Bug Busters has good reviews on Google! I messaged the website late in the evening and received a prompt response early the next morning from Bob. He was very good at fitting me into the schedule and professional. read more

2 years and still having termite issues. Called 2 other companies to have them take a look and both laughed when they saw the work that has been done, which is honestly very little. One professional said that based on what he can see they are likely not following the laws regarding the use of the product and could face a substantial fine and loss of license if they were to be turned in. Call someone else. UPDATE!! 2/10/2017 Called me and came back to try and make it right. Treating today so will see how it goes. Applaud the guys for taking action and working to make it right. read more

Our landlord hired this company back in spring of 2017 to help with the bat issue we were having. They came out, sealed up the holes and left. We continued to have bats getting in the house, so we had them out several more times. I do understand that it is very likely that the first visit will not stop the bats from getting in, and I was fine with that. Each time I called, someone would come out and tell me that all the holes were sealed and there was nothing else they could do. The final time we had them out after another bat was flying around my house, they told me that I was letting the bats in when I opened the back door for the 2 seconds it took to let my dog out. I questioned them and told them that it wasn't possible for a bat to know I was opening the door for 2 seconds to let my dog out, and for it to swoop in my house and above my head without me noticing it several times. My husband is as tall as the door frame, a bat would have clunked him in the head. So instead of fixing the issue, they blamed us and gave us the impression they would not be back, even though they have a 10 year warranty Almost a year later, we are STILL having bat issues. Our maintenance man, who has no experience with bats, did a better job sealing up the holes than these "bat experts" did. When I tried to tell this company several times that the bats were getting in through the basement, they told me it wasn't possible and refused to even look down there. Guess where they are coming in... THE BASEMENT. Due to this company's negligence, my 3 year old and 5 year old came in contact with a bat and spent 8 hours in the ER getting rabies shots. And when I say "came in contact" I mean, there was a bat in my son's jacket and when he pit it on, it scratched him. A bat was literally CRAWLING ON HIM. But that was my fault, right? This company made me feel very uncomfortable because they continued to blame us for the reason the bats were getting in the house, and refused to believe that they did sub par work. I felt that I was a burden to them, and even if I called them after finding a bat they made it seem like I was making it up or that I was letting them in myself. Why would I call that company again, even if they "guarantee their work"? We had a new bat removal company come out today, and this person was shocked at what he saw. Instead of getting the bats out first and then sealing up the holes, Bug Busters just sealed the bats in with no way to escape. So they ended up working their way into our house, or just dying in the walls resulting in a rotting corpse smell. Bug Busters put up glue boards in the attic for the bats, but they never come back to check them. If the bats are caught on it, they just starve to death and are left to rot in the attic. The new bat company also found that Bat Busters shoved steel wool in the holes, which just disintegrates so it's not a permanent solution and wont stop the bats from coming in. This new bat company said that Bug Busters is not ethical in the way they handle bats and it's completely inhumane to trap them in the walls or on glue boards and leave them to starve to death. There have also been other customers who have complained that Bug Busters blames the homeowners for letting the bats in and then say they won't come back. Their negligence is the reason why my small children had to receive 6 extremely painful rabies shots. Our landlord deserves his money back, and we deserve our children's medical treatments to be covered. If Bug Busters would have kept trying to figure out why the bats where coming in our house instead of coming up with the outrageous claim that we were letting the bats in, maybe my children wouldn't have had to receive the rabies treatment. I would never recommend them to anyone, this company is a joke. read more