim and Deborah read more

I love my backyard! Despite COVID and other hiccups (not the fault of Bud's at all) the pool design and installation project was a HUGE success! I found everyone I dealt with to be super friendly and helpful! Bud's service has been top notch! I absolutely love the finished product! read more

Bud's Spas & Pools - Pool & Hot Tub Service Near Me - Ancaster, Ontario

I went in yesterday on behalf of one of my clients. they gave me great advice and helped me solve the issue with not only the water discolouration in the pool, but the pump and filter. Including chemicals and the advice it cost me a total of $45.18. I think some of you cry babies are just afraid of doing the work yourself and get offended when people make money off of your laziness read more

I live in Ancaster and have been buying my swimming pool parts from Pioneer on rymal road for the last 30 years. Thought i would buy the next replacement part for my filter connection at Buds to support our local pool shop. Well they charged me $57 for what costs $31 at Pioneer. You know who will get my future business------ PIONEER ! read more

If I could, I'd give them a negative number! So many negative reviews! I should have read these first. Horrible service. Sent an inexperienced boy to replace my seized pump who wouldn't speak with me directly but had the sales guy call to tell me what they could do to service it - which was fine until I realized after the tech left - or should I say disappeared (didnt see him again, just left an illegible job report in mailbox) the pump left did not have a cord or plug on it And could not be used until I have an electrician bring a cord to install it on the pump. I called to complain but was yelled at by a service tech for not understanding his terminology. He told me the wire and electrical outlet needed to be replaced And insisted this was clear terminology for the pump cord! I'm not an electrician but the term cord and plug are commonly used terms not wire and outlet. Thing is the electrical outlet did need to be replaced as I had previously explained when I hired them, confusion ensued when they said I should have known the pump normally comes without a cord. How would anyone know this without specialized knowledge. The pump we previously purchased from them had a cord! Unbeknownst to me, we had an above ground pool pump )which comes with a cord) for an inground pool - makes we wonder why they sold us an above ground pump when they knew we had an in-ground pool 6 years ago. Was it to make future sales? Regardless the service was horrible! My pool is still green and the $800 pump without a cord and plug sit looking pretty and unused until I can get an electrician here -and for such a small job what will the cost be for that bill? No wonder they were pushing me to use their referral - just a grift business. Go to Pioneer or the Pool Shoppe. read more

Walked into Buds to look for pool supplies. One older sales man was helping a couple while 4 young associates stood around talking to each other. We didn't even get a hello. Walked right out... what kind of service is that? Pioneer or pool shop can get our business. read more

Used them for servicing my hot tub. Send a bunch of pictures of the part I needed, was told no problem. Booked an appt for over a week out because that's the soonest they could come. They told us they would be here in the morning didn't show up until 1:30. Came for 5 minutes realized they didn't have the right part and charged us $118. Had to order the part, which took about 2 weeks then it was another week to get an appt. after a month with a broken hot tub, and $435 dollars later for a $37 part out hot tub then had a FL problem (they started the hot tub filling process). We had someone else fix the FL problem because I would never use Buds spas Ancaster again. read more

Buyer beware! They are very nice when selling you equipment, however servicing is another thing. Had so much trouble with them. Just google reviews for this company and you will find many unhappy customers. I used the one in ancaster. Arrogant and did not care to resolve issue! Told me 3500 to fix my hot tub after many visits. They quoted me the high amount because it was clear to me that they did not want to work on it. For that amount I would have purchased a new one. Not offered. Nothing offered. Had another friend come over and said lets fix it ourselves. $35 dollars later it was fix! No joke! I will never deal with them again. Also in phoning around for other hot tub companies to deal with, 3 of them said they get calls ALL the time from dissatisfied customers!!! Please do your home work! I had so much trouble and spent well over $1500 dollars. If I could rate a minus I would have! read more

UNETHICAL AND UNTRUSTWORTHY. Improper installation, attempted gross overcharge on parts, and failure to stand behind their work. Pool heater installed in 2014. Since that time, we have observed a deterioration in the health of a row of cedar trees, the closest to the heater being effected the worst. Three years later, we have now lost three trees. We called an service manager Ken Wiepjes offered to order a rubber gasket for a cost of over $60. That should have been our first warning about this company's ethics. We ordered the part ourselves for $16. Their serviceman attended and determined the cause of the leak was a missing gasket between the heater and the rest of the system, replaced it and left. We were disappointed that the installation had been done improperly but satisfied the matter was closed. Approximately 10 days later, we received an invoice for $120 for the repair!! Thinking this was an administrative error, we called and were put through to Service Manager Ken Wiepjes. We explained the situation, with no mention of the loss of trees. Only that a bill to properly install a missing gasket to stop a leak should not be our cost. He refused responsibility stating that the leak would have become apparent before now. I explained that we did suffer effects of it and offered to send a photo of the trees that show death or deterioration, increasing in their proximity to the heater. He then suggested that it was the fault of the pool opener/closers. I pointed out that we did our own opening and closing and that those connections were not touched; that the lines were blown out from the filter side. He stated that trees die all the time, and that he has a tree that died that is nowhere near a pool. I explained that all I was asking for was that the gasket be replaced without charge as this was caused by their faulty installation. He refused to credit this cost. I advised that this would result in my having to pursue the matter legally. My next step will be to attempt to resolve the matter through the Better Business Bureau. If that fails, then I will consider a civil suit. Given the effort and costs involved in going that route, I will include all such costs, including replacement of the losses to the garden in my claim. read more

My wife bought Chemical for Hot Tub today. I gave her wrong product description so she went back to exchange 1 hr later with bill in hand. They would not exchange as product apparently has no seal and they where unable to determine if we used product. If they opened lid they would discover it is filled to the top. Will never shop there again, unacceptable customer service. read more

I have used this company to service my pool for many years with decent service. For that reason I purchased my new hot tub from them even though I read some poor online reviews about them. My experience was not great in that I had to pay my 2 contractors to remove the old hot tub, after I was told the Budds crew (of 5 people) couldn't do it. The old tub removal was included in my price yet they didn't reduce it, or offer anything in lieu of not being able to remove the old hot tub? Not cool. Also mentioned to me that an app that will allow me to control temperature of my new hot tub remotely when they demonstrated the hot tub to me. Then after it was installed, and I tried to install the app... Budds then informed me I would now have to buy the wifi component for $600. Not cool. Finally i received my new hot tub orientation two weeks after it was installed. Far too slow. Not cool. read more

Buds serviced my hot tub for an OH reading malfunction during a cold snap a few weeks ago. We had a heater placed under the tub so pipes would not freeze. The service technician removed the heater, claiming to have fixed the OH reading. He did not. The pipes subsequently froze and now our tub has a severe leak, so much so that our basement flooded with water once the temperatures rose. Buds refuses to fix the problems that their service tech caused by removing the heating source and by NOT fixing our tub. Spoke with the service manager (rude!) and the owner (even ruder!). A HORRIBLE BUSINESS. DO NOT USE. I WARN YOU. DO NOT USE. read more

We also bought a house with an existing hot tub. I've done my own repairs so far (including a pump rebuild) so I can't comment on the service. When I went in a free water test, chemicals and a couple of small parts they were very helpful and answered all my questions. read more

Convenient location near the Meadowlands shopping area and great product selection. Their staff is also very knowledgeable.