All my items were covered in mouse feces. when I contacted the office, they said they would put…read morebait in my unit. A little too late because my things were already covered in feces.

The staff is always willing to help with questions or problems. They respond almost as quick as you…read moreask. Sincerely my family thanks you RODNEY S

I just called to inquire on spaces and prices for storage for our office. I introduced myself and…read moreperhaps she thinks I'm a sales call because she cut me off and hung up on me before I could even ask. I called back 3 times and she wouldn't answer. I spoke with Megan Lomax. She won't be getting our business now or ever. Poor communication skills with her customers.

From the owner: If you're looking for a secure location to hold and store your important documents, items, or…read morefurniture, choose Storage in Kannapolis, NC, as your go-to self-storage center. Located in the heart of the city, this storage facility offers a wide range of services and unit sizes for those in need of additional space for their belongings. Whether you're moving out of your college dorm room or you're hiding Christmas presents from the kids, trust that Storage will keep your items safe. Their on-site staff is always helpful, and gated access and security cameras give you added insurance for the safety of your belongings. You'll have 24/7 access as well, so you're never a stranger to your own stuff. Ensure your items are taken care of when you've run out of space and choose Storage for simple and cost-effective storage solutions. Call them today at (704) 933-6464 to request additional information.

Branden was very helpful!! Thanks for helping us out! Clean facility! Was able to get what I needed…read morewith friendly customer service

Only place that had a climate controlled 10x10 when I moved back home from CA. Staff has been…read moregreat and the facility is well maintained.

Incompetence and gross negligence are the words that best describe this location and business…read more If you take nothing else from my experience below, note: "Property Management" is a joke Heather is negligent and rude They do not confirm your move out so you are left with incurring charges After moving out of this space a month ago, I was finally able to get the $310 charge removed from my account. This took over 30 phone calls to accomplish. The property does not have a manager onsite, it is a kiosk location. This means that when you move out, they do not check that the lock was removed. During my move out I went to the kiosk and spoke to an agent virtually. I showed her my lock, she refunded my over paid account, and I thought the exchange was over. Imagine my surprise to learn of an overdue charge a week later. I called the property and left a message requesting a call back. After several days with no communication I call again and speak with someone who said the system was still showing a lock present but that they would have someone go out and confirm its removal. Multiple days pass with no communication. I call back and go through the saga again. Heather, the property manager, says they will go out and confirm that afternoon and to call into corporate the next day to get the charge removed. I follow these instructions only to be told by corporate that the space is still showing as occupied. I call back a third time to the property and speak to Heather, understandably frustrated by my experience. She does do whatever key strokes are needed to note the lock is no longer on my space, but when pressed with questions about how we got to this point after multiple points of contact, proceeds to hang up on me. Calling back to corporate the next day they tell me that although it shows the lock is no longer present, I still owe for occupying in the new month (plus late fees!), as it had already switched from January to February when the notation was made. I contest this, seeing as how I moved out three weeks prior, diligently followed their own move out checklist (even sending a notice of move out through the app early), and am not responsible for Heather's incompetence at doing her job. I was informed that this would be escalated to the district manager (could not get a name, phone number, or email address and was told they don't know who this person is) and I would receive a call or email within 48 business hours. I receive no form of communication. I call back, am told that it will be escalated again, and that again I should receive a call or email within 48 hours. Again, nothing comes across. The third call and escalation to the "district manager" I also ask for the legal information to provide to my lawyer to dispute these charges. I was told it would be resolved in 72 business hours then and today I am happy to say that the balance has been removed. Every single part of this process has been a nightmare. From the move out saga to the lack of vehicle maneuverability onsite, I wouldn't suggest this property to my worst enemy. In fact, if this specific Public Storage location was burning down, I'd bring marshmallows.

My rates kept going up too frequently. There were no services added, I did no damage, there were no…read moreimprovements, so why do the prices raise so frequently?? I removed all of my stuff from my storage, took my lock, went on my account and close my storage with the schedule move out date for February 25th 2024. On March 3rd 2024 I receive a courtesy reminder that my storage payment is due and pay it so I don't incur a late fee. Really?? I close my account! Do not try to charge me for another minute in that horrible, horrible, stinky, awful storage facility! I rated it one star because there was no option for minus one star.

Once again, the Mr. Storage team met all of our needs as we rented a truck from them. We would…read morehighly recommend them to facilitate a move.

I was moving to a new place in Mid August 2022 and needed to rent a U-haul. I called the day before…read moreI needed to rent it to reserve the truck and they had it waiting for me when I went in the next day. Not only that, it turned out I didn't need the size truck I reserved but one size smaller. That wasn't a problem. I had the truck for two days and brought it back earlier than expected and I was reimbursed some of the money I put down originally. Had no problems at all. I recommend them if you need to rent a U-haul.

Great storage facility and great location! I appreciate how clean everything it. You can…read moreimmediately tell your personal items will be safe at this storage facility simply by the way they maintain the office and grounds. Love the security at this facility. Lots of cameras throughout. You have to use a special passcode to get through the gate. Once punched it I get welcomed by the gate! Lol. The storage unit was very clean and they spray for bugs regularly. Zaine Dickey provided excellent customer service. He provided me with what was available, showed me my options and reviewed the prices. Zaine never pushed me to make a decision which I appreciated. The owner at this facility is the same owner as the Keep it Stored off Pitts School Road. I used to rent there so I knew I would get the same service and support. If you rent there is a small fee for processing but they give you a lock for your facility so it really evens out. Thanks Keep it Stored!

The sellers' market for real estate is so good I've found myself homeless and deep-pocketed. My…read morebelongings needed a home while I found my new roots, so I went to see Kurt Locatis at Keep It Stored and knew I'd found the right spot MINUTES after walking through the door. Kurt has buildings of pristinely clean spaces, perfect for storing leftovers from small homes or sprawling mansions. The security in this place is airtight and the prices are incredibly reasonable for all you get! We had to chat a couple of hours because neither of us had anywhere else to be. He's a great businessman and a wonderful human. Now not only am I trusting this business with my favorite original art, handmade quilts from grandmas passed on, and important documentation, I'm trusting that man with my friendship. And I think both those decisions are winners.

This place is above 5 stars. Keva is the reason that I returned here for repeat business. They are…read moreefficient, nice, kind and take care of all needs. I have had my choice of all places in Concord and have used a few before but this place gets my repeat business because of their kindness and service. Thanks, All about Storage!

Great service, staff is very friendly and helpful. Would come back again. Trucks are in great…read morecondition authors supplies tools and appliances for purchase and rental