This review is for the Aquatics department only - kid group lessons. Instructors are hit or miss. Some don't seem to be concerned with making sure the students are introduced to the skills required to move up. In January 2017 weekday swim lessons changed from 1x/wk to 2x/wk. This will likely help the students progress more quickly but can be more difficult to work into schedules. Progress reports have not always been given to each child. Strict absentee policy. Parks and Rec or other private lessons may have more consistent teaching levels and flexible makeup policies. Disturbing - I have seen adults without children using the dressing room designated for children under 14 with parent. (The under 14s are not allowed in the adult dressing rooms.) read more

your phone system sucks!!!!!!!!!!! any button i press on your menus on the phone it says it was an invalid entry wtf!!! the old system you would call and someone would pic up, are you guys that lazy now !! cant even know if your open or not on holidays very annoying read more

Worst customer service!!! While on their premises my child's safety was at risk when another member grabbed my daughter by her arm and proceeded to pull her with her. I do not know this member nor have we ever seen her. This behavior was shocking and it frightened my daughter making her believe that someone was going to take her. As I addressed this issue with the staff (the front desk attendant and the manager of the day), they proceeded to tell me that this member's reputation was not of this manner and they do not believe my "story." I proceeded to call the police and filed a report. It was obvious that my child's safety was not a concern to their staff therefore I canceled my membership the next day. What type of establishment are they promoting if a child's safety is not a concern? read more

I had a decent experience, but the place was boring. I know that sounds odd, but if I am going to workout then there needs to be better energy in the building. read more

This is the most disgusting run down ymca I have ever been to. If you like nasty elderly people who don't pick up after themselves, than this is the place for you. This must be a common choice for mentally unstable or homeless people in Burbank. There has been a crusty bandaid left in the shower or on the changing counter everyday for a week. There is no common sense or decency when it comes to acknowledging other people either. Grown men moan as if having orgasms while handling their business, and I actually had one older man remove all my items from the stall I was using when I went to grab something from my locker for 3 seconds. Came back to him holding my personal items and putting them on another bench outside the stall and he just stared at me as he continued. I told him not to touch my stuff and he groaned at me. I get that it's a gym, but the people here have no respect for anything. And this is the most outdated facility I have ever seen. But all in all, not a management problem but a member problem. read more

I love this place! The classes are fun and the staff knows your name. There is so much variety in the types of classes you can take (spin, water aerobics, fit camp, abs and cycling, etc...) They even have personal training and healthy eating workshops. My personal trainer Emmery is awesome and affordable and actually cares about designing a workout that fits my fitness goals. If you can afford it... go ahead and invest. You will not be sorry. Plus if you try it for a month and don't like it, they will give you your money back, so nothing to lose! read more

Since belonging to the "Y" we have lost weight and gotten more flexible with all the classes that they offer. The people there are very knowledgeable in their expertise. read more

No rates on website; it says to call. You call and they won't give the rates; they say you have to take a tour. What is this another World Gym scam gym? Very dissappointing as I expected a relatively straight forward experience in dealing with a YMCA. So much for wanting to get in shape. read more

I've been to many, many gyms in L.A. over the years. Some gyms are good and some are just so-so, but the Burbank YMCA is just wonderful. They really understand that a gym needs to be kept up. It needs to be clean and the equipment needs to be in good working order. Y members are varied in age, but all of them are kind, pleasant and young in spirit. I'm proud to belong to the Burbank YMCA. I love the Fitlinxx equipment and the weightroom. This is a community gym with a community feel. You can't go wrong. Get off your butt and join. Do something good for yourself. read more

After experiencing a different YMCA I had to write this review. The staff out front can be a little more nicer . The sit and play area can be updated. It is too small with no windows , the other YMCA that we visited had a huge room full of light and the staff helped my toddler do a craft and they had fashionable dresses for the girls to try out, they even ad barbies. As for the strength classes, , they are mostly offered at 6:30 pm! the other YMCA had different strength classes all through out the day . I don't get why don't they have any strength classes in the middle of the day! read more

I wish I could give No star at all! we had a very bad experience with burbank YMCA after school day care! where to start. my son only attend 2 weeks , he got traumatize, start to have nightmares, crying to not send me there please! until now I dont really know what happened! the director "Rita" shows no interest to solve this issue, we went and talk to instructor and they said" another kid pushed him in class" that's all the answer we got! I cancel him at the end of November and they still charge us for half of November! unbelievable! and when I ask for recipte from director "Rita" she stop even answering my emails! horrible customer service! I should have known from beginning. we make a appointment to see the center , I took my son with me at the time and day. we wait almost for 45 min in office and they told us, Ms. Rita is busy! I don't care about all the money they charged us but the fact that They do not care at all about your child experience shows how unprofessional they are! read more

This is not a kid friendly environment, staff is "very" rude and if I could I'd give this place -5 stars,it is in dire need of new staff and out with the old. read more

Rude front desk!!!! My family, mom dad and brother and all over 21 year old, had family plan for more than a year at this ymca. My membership at La fit finished so i decided to get into our family plan. I checked the website and it says 2 to 6 adults for a family plan!!! We came here and the lady at the front desk denied it and said no only 2 adults and 4 under 18 kids!! I tried to explain that she was wrong because we had 3 over 21 adults already in our plan!!! Finally i realized talking to this rude emloyee is just a waste of time so i asked for manager. Then she said theres nothing that a manager can do that che cannot!!!moreover, she said "why dont you get a seprate membership its only 30/month, is it too much for you? We can help u!" Seriously rudeeeee!!! Called back again to talk to the manager and solve the problem in order to not leave a negative review but the manager was rude too and said he doesnt care whats on the website! Will cam back these day to discontinue our membership and go to La fit read more

