Today Ernest came for our scheduled service. He was a wonderful young man who was professional,…read moreknowledgeable and personable. Ernest, thank you for a great experience. Thank you also for being so patient while our dog was moved to allow access to our home and back yard.

#Orkin I am really trying to be patient with this company but I'm finding it increasingly more…read moredifficult each time I try to get answers and I'm ignored. Well over a year ago we called Orkin to address an issue we had. IMMEDIATELY upon arrival we we sold a $1500+ plan to treat what we were told was termites. Putting our trust in this company, we moved forward and paid for the $1500 treatment. The treatment required several revisits before the job was complete. Not long afterwards we were notified that in order to continue to be protected we would be required to pay an additional $250+ for yearly inspections, which we reluctantly did. VERY SOON AFTER we paid for yearly inspections we began to notice the VERY SAME activity in the VERY SAME spot that was initially said to have had termites. We called #Orkin and asked for a followup inspection. It took a few days but a technician was dispatched. He did not have any answers other than saying he needed a sample of the bugs, which appear to be beetles, the SAME bugs that were present at the onset. He advised us that the bugs would be sent to the lab and treatment would be determined from there. Well ... three weeks later and after not hearing anything back we called again. The SAME technician was dispatched and he said and did the EXACT SAME THING. He took samples of the bugs and AGAIN advised us that the bugs would be sent to the lab and treatment would be determined from there. Three MORE weeks go by and we call AGAIN, this time a supervisor was dispatched and guess what??? He advised us that the bugs would be sent to the lab and treatment would be determined from there. In addition he says that the bugs appear to be beetles and this will require a completely different treatment. I'm pretty confident that they sold us a termite treatment that we never needed and now they have left us to our own devices as we have yet to hear about the samples taken by the supervisor over two weeks ago. I've been doing some research on this company and I'm becoming more alarmed about what I'm seeing. I would NEVER RECOMMEND #ORKIN.

This was my annual termite inspection - 10th one. The service tech was very professional; answered…read moreany questions I had; explained everything well including options. I have scheduled placement of the termite traps. Thanks for such good service.

Mary Beth in Winder was rude on the phone the other day. I like it when you need help, the person…read moreanswering the phone uses helpful words. She did not. I thought when I made the appointment I specified that I preferred the a.m. When the man did not show up I called to see when he was coming. She emphatically said, "No, you did not specify a time! There was a pause. I expected her to redirect with, Would you like to make another appointment? But she did not, so I hung up. Hey Mary Beth. It's fun to be right when you lose a client, right??

I wouldn't give one star if I didn't have too. The Dublin Orkin is a joke. Shannon who answer the…read morephone is rude and needs to be fired but apparently she's related to someone who works there. Her attitude is horrible and she bills you before Orkin comes to complete the service. Since when do I get the bill before the service is completed? I've made several complaints about this branch with nothing being done. They will schedule a time and come 2 mins before the service is suppose to end and then say, that no-one was home, and that the outside was completed but they haven't completed anything on the inside but are expecting to be paid for an incomplete service. Thank God I had cameras to prove that this is what was happening repeatedly. Then when you call to complain and try to re-schedule, Shannon is getting an attitude as if your invoice is being billed to her and you don't have the right to be upset about your time being wasted and an incomplete service that your still being charged for. Shannon needs to be replaced, immediately!!

From the owner: With over 125 years of experience, Orkin is one of the longest-standing pest control companies in…read moreAmerica, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offers targeted treatments for termites, ants, rodents, cockroaches, spiders, bed bugs, and more. Whether you need to exterminate an infestation or are looking for pest prevention, Orkin's residential and commercial plans fit your needs. Plus, with our 100% satisfaction guarantee, you can count on us to get the job done right. Choose Orkin for a reliable, expert pest management company you can trust.