Quality of work 1 Service team 3…read more Service manager I spoke with didn't even care to deal with the problem. Acted like I was a problem after 7 years of business with them. Now off to small claims court.

I have had my Beauty Pools for 17 years. The quality of the pool itself has been excellent - never…read morelost a tile or had to re-grout anything. Aside from a heater replacement after many years, the pool has held up well. The best part of Beauty is its service. When we have a problem, someone gets back to us quickly. Even through Covid, when the pool market was hotter than ever, Beauty made special efforts to make sure their regular customers were top of mind. If we were to build another pool, we would only use Beauty Pools. BTW - Ask for John when it comes to opening and closing. He's awesome! Randy S

The business name is Mr. Pool and let me tell you... very satisfied. Installed our liner when he…read moresaid he would, they came, saw, did, excellent.. looks gorgeous. Changed our liner and installed the new one and you would never have known they were here. Clean, neat, very courteous employees and the owner called me back every time I called him or the office. The liner guy never called back and never seemed interested. I will use Mr. Pool for all my in ground pool. Thanks Mr. Pool.

Excellent! Very pleased with the work they do. Had our pool installed 10 years ago and just now…read morefinding it necessary to replace the liner.

Beware...very unprofessional. Initially, the owner (Mike) was very helpful. He was responsive to…read morequestions and willing to work with my husband and I to win our business. We were interested in purchasing a fiberglass in ground pool and a spa and then doing all the install work ourselves. Mike was contracted to arrange the purchase through his supplier, Latham Pools, and the delivery of the pool/spa/equipment. During this time Mike provided his professional advice about what equipment was necessary and answered our questions about the installation process. Upon arrival of the pool/spa/equipment and receipt of final payment, Mike became impossible to contact and would often use his assistant, Shawn, as a middleman for communication. The main problem we found was that Mike had advised us to order a spa with a skimmer that was not needed and ultimately, would not work with our kind of spa (waterfall spa). We were left with a spa that could not be properly installed without removing the skimmer. Once we removed the skimmer, there was a hole in the side of the spa that needed to be patched. After repeated attempts to reach Mike and consult with him about a resolution on this, he agreed to pay half of the hefty service bill from Latham in order for Latham's fiberglass techs to come fix things, leaving us with the other half of the bill. On top of all of this, Latham was unable to provide us with any kind of time estimate and could only tell us that they would reach out the week before they would be available. After numerous (hundreds!) of phone calls by myself to Latham's service department, we finally got on their schedule and after 10 months(!) two techs came to remedy our issue. Once they arrived, they confirmed that a skimmer should have never been installed on this kind of spa and went above and beyond to patch the spa to look brand new. After this, I continued trying to contact Mike to voice my frustration and ask for my money back and he did nothing but avoid my phone calls, voicemails, and text messages. Ultimately, Mike made a mistake in advising and ordering our spa with a skimmer and then lacked the professionalism and decency to even have a conversation with us about it. Despite having paid for a repair that was Mike's mistake, we spent almost a year trying to get our brand new spa in working order. Mike clearly knew he messed up and made all attempts to avoid the situation. I would never suggest anyone work with Mike at Premier Pools and Spas-New York West. Don't be fooled by his efforts to win your business initially like we were.

Met them at a home and garden show here in Buffalo this past spring. We talked at length about…read moreputting in a back yard patio...blah blah blah all these amazing things they promised. We made an arrangement to meet after our vacation. I took the day off and waited for them to arrive and they pulled a "no show." No phone call - no nothing. Just never showed up even after a confirmation call the day before. I never pursued it - I took it as an omen. I guess business must be good they don't need any more work

Chameleon did a great job on our pool and concrete. We decided to go with Chameleon because we…read moreneeded a lot of concrete work done. We replaced our 16 x 24 foot pressure treated deck with a fabulous stamped concrete patio that leads right into and around the pool. One of my favorite parts of the pool is the canteliever edge - the stamped concrete goes right up to and into the top of the pool - it's a really great look. I was impressed with the organization of the various crews that worked on our install. The installers really had their act together - it was awesome to watch them transform our yard. Any issues that we had along the way were resolved professionally and promptly. I would recommend Chameleon to anyone looking for a pool install or concrete work.

Absolutely disgusting pool remodel the machine to spray in gunite did not work they mixed the…read moreexpensive product and didn't want to take the loss so they dumped it into the pool and tried to smooth it out by hand. The pool looks much worse than it did prior to remodel. The stairs pitch into the pool none of the fittings are flush. They lights were working before now since fittings aren't flush it shorted the pool lights too. Stay far away from this company This is my first negative review on Yelp or any website I ever wrote Do not hire them they refuse to fix this and don't return calls. They damaged personal property also

Called to inquire about getting my starite heater looked at and fixed. Called on April 4th and the…read morenice women put a message into the service tech. Had to call back on April 26th because I never received follow up. Waited all that time for them just to tell me they don't work with that brand of heater. As a business professional time is money, and to keep someone waiting like that is not good business. They came recommended to me but I certainly won't pass it along. Very disappointing.

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Sept 12th came to close our pool very professional and nice. went to work and got it done quickly…read morethank you

The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

Still enjoying our pool and the amazing work Mark and his crew put in. With the heater, we'll be…read moreusing it well into October ;-)

Not sure what to say. They don't answer the phone or respond to email. They have a two year old…read morereview from a couple in San Francisco. Not sure if this business is open or exist anymore?