The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

I had a shooting pain down my right arm and the physical therapist I had seen in the past had a 6…read moreweek wait for an appointment. I called Phoenix and was able to get an appointment the same week. My therapist, Justin, quickly figured out that the issue stemmed from an issue in my neck and developed a hands-on treatment plan. I've been going for about 6 weeks and the pain went from excruciating to almost non-existent. I'm incredibly grateful for the work that they've done and have already sung their praises to two colleagues who are also hurting. Additionally, they are very easy to get in touch with and schedule and the office is cheery and the front office staff is knowledgeable and kind.

Phoenix has been the best PT I've ever experienced. The quality of time the Therapists spend with…read morepatients is excellent! I would not go anywhere else after coming here. I highly recommend!!

I have been receiving PT at Elite for one month now and I am completely satisfied with my progress…read more Everything about the place is great but especially my therapist, Ryan. He is awesome!! The intensity and frequency of my pain has gone down considerably. Ryan has been very informative and always explains things in a way I can understand. I would recommend him to anyone.

I worked with Joe in the past. He is a great provider and very knowledgeable in his field. One of…read morethe other providers who works with him (Ryan) cancel an appointment for a 10 minutes late arrival. I went to the location of their old office, arrived on time. But I arrived at the new location 10 minutes late. I wasn't told of the change in address. And because of that had my appointment canceled. I took time off of work to accommodate the early morning appointment. They could have still saw me but refused. Very disappointed with the level of service and the poor communication. I won't be using there services again.

Update: about 8 weeks post-surgery I began working out with a personal trainer (at a gym, not at…read moreBRG) to safely gain my strength back. That trainer just so happened to have have worked at a different location of BRG, and this trainer left that field because "They have like 10 or 12 back exercises and pretend to make you a custom program of 5 or 6 of 'em but really they're randomly picking them." If that was enough to cause a whole career change, I am a bit disappointed with the 'custom' program that had been developed for me. With that being said: Jodi was still awesome and while the physical therapy couldn't reverse something that needed surgery I guess I'd still recommend them.

Good therapists. Appointments are often way too short. I really got tired of the lack of…read moreinteraction with therapist and patient and the high copay every visit. Didn't feel like there was really a dedication to the client.

I had the pleasure of choosing Wheatfield Physical Therapy after my total knee replacement. Dan,…read morethe physical therapist, is a very kind, compassionate professional. He is experienced and knowledgeable in his field, and takes time with each patient to answer all questions and concerns. I had a positive experience rehabbing my knee. The office location is very convenient and parking is always accessible, compared to going to a physical rehab center at a hospital. I highly recommend this gem right on Niagara falls Boulevard. Linda T.

Although I found that the care I received here to be acceptable, their billing is predatory and…read moreunderhanded. They increased their charges from $47.21 in September, to $74.50 in the beginning of November, to $81.61 in the middle of November without notifying me that this was happening. In addition, they charged the same co-pay each time I went so I was accumulating a balance for the entire time I was going, only to get billed in January. For me this isn't a problem but I imagine it might be for others, so make sure you question them on what they are actually charging before agreeing to go here. I will not return here if physical therapy becomes a necessity in the future.

Knowledgeable and welcoming. Friendly staff and therapist was very patient and supportive. Would…read morehighly recommend. My therapist: Dr. Jonathan DiPasquale, PT, DPT

I've had a good experience with Buffalo physical therapy rehab in Orchard Park . Everyone there is…read morevery helpful and do their best to have you work through your issues . I worked mostly with John , and he was excellent and addressing my problems and helping me get back to where I wanted to be . He likes his job ,listens to your concerns, and works diligently to get you to where you should be . I strongly recommend this place

I've had arthritis related shoulder pain for several years…read more Two of the well known local providers recommended replacements of both shoulder joints. Recovery from these surgeries requires considerable time. No other options were offered. One visit with the person I now call " Dr.Dan - the Miracle Man" resulted in considerable improvement so that I would not remotely consider surgery. Even if you have been to other Therapy places I strongly suggest you have a consultation before undergoing surgery.. I'm really glad I did.

