Entering it looks like I'm entering TSA. You have a fenced checkpoint to pass with the 7ft security guard. The store is in pure disarray. Messy as heck and I thought Ross was bad. Lots of items but nothing of brand. I couldn't find the pajamas anywhere at all. I check men's and did find some nice underwear for cheap. I searched and searched and still nothing. I looked all over for a worker and couldn't find anyone that was free to help. One worker was in the back of the store arguing with what seemed to be loved one on the phone. Purely too occupied to be of assistance. I decided to go to the more reliable place I could think of, the fitting room. Walking to the fitting room, I noticed a person tracking my journey across the store. The tall security watching me roam thru the store. Once I got to the fitting room, the worker was facing the wall. Before I could get within 19 ft she picked up her walkie to listen to a message and turned to greet me. Now obviously, she alerted of me arriving. I looked back over and see the security man with 2 other workers peering at us. I get the idea, that I was being suspected of theft. Here I am looking all over for these workers so I can locate Xmas pajamas and when they finally take notice of my need I am instantly called in their coms to be on alert. The is the one the worst case of cases of asset protection I have assessed in my 10 years of retail management. I went to just go checkout with the 2 items I found on my hunt but after standing in line for a min or so I had a thought. I was appalled and decided to leave. It wasn't worth the wait anyway. Walking out, I now see a team of 4 workers at the checkpoint. Now wanted to say something but looking at each of the individuals, it was clear they were all ignorant. They were Improperly trained and most likely inexperienced. Not their fault. I hope they do improve. read more

Today June 17, 5:30pm for manager on duty. Said his name is Tyler. Young white dude. I let the male security guard know my grandma had to use the bathroom so he said he'll send someone over. Then I find out my grandma walked 2 stores down to use the bathroom at Lassens because nobody showed up to open the bathroom for her. When she asked them why they didn't send anyone over, the manager said he had no one to send and she said it was a rude encounter. Also, when my grandma was waiting by the bathroom one of the female employees came by and my grandma asked if she could open it. The woman just stared at her, then proceeded to ignore her and go into the employee room. My grandma described her as tall and slender. At one point she was working the security door area. I asked to speak to the manager and he claimed he didn't have enough staff. There were plenty of staff when I walked throughout the store so they must've forgot or just lazy. My encounter with the manager wasn't pleasant as well. An 80 + year old woman shouldn't have to do that or when I asked from the beginning, they should've communicated they couldn't instead of leaving her waiting. Photo included with the manager. Two ladies at the register only one was working it read more

Burlington - Shoe Stores Near Me - Bakersfield, California

For the new store on Olive Dr, Bakersfield: Not enough cashiers, not properly trained cashiers. I paid cash and the cashier did not have three pennies to give me back, no other stores are having a penny shortage (I work in retail so I am aware ), if you don't have the change, then get it before you run out! Instead she took my cash and just hands me back some of my change and shuts her drawer. I asked for my correct change back and she made a huge sigh , so nope this store needs work . read more

I wish there was another location near me . Not my cup of tea with this one . I wish it was cleaner and more organized . For some reason when I got there isn't much of a selection of anything . Not even during the holidays and this is my second year going to this location during the holidays . The service is ok . Maybe you do get your bucks worth but not at this location . It's very small and not a lot to choose from . read more

Never have I experienced such poor treatment from a customer service employee that made me immediately run to go leave a review/call management. For NO REASON, this woman had a distasteful attitude and was so disrespectful towards myself and my DEAF elderly father from the moment we arrived at her register (#9). She was hiding her name tag so I asked to see it and she simply told me "it's Adriana." but who knows if she is lying. Burlington should consider terminating this employee who clearly hates it there and has no business dealing with customers when she is still learning how to be nice. Or someone needs to teach her how to leave her problems at home cause taking it out on nice people is not a good look Adriana!!! I called but I was told no managers were available to speak with me so I will be trying again until such unnecessary behavior is addressed. read more

Every time I go there, the store is clean. The cashiers are extremely nice and fast..

