Tried to call for a cab for an elderly friend (80+ years old) who had a doctors appt. Computer…read moresystem Blue line uses is pure garbage. Would not recognise the street we live on (Melvin Ave.). Gentleman missed his appointment. Will never recommend Blue line to anyone.

I had a very good experience with a wheelchair taxi from blue line taxi. The cost was reasonable…read moreand the driver. Dave was very helpful. I have no hesitation in recommending the wheelchair accessible s service t

This service is unreliable and unprofessional. My car never showed up and dispatch was unhelpful,…read morethey couldn't tell where my car was and gave me the run around. They were going to send another car but could not repeat the address back correctly. A waste of time. Will not use again, absolutely DO NOT recommend.

Sending out an APB on the Burlington Taxi Radio: GET MORE CARS!!! Over…read more For real, after 'the bar' you simply cannot get a cab in Burlington. It's a well known fact. A CAA tow truck driver picked me up years ago in front of Joe Dog's. Lol Last night at the Aldershot GO station I called for a car 11:50pm. Told me they'd be 15-20. They never showed. At 12:30 I called 525 BLUE, and they picked me up in 10 min. People of Burlington: they can pick up here. Bye bye Burlington Taxi. Forever.

Horrible service. I left work because my brother died. My boss determined I was in no shape to get…read morehome on my own so they called me a blue line cab and gave me a voucher. The driver refused to accept it, telling me that the voucher was only for senior citizens. I then waited in the back of the cab for 12-15 minutes while he tried multiple times to get through to dispatch. They finally "reconfigured" something on their end that gave me permission to use the voucher. Horrible service. Constantly on hold, hanging up on the driver. Lying and claiming they fixed it but he still refused to drive me home until he called back a second time to force them to fix it. And all I'm trying to do is get home without falling apart. This is the second time I have posted this review. Yelp, why did you delete the first one without even contacting me about it?

My 87-year-old mother booked a taxi with Gem Taxi the day before for 1:40 PM to take her cat to a…read more2:00 PM vet appointment. She was outside waiting at the end of her driveway from 1:35 until 2:00, holding a cat carrier. No taxi arrived. No phone call. No text. Nothing. My mother called Gem Taxi to ask why the cab never showed up. The response she received was: "You're missing on the computer, OK." That was it. No apology. No concern. No attempt to fix the situation or help an elderly customer who had been left standing outside and missed an appointment because of their failure. If your booking system can "lose" scheduled rides and your staff think dismissing an 87-year-old customer is acceptable customer service, then your company is unreliable and unprofessional. I would strongly caution seniors -- and anyone who depends on scheduled pickups -- to look elsewhere.

Everything was going well until…read more.. My driver, who was also the owner of the company, bragged to me about only hiring *white* drivers.

Driver harassed my sister and when we called to complain we were treated like dirt and told to stop…read morewasting their time. A manger by the name of Stacy was suppose to call and that never happened, they also hide the owners name and won't give it out. They tell you he's out of the country. Police report was made today along with the video and photos. The driver is apparently independent and the company will refuse to help!!!! I'll never use this place and made sure our work won't either!

Horrible service, driver who took our call didn't bother to show up. Dispatcher couldn't care less…read more Do not use this company.

Invaluable service! Best designated driving company in Milton.read more

From the owner: The first Driverseat franchise opened in the Fall of 2012, and since then has grown to over 25…read morefranchises across Ontario (Aug/16).