My fiancée and I spent months searching for rings, and ended up at Samuels, paying more than we…read morewould at another store because we were lead to believe that their customer service was worth every penny. I paid a little over $100 to have my fiancée's ring cleaned and to get three stones replaced, and then dropped over $500 on a gold wedding band for myself. One of the replaced stones fell out of the ring, and after bringing it back to Samuels, I was told that, to replace only one stone, I would have to pay $85, and my previous business at the establishment was simply disregarded. It's upsetting that my fiancée and I were lead to buy these rings, being promised up and down that we would receive the best customer service possible. This doesn't seem like great customer service to me.

My fiancée and I had a wonderful shopping experience at Samuels Jewelers in Central Mall and we owe…read moreit all to the store manager, Gladys Mendoza. From the moment we walked in Gladys made us feel comfortable, unrushed and welcome. She answered all of our questions clearly and didn't try to upsell us, or divide and conquer like so many sales people try to do when making this kind of sale. Her tone was friendly, professional and patient even though we were in the store looking for about two hours. We ended up purchasing a 2 carat wedding band set that my fiancée is crazy about. My fiancée left much more educated about diamonds and white gold, and I left knowing exactly how the warranty works and what policies sets Samuels jewelers apart from the other jewelry chains. I even got a 10% discount for being a military veteran. Whenever we need to purchase more jewelry, you can be sure that this will be the first store we check out. .

The owners are a sweet, older couple. I have taken several watches in to replace batteries and even…read morejewelry to have rhinestones replaced. They are always very sweet and efficient. I usually don't have to wait any longer than 5-15 minutes. Their fees are remarkably low. They could probably charge a lot more. They do a service that is lost in our day and age. Great place to support locally.

Ripe off.. The owner gave me a price one day I left to think about the purchase and when I came…read moreback the next day he quoted me $20 more. Also, the ladies that help him are not knowledgeable in quoting prices, or researching inventory to special order.

I've been taking my jewelry and my wife's jewelry to Keith for years. He's an honest man that will…read morenot rip you off or get in your pocket like some others do. There's a reason he's been in business for over 20 years. Family run business that treats everyone like family.

She is rude and a no-show for appointment. She d8d not offer to reschedule for later in day or…read moreanother day. Just sell the business!

From the owner: Custom jewelry design, and repairs. Professional watch…read morerepair.

UPDATE the Rizzo was good but, I'd rather do mousse. Color…read moredidn't really compliment my skin. Won't by again. November 2017 ----------- I usually go to the Beaumont location when I'm home visiting my parents (I live in Galveston) I was at a work event in Nederland and decided to go to this location; it's been 5 years since I've been there. Today's loot included a large neon pink SWELL, Kendra Scott choker and Roxanne Rizzo bronzer spray I LOVE their selections of clothes, shoes, accessories, etc Really nice...helpful staff SUPPORT LOCAL BUY LOCAL

I love shopping at Gaudie & Co! I always have such a great experience here in comparison to other…read morelocal boutiques. I am always greeted and helped. Thank you, Gaudie Girls!

Good prices and friendly staff. It is always fun to find nice quality clothes and decor for a whole…read morelot less. The staff are always very friendly and make shopping fun.

Their customer service isn't so good. We walked in and we reached half the store and said they were…read moreabout to close in 1 minute. They locked the door after us and we said we were just looking 3 seconds later the screamed and said registers are close. They closed at 5 it was 4:49 10 minutes before I just thought it was kinda of rude. Their prices are a little high as well. I normally like private sellers bc the can adjust the prices to a more affordable ones some times but with this thrift store their prices aren't really good. A little on the high side. Wish they would be friendlier. And be more affordable to where you'd want to come back.