I had an appt. with Dr. Bunker 10/15/15 at his Round Rock Office . I was extremely impressed with him and, his Sonographer was fabulous explained everything she was looking at thank you both but, here is why I terminated my care with Dr. Bunker . I bought a pair of Thigh High Ted Hose for $60.00 which they wouldn't turn into BC&BS because Dr. Bunker said that the Insurance Companies very seldom reinburst him for them . Within the 1st week of wearing my stockings the toes and, heals ripped off and, they ran horribly . Keep in mind that I have been a Nurse for 27 years and, in that 27 years I have applied hundreds of pairs of Ted Hose to my patients and, this has NEVER happened !!! They are difficult to apply therefore, there is alot of tugging to get them applied correctly as Dr. Bunker's Office is aware of because they have a special apparatus to assist them in putting these stockings on their patients . Lesley said that the apparatus cost $700.00 now do you know if they invest that much $$ into something to assist with appling these hose it's a difficult task ! I called the office and, I told them they needed to be replaced . I wore the stockings in and, physically showed the 2 girls there what the stockings had done. They couldn't believe it ..they asked to see my nails ...yes
they they were short so they were not the reason for this issue. The girls replaced the stockings and, said that if I had the same issues to let them know .
Low and, behold it happened again just about 2 1/2 weeks after getting the 2nd pair. I again called the office Lesley answered the phone I made her aware of this entire issue and, she said that she would put a note in my chart. I told her that I wanted to come in to have them replaced again Lesley reinforced that she would put a note in my chart. I then aked her to talk to Danielle who is Dr. Bunker's Office Manager she put me on hold a couple of times each time coming back saying that Danielle was busy but, said that she would call me back by 3pm . Three weeks later I called the office back Lesley again answered the phone put me on hold to bring up my chart and, came back to tell me that the office called me and, told me to go to the Comfort Store to be fitted for anoher pair of stockings at my expense that they would not replace them I asked her for the name of the person who talked to me but, she wouldn't give it to me. I made lesley aware that I DID NOT receive a call form anyone at that office. At this time I was more than upset with the thought of my records being falsified . I have the latest I Phone and, I am the only one that answers it as I do not have family in Texas. I asked to talk to the Office Manager Danielle to make her aware the call I never received again Lesley puts me on hold comes back and, tells me Danielle has to go to her car so she's going to put me on hold till Danielle comes back !! WHAT KIND OF OFFICE MANAGER IS THIS ????? I waited for 10 minutes she finally gets on the phone I tell her that I did not receive a call from the office telling me to go to the Comfort Store and, that my records were falsified by whom ever put that note in my chart and, this was her exact word " I AM SITTING RIGHT NEXT TO LESLEY AND, THAT IS WHATS IN YOUR CHART " She also, states "NO OTHER PATIENT HAS HAD THIS ISSUE WITH THE TED HOSE ." I asked Danielle to have Dr. Bunker call me but, as of today 12/30/15 he has not . Did he get the message ???? At the end my conversation with Danielle I checked every message on my I Phone new and, deleted there was call from Dr. Bunker's Office.
I have made the decision to leave Dr. Bunker's practice because if this is his Pre-Procedure care I couldn't imagine what his Post-Procedure care would be like if something went wrong . I was his patient under his care but, he nor, his Team took care of me . His team Falsified my records and, basically called me a LIAR when I told them no such call was made.
I gave out Dr. Bunker's cards to a few of my co-workers at the Hospital that I work for but, I have made them aware of this issue as I do not want to refer anyone to a Dr. that has an Office Team who falsifies patient's records for their personal gain which interfered with my care.
IF anyone who suffer the same unexceptable practice's of Dr. Bunker's Office Team I have made an appointment with Dr. Joel G. Gotvald to complete the care that I need. read more