My niece was admitted for a blood infection last Thursday. She went two days without food - and…read moreonly got food because I called the cafeteria to get her some. They apologized and said they were short handed. She has been feeling better for several days, and has been told she was going home "tomorrow" for the last three days. They said they needed to run a certain scan before they would release her and apparently it took three days to do it. It is now Friday, scan was done yesterday. She thought she was getting out last evening, and then they promised her today she would go home. Now they told her insurance has not approved her home health care, and she won't be going anywhere - Monday at the soonest because insurance company won't be able to approve it until next week. This poor 41 year old has stage 4 cancer and two small children at home she hasn't seen in over a week. I've called to talk to medical director, the CEO, her doctors and left messages. No call back at all! This place has done more harm than good for all of us.

The hospital has lovely employees, well-trained staff, and world-class equipment. What they lack…read moreis private rooms. Every time a loved one comes here for care, the room-mate is a dementia patient who becomes delirious and sets off bed alarms All. Night. Long. Realistically, this is outside the staff's control, but it's not outside the Board's: Other hospitals have reduced the number of rooms to improve the patient experience for those who are not demented (and need rest).

Dana was the most wonderful nurse and made the experience so much easier. She is a gem!!read more

I started coming here after a falling out with the billing office of my previous OBGYN; and they…read morelost a long term patient. At the time I did not have health insurance but had been reluctant to switch doctors until this incident. I started going to Planned Parenthood out of necessity but now that I have health insurance, I have stayed because this is a medical facility where I am certain to always be treated with kindness and respect. Sometimes the wait can be ridiculous but in the end, it is worth it for the consistent quality care I receive.

I have struggled with mental illness for nearly 30 years now, starting at age 14. I have been in…read moreand out of psychotherapy, on and off dozens of meds, and placed on 72 hour hold in inpatient at several area mental health providers. I had NEVER had a positive experience in inpatient at any hospital until someone recommended Brylin. The doctors, the therapists, the social workers, the aides and paraprofessional staff, the nurses - every single one of them helpful, understanding, supportive and, most importantly, this team will do whatever it takes to get every patient the care and the assistance they need to succeed in the outside world.

My grandson smelled like body order was in the same pants days ago ..they were concerned abt their…read morepatients but only from A certain standpoint..receptionist was welcoming an very professional an polite .

Roswell Park Comprehensive Cancer Treatment Center is one of the leading centers in the nation…read more Every person you encounter during your visit understands the impact that a diagnosis has on a person, and their compassion and care reflects that. State of the art facility and the latest technologies mean that you have more options available to you when you're in need of answers. The whole office experience was comforting and reassuring to us.

This is the regional cancer specialist hospital - there's no Labor and Delivery for example - it is…read moredesigned to be as soothing and technologically advanced in cancer treatment for patients and families. A small thoughtful touch is the offer of a wheelchair at valet parking. Valet parking is $5 for patients, $10 for visitors. Nearly all staff wear masks - many of the patients are neutropenic. Off the main lobby is a Spot coffee which is well staffed; the cafeteria has a very good reputation for fresh and healthy food. The two soups are made daily; there's a pizza bar, two salad bars, a grill, and sandwiches made to order. After hours, there's a refrigerator for grab-and-go selections.

E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction…read morethey treat people that can not even talk and release them still unable to talk or even function they are killing people not helping

Oral Oncology & Maxillofacial Prosthetics is the part where I went for an evaluation of a spot on…read moreof the roof of my mouth! Biopsy needed. Scary? yes! But, Dr. Frustino and nurse Lori Ann put me totally at ease. The dr. explained everything, using words I could understand, the procedure was essentially painless, and when i called a few days later with some questions, it was the doctor herself who called back that same day. When the results came in, she called me to tell me the good news, rather than requiring me to wait until my follow-up appt. I didn't have to ask for a copy of the report; she offered it to me, and explained what everything meant. Hopefully, you'll never need to use their services, but if you do, go with confidence!

Do not go to this ER unless you are brought in by ambulance or Mercy flight. I went on the advice…read moreof urgent care that my case was traumatic and they could provide the best care at ECMC. The urgent care provider was wrong. I was extremely disappointed with the care I received at ECMC ER I waited 12 hours in the waiting room, then it was another 8 hours for care. At least that have me pain meds while I walked in the ER bed. The orthopedic residents were trying to be helpful but they really botched things. I ended up going to a specialist. The nursing staff was good, but that's not enough.