We came here for the first time, and the customer service was great. It's a little odd that security has to let you in and out, but I get it. The employees were very nice. read more

One star too many!!!!! I recently had an utterly disappointing experience at Burlington Coal Factory on California Avenue in Bakersfield, and it's only fair to share my honest feedback. After diligently selecting items, my enthusiasm took a nosedive when I ventured into the fitting room, only to find it unattended for a significant 10 minutes. When staff finally reappeared, their solution was to declare the fitting room "closed." Unbelievable. I requested to speak with Lena, the MOD manager on duty to question the logic of running a store brimming with staff, actively selling clothing, yet denying customers the basic courtesy of trying on their selections. The response? A dismissive shrug from the loss prevention staffer as the manager failed to respond. This establishment's customer service is nothing short of abysmal. It's baffling how a store can prioritize sales over the fundamental satisfaction of its customers. Save yourself the frustration; steer clear of Burlington Coat Factory. There are plenty of other stores in Bakersfield that value their customers more than this one. Not even going to mention the checkout line looped around the store, as one to two cashiers checkout customers, and 10 to 15 other staff stand around watching. This store is not like the other Burlington Coat Factories in bigger cities. read more

Every time I would visit this store, I'd always receive excellent customer service, even the security guard was nice. The store is a little messy sometimes but it makes looking extra close for some gems worthwhile. The prices on some items are a little expensive but if you're looking for specifically baby items and knick-knacks, the prices are good. The layaway program is pretty cool and it's definitely nice to see that Burlington offers such an old school retail technique. Layaway pick-up day gives me the chance to see what new stuff they have! Overall, good store. read more

Love the deals, Burlington has a great variety of things. Found my favorite perfume for an amazing price. Also the cashier Perla great customer service. read more

They really have some good buys but they are hard to find when a store is very disorganized. There seems to be a lot of staff around but there are still a lot of misplaced items. The worst of all is having to stand in line for 20 minutes to return a single piece of clothing, given four counters were open on a weekday afternoon. They do not have a separate line for returns and purchases and I just do not know why it takes forever because when you walk past, there are some more staff at the counters - organizing? I don't know! If their dressing rooms have been open a day before - a Sunday, I would have avoided the situation of waiting forever in line. read more

This location is for the most part ok , but I pushed the button to the restroom and no one showed up so I found the manager and asked if she could get someone to open it for me and she told me to "hold on" and proceeded with her conversation and work with one of her employees for another few minutes looking over at me every once in awhile to make sure I was still waiting. I asked another worker who she was and they told me she was the manager. This manager Ana was so rude with the tone of voice and body language. Great way to treat your customers! P.S. This is not the first time I've had a bad encounter at this location with bad customer service. read more

Nice store that's similar to TJ Max where items are similarly discounted likely due to overstocked and discontinued items from brand names. This location has a rather large toy section. Apparel and shoes takes up most of the space inside and likely the key attraction for most shoppers. It also has specialized brands like Big and Tall. And fans of the Marvel and DC universe wall art rejoice! The store is somewhat disorganized but it's not as messy inside as it was long ago. I actually prefer shopping here than at Ross nearby in the same shopping center which is literally a mess inside. Customer service is satisfactory. The store name is somewhat misleading as I didn't see that many coats inside but maybe it's a seasonal thing. 3.5 overall shopping experience. read more

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What can I say the place is not organized at all the men's section is so jacked up two cashier's and the line will take u 20 min to get through and it's a is a Tuesday afternoon management got to see how long these lines are won't be going back for awhile read more

Customer service is horrible!!! Stood in line for an hour while about 40 customers were in line and only 3 registers were open. A few people asked if more registers would be opened and it never happened while I was in line. Burlington hire more workers and open more registers especially during lunch!!!! As I got closer to register, 1 register closed and now only 2 registers open with about 40-50 customers in line!!! Check out 2 lighted registers on right and line of customers on left. Worst customer service ever!!!! read more

