i met John at the tile store while I was looking to remodel my 2 bathrooms, the girls that works…read morethere recommended him to me. he came over to my home and gave me a very competitive quote. he also gave me a time line and a list of materials I needed. he listen to what I wanted and gave very constructive advise. needless to say I am loving my bathrooms. John is very professional, and he communicates well, always called back when I have question. I will definitely use him again on my other project.

Had John do a backsplash and floor for me, rates were very competitive, craftsmanship was spot on,…read moreprofessional and very clean. Couldn't have asked for a better job. I would recommend him to anyone looking for some great tile work.

BUYER BEWARE! I recently purchased tile from Best Tile in…read moreWarwick RI. The sign in the showroom reads: "In stock items are subject to a 15% restocking fee if returned within 30 days of purchase with a sales receipt, in full cartons, excluding outlet or sales items". After just a couple of days, I tried to return my order, unopened, in full cartons, with a sales receipt, and purchase tile in a different color. I fully understood that I would be charged a 15% restocking fee. The salesperson told me when I purchased the tile that it was "in stock" and coming from their NY warehouse. When I tried to return it though, the store manager told to me it was a "Special Order" and the sale was final. How is something coming from your own warehouse a special order? Sound like B.S. to me! Buy your tile someplace else. The big box stores let you return single tiles, in opened cartons and with or without a sales receipt and there is no restocking fee, period!

I have been a customer of Best Tile for personal projects and now exclusively use them as my go-to…read moresupplier, for my remodeling business, when my customers have tile needs for proejcts. The entire staff go above and beyond on a daily basis, I confidently send my customers there regularly and the staff always help guide them in a direction that aligns with their style, learning upcoming trends and of course price. If you need expert assistance with tile, at great price points, and want the best experience, I can confidently say you'll find it all at Best Tile in Warwick.

Awesome company. Bill, Denise and Angela make you feel like family. Their crew was respectful of…read moreour time and house and the granite countertops are beautiful. Everything was top notch right from the beginning. I felt like they really understood what we wanted right from the beginning. Don't hesitate to visit them!

On July 22 , 2025 I had my granite countertop of 25 years replaced by Quality Tile in West…read moreWarwick, RI with a brand new countertop. The entire journey from start to finish was wonderful! I highly recommend this company to anyone. From first talking to Angela on the phone, then meeting her in the showroom, to selecting my granite, to meeting Bill to discuss the project, to having Kevin and Cory do the installation. It was truly one of the best projects I have done in my house! A 5 star rating is what they deserve!! Thank you Quality Tile! Sincerely, Christine Schwab-Boudreau Wakefield, RI

We worked with Norman at Riley Kitchen & Bath in Bristol on two projects this year with great…read moreresults! Norman brings tremendous experience and, in both cases, he provided a great starting point for the creative process. Norman was receptive to our input and preferences. He pushed back when necessary but always provided an alternative that gave us what we wanted. We are extremely happy with our new kitchen and mudroom.

Thank you Norm for helping us to create the kitchen of our dreams. We could not be more pleased…read more Every step of the way you were honest and helped us to put the best kitchen that we could for our small house. It is so fun to cook in our new kitchen and all of our friends and family comment on how classy and beautiful it is.

Alex was very prompt in his replies and communication. Very professional. He was patient with my…read moreindecision on tile colors and overall a pleasure to work with. I would absolutely recommend Velez Bath Refinishing and use them again.

I live in Providence called first guy to refinish the enamel, no return call. Sanchez of Velez…read morecalled me right back, we scheduled, showed up on time. Very polite, friendly hard working men and in a few hours tub and tile looks awesome. Tub and tile was probably 35 years old and it looks like new. Highly recommend.

I prefer to shop local - had a very positive experience here some years ago. Very different…read morebusiness now - promises not kept, excuses abound. Very unpleasant. Edit to update: I called the owner, as requested - left a message which was never returned. Admittedly I only called once, and left hours I was working that one day - but this does not seem a puzzle which could not have been put together. However, to my amusement - I did start to receive unsolicited text messages announcing upcoming sales!!

Just completed the purchase and installation of all four of my kitchen appliances through JA…read more.Pricing was right compared to other stores . On the date of installation , they arrived on time and completed the process within an hour . I compare that to my last appliance purchase through one of the big box stores and it was like night and day .In addition ,they completed all of the paperwork for all of the rebates I would highly recommend them

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

I have been shopping at this store before HGTV made home renovations cool (10+ years ago)! This…read morestore has really come a long way over the years. It is not just scratch and dent stuff like some may expect. Items I purchase here are usually cabinets, bathroom vanities, basement windows (though they sell all kinds), exterior and interior doors, etc. There are some other items I only go here for but I'm not giving away all of my renovation secrets. ;-) They have a great selection of laminate floors as well as tile and tile backsplashes. Since the store has gotten busier over the years, they have added some additional employees which definitely helps the customer. New this year is their kitchen design center which assists home owners and contractors on designing or remodeling your kitchen. Cabinets sold here are usually not put together so be prepared for this or you can opt to have the store put them together for you at an additional cost. Give this place a try instead of heading to the orange or blue renovation stores. You may be surprised with what you can find!

Cool stuff cheap…read more Do you need a toilet? How about a door, sink, hammer, piece of lumber or sack of cement. You'll probably find it here at a good price. Inventory is always changing but you'll find something you can use. It's dirty, messy and smells like toxic waste but if you like to do things yourself then give this place a try. A sign in the store says "The store isn't pretty but the prices are beautiful". That about sums it up.