This is a review for the Junior Lakers basketball for kids. Words of advise - Don't do it! We signed-up my son here thinking it would be a better program than the one offered at the Burbank Rec Center because it's double the cost, but we were so wrong. The coach was there maybe for one third of the practices and games. With that said, my son never learned the fundamentals of basketball. When the coach was out during practices, the practices often were run by a bunch of teenagers and started late. The kids would just get in a line and shoot baskets. Really? I could take my son to the park to do that for free. Also, because the coach was absent often during the games, they would just have some random person who has never met the kids 'coach'. That simply means he gets to pick who plays during each quarter. We have taken my son to many programs both sports and enrichment activities, but this is the worst. On the last day, the coach had the audacity to ask the parents to sign-up for next season, and says he will be there next time. He said he was too busy coaching for another team which was why he was almost never there. Seriously???? Almost $200 for a waste of a program. Unless you want to throw away money, stick to the Burbank Rec for basketball. More money isn't always better. Oh, one more thing, the communication is awful too. No one ever notifies you of anything. If there was a zero star, this program would warrant it! read more

This place has really gone down hill since they hired the new Director. A number of great Teachers have left in the last few months and parents are pulling their children out. I know of a number of stories of children being hurt by other kids and nothing being done about it. Don't be fooled by the YMCA name; a Pre-School is only as good as it's Teachers and when you have someone running it who is not a mother, who's never raised her own children, and who has little real world experience, that's what happens. Definitely not what it used to be and I cannot recommend. read more

Good neighborhood, safe place for kids to hang out, do homework, take classes. But the place is in need of repairs. Soap dispensers in girls locker rooms are non functional. You can't dry your hair in the girl's locker room. They have hand dryers but, come on, they do not work for hair. So I have three girls who attend swim class and I have to take them to the women's locker room to have their hair dried for a few minutes just so they are not dripping wet when we leave in this cold weather. I just have a general sense of uncleanliness and outdatedness about this Y. I have been a family member for over a year. I think the swim classes up to this point is good, but with this change and the mandatory twice a week classes I don't know if it will be better. I don't know why the aquatics dept had to change the system. No explanation. I think it was working well. Why fix something not broken? Now I have to figure out if I can bring all three girls two times a week. They also stopped giving private lessons some days so that narrows down our availabilities. Many swim instructors have left and have been replaced. I am happy with one replacement not so with the others. They need to be firmer. For some it seems the instructors can't control the classes. Again, the shower rooms in the girl's locker need updating. From the shower heads to soap dispenser to poor lighting and no hair dryers. read more

this YMCA community is awesome, the staff is great and we feel at home.

love working out in this place. they have many different classes going on and great instructors. very friendly, helpful, and good environment for whole family. read more

Recently the spin bikes were upgraded at this location and they are fantastic!

I came as a visitor while visiting family in the area. The girl at the desk sorry I don't remember her name and the young lady that was the life guard at the pool where very sweet and friendly. I came mostly to use the pool I do some stretching, running in place and laps. The pool was clean. I came in the morning so it wasn't too busy alto the lap lanes are full and sometimes you have to share. I was a bit disapointed on my first visit not in the Y but some of the ladies that where there in the locker room at the same time. Appears they are some what territorial. First I was told I was using someones favorite chair and that she was disabled and needed it. There were three chairs, I gave it to her no problem put my stuff on a hook and headed into the shower stall. Then I was told by another lady that it was her favorite shower. Now I was there first but I just looked at them said oh really and decided I would move. Heading to the bathroom they both followed me where I turned around and said don't tell me this is your favorite toilet too? What is wrong with people then I realized oh yeah I am in La. Miss disabled pranced around the locker room chatting with everyone but me.for the two week period. I didn't tell her I am disabled to the reason I swim at the pool as much as possible. Great pool, great place just be on guard in the locker room . Lol read more

I used to love YMCA as a young kid. But today, my heart was broken. I called them yesterday asking if a guest could enter with a member. They said yes. Today I woke up at 8 am just to hoop with my friends and they rejected me like King George rejected the Olive Branch Petition in 1776. My heart still aches. Now I am depressed. Thanks to the YMCA, and Nate. read more

My husband and I have been members over 20 years now. We really enjoy the spinning classes with Rick, Jody, and Amanda. They all are awesome people!! However, in my opinion they do need 2 pool lifeguards. All they are doing is sitting around and talking. Today my husband and I were doing laps in the same lane and I gave my husband a small kiss on the cheek, and was told by the male life guard there I could not do that!! That is totally absurd, and when I questioned him about the silliness of this, he responded it offends the other people there?? Go figure!! I did not see a no kissing in the POOL RULES. Obviously, they don't have enough excitement in their life, and have too much time on their hands to worry about 50 yr olds sharing a tender moment!!! This is a free country! I thought the YMCA was all about being loving, caring, and having a christian attitude!! read more

The individual classes and teachers are really good, at least the ones I've taken, with teachers such as jeremy and karen. those teachers are really good and always kind , courteous, and helpful. Some of the staff are incredibly rude. A previous review talks about that guy named patrick-and i agree-he is horrible. I feel like I am in high school when i pass him by strumming his guitar. I don't really know what his job is there... i've never seen him work..just walk around or strum that guitar. Its very unprofessional. If you want a professional atmosphere, do not join this y. It is more of a parks and rec type atmosphere...with rude soccer moms and rude ignorant people in general and a totally stinky men and women's locker area. Reminds me of a homeless shelter type place. My wife could not stand the rudeness of the people there and the smelly locker, so we both left the Y and are joining crunch burbank, which is cleaner and has a more professional staff. (also very limited parking--u will need to fight for a space.) read more