Absolutely terrible care hospital is dirty still waiting for a rm to be cleaned so my husband can…read moreuse it its been hrs no cleaners staff is rude and lack of communication between patients and family members drs dont come out to talk to u anymore very disrespectful overall never stepping foot in this hell hole again..Russell Salvatore should do more for that hospital to have his picture up on the walls..

The receptionist is really nice, the place is "fairly" clean. I've seen worse, but I've definitely…read moreseen better. This place is usually RIDICULOUS !! My mom gets a different doctor every time she comes, therefor, they have to ask her the same questions over & over , every freaking time !! She's usually back there for about 2+ hours, which is uncalled for. We usually wait for her to be seen, between 35 - 90 min. (Its pathetic) Also, usually the waiting room is SO loud! Ppl talking on their cell phones, little brats running around making noise & their parents just let them do what they wanna do or they constantly are screaming here. They don't take care of my mom very well & to try to get a prescription refilled is harder than ice skating on a street in the summertime. (Don't ask me where that came from, it just popped out, lol) I hate the way this clinic is run !!

I will preface this by saying that I am not a patient of this facility. I look after a family…read moremember who has some mental health issues who is a patient. He was assigned Dr. Antonia Redhead, a member of this group. I also have the PoA to deal/transact business for him as well as being the "go to" person on all of the necessary "HIPA" docs. I've never met Dr. Redhead and there had never been a reason to. Until two weeks ago. My family member suffers from a number of mental health issues which came on recently. OCD being the primary diagnosis. This is going into strange territory however I must express my displeasure with the treatment, or lack thereof, by Dr. Redhead. I pay all of the bills associated with treatment and I had noticed the the 'scripts increased from six per day to 18. The vast majority written by Dr. Redhead. I also noticed a decrease in the cognitive abilities of my brother in law, aforementioned family member. I also know that treating mental illness is pretty much a crap shoot. " Throw stuff against the wall and see what sticks" kind of treatment. Whatever. Ten days ago my brother in law started suffering from a distended stomach and constipation. He is not allowed to use any OTC meds so he contacted Dr. Redhead and also started bending my ear about his bathroom habits. Again, whatever. Here is what Dr. Redhead did. Nada. Zip. Nothing. Supposedly called in a 'script for Colace. Never gave any instructions concerning the dispensing of this treatment. The colace sits. And waits. As does my brother in law. After listening to my incoherent b.i.l for days I took it upon myself to attempt to "reach out" to this less than stellar so called medical professional. Would not speak to me. Follow up calls are met with a resounding "hang up". B.i.l went to the office and was told to leave. She would not see him. He recently received notification that he had been switched to another doctor in the group. One that no one at ECMC knows about. Bottom line. I filed a complaint against Dr. Redhead. New York State Department of Health, Office of Professional Medical Conduct. What a freaking joke that people like this sub human are allowed to practice medicine.

one of the worst experiences ever. no one answers the phone, EVER. Finally received a call from…read morea rep who hung up on me. No results ever.

I never ever write reviews about places and this is my first time ever but I was so upset with this…read moreI had to spread the word. I recently just dislocated my knee went there and waited for ever! Finally get to see the doctor who only saw me for about 4 minutes then ordered an MRI. I told them I didn't want to do it through them that I wanted to go somewhere else and they were terribly rude about it. They were supposed to fax my script over to the MRI place over a week ago and they won't fax it over. They are preventing me from receiving my MRI. I called multiple times and was sent straight to voice mail. When I finally got hold of a real person she was rude, nasty, and uncooperative. This is hands down the worst place to go for anything. They are rude and lifeless people who hate there jobs. Please don't here!!! I went to the Harlem road location save yourself the trip and go somewhere else.

Their PA, Evelyn Thompson, was incredibly rude to me. She walked in the room without knocking while…read moretalking without me without introducing herself or looking at me. While discussing the allergic reaction I had over the weekend to an antibiotic she said "we only have 15 minutes for this appt". Never did we discuss the reaction that sent me to the ER or the candida I currently had but instead told me I had an STD. I switched Drs immediately.

Was 5 minutes late for my sisters appointment, she just got discharged from the children's hospital…read morethe other day and the hospital scheduled the appointment at 7:30 am, she's disabled and hard to get around, she was marked a no show because when we showed up we were told there's a strict 15 minute early policy, I was never told this and I use this drs office, my sister not I will be using them anymore, stay away and go somewhere else, it was already a struggle getting her up at 630 am and into her wheelchair and we get there and told she was marked as a no show and have to reschedule, how many times I've showed up early and I wait 20-30 minutes in the room, GPP is a joke