Burlington - Shoe Stores Near Me - Bakersfield, California

So I went into Burlington today at about 8:30pm and the entire store was a disaster. The most catastrophic site was the restrooms though, I can tell they hadn't cleaned it ALL DAY; if they can't keep their restrooms clean that tells me they ain't keeping anything cleaned and tonight was prove enough. Very disappointed Burlington! read more

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Waiting nearly 15 minutes in line when only 3 people are in front of me is crazy there was a cashier with her back turned to the customers using her phone. If she was on break then maybe she should use her cell phone elsewhere because it feels like she's just ignoring the growing line. She's been on her phone since I've been in line right behind register 2. She was next to the hangers but clearly not working. She didn't have a name tag but she had a Nike symbol on her shirt. 5:31-5:44 5-25-23 read more

They have good deals , BUT on an ordinary day OR busy day this store is always out of shopping carts! I have to wait in line just to wait for people checking out to return their carts! read more

I was shopping at Burlington and a Rude worker towards me and my elderly mother super rude with attitude and giving mean looks at customers for no reason. The workers there shouldn't have attitude if that's the job that they applied for. Won't ever come back here again rude service. read more

Men's restroom is disgusting. Floor looks like it has weeks of dirt buildup. Smells like a thrift store. Nothing is organized. Broken items still on the shelves. read more

This Burlington is filled with SHADY employees and they will lie to you and hide items in the back especially HELLO KITTY, or anything that is remotely a hot item. They always have a frown on their faces and make you feel extremely unwelcomed and uneasy for even asking a question even when you ask nicely. Makes you not even want to shop here but it's the only store in town! The employees are too busy playing games so they don't have enough time to even clean up the store or aisles. It's always been a PIG-STYE here and now it makes sense. FRANKIE the guy manager is in on the BS and says it's okay for the woman manager in the back stock room to allow workers to lie and hide hello kitty blankets. On 07/02/2024, it took over 3 hours to even get 1 hello kitty mummy blanket for my daughter and the one nice worker that brought it out had said they still had 5 in the back from that time, but FRANKIE was there and said only 1 was being brought out. SCUM EMPLOYEES, except for the nice worker who brought it out after other previous employees kept lying saying no mummy blankets were in the back. Now, that nice worker is a GEM and they know who they are. On 07/18/2024, one employee stated other workers actually hid the gray red bow hello kitty blankets and the pink car summer hello kitty blankets the day before on the 17th, so NONE were put out on the floor for ACTUAL customers to buy!!! And customers were asking in person on the 17th if any hello kitty blankets were available, but we were all lied to. These 'workers' sit around laughing at us and probably taking the blankets themselves to resell to capitalize off of all while buying them using employee discount. And you already know they kept all of the hello kitty fall blankets because I was unable to buy just one. Now you see the fall blankets for $150 plus on Mercari, Facebook etc. A change of staff is MUCH needed here. Take the TRASH out. Disgusting, vile, unprofessional low life behavior. read more

Cashier is so rude he's name is Jacqueline. The line was long and only 2 cashiers. The customers are all up on you in line. I won't ever coming back. And I'll make sure I let my family and friends know not to come here. read more

Burlington Coat Factory is a decent place to shop. Lots of selection of men's and women's clothes and shoes, plus some housewares. The prices are right, but expect to wait in line a little once you've found your bargains. For the men in particular, some of the clothes are last year's styles, but you can get good deals on shorts, jeans, casual shirts (even some funky/stylish stuff), dress shirts, slacks, etc. Great place to get socks and underwear cheap. C'mon, why not ? I haven't checked out the suits, or the coats for which they're so famous, but you can definitely spend less here than elsewhere. read more

They have good deals here. They have a variety of things to choose from. They have clothes for men, women, and kids. They also have stuff for your home, car and pets. I was looking for jeans and found a pair for only $16! read more

