Biggest Ace that I think I've ever seen. This store has the normal Ace Hardware side and then it…read morehad a Hallmark Card section, huge housewares area, and a garden, camping, toys and games and pet section. There also was a Halloween display with everything for decorating. It took an hour or so to go through the store. We found many items we needed. They also had the biggest kitchen items/gadget hanging wall that I've seen-maybe bigger than the specialty home stores. Everything was neat and clean. There were workers around that were happy to help you find things. The young man that helped me was very nice and pointed out things that I may not have noticed. I recommend and would definitely go back to the Ace. Checkout was fast and easy. Although, I did pass the gauntlet of candy before getting to checkout. They had lots of goodies!

Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and…read moreasked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

Last month my friend was getting tired of his Cub Cadet Snow blower performance. I took him to…read moreTed's and it was 15 minutes past closing time, but TJ opened up for him to shop. He purchased a really nice Honda and Ted's delivered above and beyond expectations to close the sale. The old blower sold for a net investment of just under $2k and TJ was also able to save him the sales tax difference because Durango west is outside City. Most other dealers wouldn't bother to try and save that $200 in taxes. Well Done TJ and all of the Teds staff.

During a heavy snowstorm, the clutch to my snow blower auger stopped engaging. I knew that the…read moreshear pins had not broken. They came out to the house within an hour to pick up the snow blower. They had it back to me within two hours. In my opinion this is incredible service.

I ordered a washer and chest freezer from Sears in Durango a month ago and haven't heard a word…read more I've tried calling and their number is no lon in service what's the deal!!!

As a follow up, we were contacted by Sears regarding our initial negative experience, they…read morescheduled an immediate delivery for replacement of the washing machine and refrigerator we purchased. We very much appreciate the customer service and standing behind the Sears standard.

We moved into a house with two sets of French doors that never really closed properly and the dog…read morecould just push his way and get into mischief so we called Element and they got someone out within a few days and they had everything working properly within an hour of getting to our home. The price was as quoted and we couldn't be happier with the entire process from quote to clean up--- A+++. We highly recommend Element for your door repair/service!

Love this shop, love Gabriel. No matter how you first get into vaping. It's going to take a lot of…read moretrial and error to find your sweet spot. Fortunately, Gabriel is happy to answer your questions and try to guide you into what will work for you. Every once in awhile, it's closed when it's supposed to be open...otherwise 5 stars. I'm glad to see vape shops functioning in a tobacco industry hostile environment. And it's a fairly new thing...customizable vaping. I finally found just what I needed. 3 nic juice, a simple refillable device and some spare coils. I mix in pure CBD isolate and have created something quite unlike the rumored dangerous vaping. Like anything else, it's all in how you use it.

Great selection and wonderful service! I was getting worried my disposable was going to run out in…read morethe wilderness, but these folks saved me.

Quality - quality - quality…read more Quality materials - from beginner products to professional. Wide variety in between- but everything is thoughtfully selected. Quality service - friendly and knowledgeable staff. If they do not have the item - they will order it for you! Quality pricing - while the prices of the entry level items may run you slightly higher than the big box store, the higher quality items are spot on.

Last June (2024), I discovered the Art Supply House while looking for a parking spot to grocery…read moreshop. What a find! The staff was extremely helpful, the selection and quality of items was just right, and I left feeling impressed. The first place I stopped in Durango this time around (July 2025) was the Art Supply House. And yet again, the staff (Lily and Olivia) were on it. I went in looking for one thing and left with many. Lily explained the subtle differences between two items I was interested in, and they both went above and beyond in being friendly, informative, and helpful. I will be back every time I am in Durango. Super impressed with their customer service.