Lindsey and Susan are such kind and patient physical therapists. They gently guide elderly patients…read moreand help them with their goals. Susan has been helping my mom with a knee injury and we've been seeing improvement where steroid injections failed. The PT they provide is explained simply and easy enough to follow even when my mom is at home. Great location with parking. The office is smaller and there are lots of patients inside. The equipment looks nice and they are always cleaning.

Well after being off my feet for over 2 months I'm ready to get my life back. So next step is…read morephysical therapy. No hesitation here. I knew exactly who to call. Buffalo Rehab Group. I used their services about 5 years ago and was happy with the results. Everyone here is friendly and helpful. I'm currently being seen by Jeff Woodrich and on my last round also by Jeff Long. . Both are caring and dedicated to getting you back to your normal self. Things have changed a bit since my last visit. All your PT exercises are now put on an app for you to use at home. Forget exactly how to do them? Check out the video. Keep track each day of your progress. Any questions? Send them a message. I did this twice and got a response within hours. I'd never describe physical therapy as fun but they do make it tolerable. I don't dread the visits. Thank you Jeff and the rest of your crew. 2022-70

This is an excellent rehab facility staffed by very caring people. It is clean, well appointed, and…read moremaintained. Parking is close to the building and handicapped accessible. It is located on Sheridan Drive between Colvin and Belmont.

Excellent staff. My therapist Brie moved so I no longer go there I still follow the program. Play…read morepickleball 3x per week. I highly recommend the facility.

This was an interesting experience. In my mind I imagined a practice with perhaps 2-3 providers…read moreand support staff. I walked in to. find staff with clipboards walking all over the place like waitstaff at a busy restaurant . Then I saw the signs saying CHECK IN and also Check Out . A bit like the check-in desks at a busy airport. I was checked in quickly and directed to take a seat in the waiting area . It was like a scene I experienced in crowded doctor's office in India many years ago. There had to be 40 people in the waiting area , all holding their clip boards and paperwork . Staff , with the obligatory clip board , walking in calling the first name of the next patient . I thought , this will be my last visit to this place. I waited 45 minutes to see my provider , not unusual these days . Staff led me to the examining room and I was amazed to see TWENTY examining rooms , I got room 9 . Eventually the Physiatrist came in, no long wait . Introduced himself , failed to introduce the presumed scribe that came in with him. I got the sense I was being rushed and in a conveyor belt experience. The doc did seem to be skilled and I will return and see what visit two is like . At check-out I was taken care of by someone whose name tag said "Director of Operations". He was very pleasant and quick . Good to see he was on the front lines working with the grunts .

If I could leave no star I would. In 2022 I had a career ending injury that Dr Douglas diagnosed as…read morea meniscus tear. After surgery, I continued to have pain and so I was sent every 2 to 3 months for knee injections which never helped. I kept asking for imaging and was told it's just how my knee healed. After Douglas retired. I asked why I was never given the option for Moore imaging and his nurse practitioner sent me for imaging. It turns out I needed a complete knee replacement so I did had Dr.Hlubik do my knee replacement. Days later, I went back to get my stitches out, and my leg was on fire. It hurts so bad . I was told it was normal . I told his PA Nolan I was going to the emergency room for imaging when I left the office . A half an hour later he called me to tell me to go to Windsong to get an ultrasound . Had to be poured on blood thinners because there were too large blood clots in my leg. From that point on I was completely forgotten about for a month. I kept calling and messaging my patient portal asking for physical therapy and nobody answered the patient portal and the women that answered the telephone would tell me there was never an authorization for PT. Finally my insurance company sent me the pre-op that was dated April 2025.! The same day the operation was authorized. Finally in August I was allowed to go to physical therapy. I got apologies up and down from a patient's advocate, and then Dr. Hlubik called me to apologize. I don't blame him entirely because it's his team that let me down.. I will forever beyond blood thinners because the blood clots are still in my leg. I was never able to return to my career for New York State.. which affected my retirement. And I don't know if anyone has checked lately but blood thinners run about $300 a month.. in case anyone's wondering I've had quite a few surgeries and never developed a blood clot and I was a very healthy 52 year-old woman when they started. Thanks for ruining my life and my career Excelsior orthopedics. I am searching for an attorney.