This place deserves 0 stars. I quit shopping here 9 months ago after being fed up with poor business practices. I recently went in again in hopes management had made changes from all the negative reviews. Nothing had changed. If anything, it has gotten worse. I experienced a ridiculously long line, no shopping carts available, and the place was a disheveled mess.. How does it stay in business? read more

2 cashiers with 25+ people in line. And they hide the line behind a partition. So after you have spent a hour or more shopping you have to wait that long to check out. If hadn't already invested so much time finding these items I would walk out... screwed... read more

Only been to this Burlington Coat Factory a couple of times. Each of those times, the store was very messy. Linens, clothes, and other merchandise strewn everywhere. Normally, we don't mind searching for those great deals. When it is too cluttered and disorganized, that is a turn-off. Guessing the best time to check them out is when they first unlock their doors in the morning. Maybe we will try that sometime. read more

Had a bad experience at this store tonight. Was in to get a pair of black pants but I wanted to try them on first. It was 4-5 minutes until they closed the fitting rooms. I knew I had time to try on the ONE pair of black plants I needed. I got to the fitting room and the older lady with glasses that's usually there and always in a bad mood puts her hand out in front of me in a "shushing" kind of way and I waited there for a awhile because I didn't know what was going on. I assumed she was listening to someone on a walkie talkie radio so I waited. She sees I have ONE thing to try on and I couldn't get a word in from her looking away while I wait for her to respond. All Of a sudden the intercom comes on 2 minutes earlier for announcement of the store closing in 30 minutes then ending with the fitting rooms are now closed. After that the lady looks at me with NOW a smile and shrugs her shoulders saying the fitting rooms are closed. I look at her puzzled and said " You had me wait her for a couple minutes before the announcement came on and then waited for the announcement to now tell me the fitting rooms are closed? " she said, " yes." I couldn't believe the customer service she gave. She was definitely a rotten treat. read more

On one hand, I was surprised that this was more than just a coat store. But on the other hand, I was aghast at the disorganization of everything. Perhaps it was the end of shorthanded shift. Or maybe it was the end of some mega secret sale. Either way, it was a disaster zone. I don't mind a little sifting to find a good deal, in fact I like a good hunt. It's like Easter for big girls. But, after so much searching I became frustrated just trying to find my size. It was kind of sad to see so much stuff just haphazardly thrown about. Our local Goodwill stores are much more organized than this place. And some things are actually cleaner! I came with zero expectations, but left with even less satisfaction. Plus, I felt like I needed some hand sani...and a tetanus shot. read more

I'm not sure why I ever go here... Sometimes I can find what seems to be a good deal on clothes or something, but seriously, the terrible service is NOT worth the few dollars. I work close to here, so I've stopped in on my hour lunch. Every time I've ditched my items because of the long lines and slow checkers. When my baby was under a year I took her in here with me. I couldn't find a cart anywhere and it was hard for me to carry her around in her carseat. I asked someone if they had any carts so I could push her while I shopped. The girl hardly looked up and told me rudely that if I was able to find a cart around the store I could use it. Wow, thanks. I have found that most of the time the prices arent that good and the store is always messy. I won't be back. read more

This is a great store to find some good stuff that is retail-priced elsewhere (like Kohls/HomeGoods from the brands I've seen there) but to be able to get in and out of the store when you KNOW what you're coming in for is ridiculous. I work a few doors down, and tried going there on my lunch HOUR. There was no way I could wait in line with 2 cashiers, a third walking back and forth taking their sweet time to fix said two cashiers issues on their system. I had to come back AFTER work because I ran out of time waiting in line, and the lines were STILL backed up! Obviously the store needs to schedule more EFFICIENT and smart front-end. read more

This place is definitely my stop for baby anything!!! They have tons of baby goods. They have everything Babys 'r' Us and Target have but for way less. I got my crib here, it was sturdy and very nice and cheapest Ive found in town or online. Anything you want for a baby they have for some great prices. This store also has great home decore and lots of it. Blankets, pillows, doggie stuff. You name it. You definitely need to come at the right time . Weekday evenings or early mornings on weekends. I have never experienced bad customer service. The lines do get ridiculously long. The store can be a hot mess, but the store can't control the rude people who can't pick up after themselves. read more

My son needed some clothes for graduation. I wanted to go to Kohls on Rosedae because it was closer but he said his friends suggested Burlington Coat Factory. We were told there was really no teen section. Either find the slacks in the small section or in the men's section. After 10 minutes, my son decided on a black pair of slacks and a white dress shirt. We stood in line to check out. There was only 1 cashier. There 3 folks ahead of us and 7-8 behind us. It took 20 minutes to be waited on. When she got to the pair of slacks, she tells us she could not sell us the slacks because it came with a coat. Well, the slacks was by itself, and there was no coat / jacket. I told her we wont take the slacks. I dont see any reason why would anyone shop here. read more

Wow, this store is jacked up! Stuff thrown everywhere, totally disorganized, people cutting in front of you in line, it's a hot mess! The jeans I found made it worth the nuisance, But it was luck I even found them because the place is such a disaster. Even the cashiers look annoyed to be working in that mess. read more

This is, hands down, the dirtiest, least organized, most poorly run retail establishment that I believe I have ever been in. Clothes on the floor, housewares stacked several deep on shelves with no organization whatsoever, dirt on the furniture, and easy to find items in every department that look well used being sold as new. This place is off-the-hook ridiculous. read more

I have to admit, after reading all the other reviews of Burlington Coat Factory I wasn't really expecting much. I really needed a new warm coat, so I decided to brave this place in spite of the warnings. BOY, was I SURPRISED!! First of all, the selection of coats was pathetic, but their selection of everything else was amazing! Burlington Coat Factory is a discount department store along the lines of Marshall's or Ross only a whole lot cleaner and more pleasant. They carry men's, women's, and children's clothing, shoes, accessories, baby gear, home decor and furnishings and more. The store was very clean and the merchandise attractively displayed. I found several dance tops for under $10, and several for $6. I couldn't decide on a pair of shoes; I was REALLY attached to a pair of super high skinny heels in red ;) but I had no idea what I'd wear them with so they remained in the store. I had really only planned a quick trip in here for a coat (which I left without) so I didn't really have time to comb through all the racks, but I think I'll try to make it back again to see what other bargains I can find and try to make it past the clothing department. I was there on a Saturday afternoon and the store was not very crowded - there were only three people in line in front of me. I found the cashiers to be both friendly (smiling and greeting me) and efficient. They really kept the line moving. I acknowledge that others have not had as positive an experience, but I really am sold on this place! Kudos! read more

Had a great experience better than most places their is actually employees out on my floor picking up I did stop one to ask for accessories for girls looking through the stuff I was able to find two bows including a Jojo siwa without a tag and a bit undone I was able to fix it only paid 2.99 for it it was a good find my daughter was happy and so was I I didn't spend a fortune on it ha read more

I never shop here, but I met a girl who has the same last name as me, her name is Alex Ruiz and she was the most humble person I have ever met. She went over and beyond for what I was looking for. She was amazing! I will come back to this store for her! She was amazing!! read more

If I could give 0 stars I would. Went to return 3 coats yesterday and the dumb worker kept saying they weren't on the receipts. She kept giving me a hard time and I knew I was smart enough to save the receipts!! Thank god I checked the receipts for myself and yup....all coats were on the same freakin receipt and she was just too lazy to figure it out!! Don't recommend this place at all. read more

Sure they've got coats, but they've got other stuff too? That's right. In this case you should probably forgive the lie. Nothing special really but they have decent prices and yes, many coats of many varieties. I just wish stuff was better organized and the aisles weren't so packed. Browsing aisles shouldn't feel like navigating a hedge maze. Honestly though, the other stuff isn't that great. I guess you can't fault them for downplaying their weaknesses. read more