This service is unreliable and unprofessional. My car never showed up and dispatch was unhelpful, they couldn't tell where my car was and gave me the run around. They were going to send another car but could not repeat the address back correctly. A waste of time. Will not use again, absolutely DO NOT recommend. read more

Sending out an APB on the Burlington Taxi Radio: GET MORE CARS!!! Over. For real, after 'the bar' you simply cannot get a cab in Burlington. It's a well known fact. A CAA tow truck driver picked me up years ago in front of Joe Dog's. Lol Last night at the Aldershot GO station I called for a car 11:50pm. Told me they'd be 15-20. They never showed. At 12:30 I called 525 BLUE, and they picked me up in 10 min. People of Burlington: they can pick up here. Bye bye Burlington Taxi. Forever. read more

i must inform all persons on any government, like odsp, welfare etc....... do not make driver mad the driver will file a report that you are de fraudulent and the government will open a case file from integrity unit. they will want all your personal information, way more then housing or hatch. do not talk to them, because they know everything about you at burlington taxi, and will use that to report you. 14 is bad luck. read more

Their drivers say the F word, S word, and if you leave anything in the cab don't expect it to be returned/"found". And they wonder why people use Uber.. read more

Great service from start to finish. When I called for a taxi, on a Saturday evening, the phone was answered immediately and the person taking my request was pleasant and professional. As promised, the taxi arrived within 10 minutes. The car was clean. The driver was courteous. I got to my destination in a timely fashion. The cost was reasonable and the payment machine had been prepared so there was no waiting for it to warm up. read more

I want to like Burlington Taxi, especially as a new resident of Burlington. For the most part on the few times I've used their service the drivers are friendly and on time. However my last call was a total failure with over-promising and a complete NO SHOW. I called at 4:25pm and the man was clearly grumpy and short with me despite me being polite. He stated the cab would be 10-20 minutes. 35 minutes roll by and I call to find out where the cab is, they said it was coming but wouldn't pin down a time until I directly asked. "Oh about 5 minutes, he's at the post and should be on his way." 15 minutes later we start walking trying to find a Burlington Transit stop. A total of 1 Hour has now elapsed from my call at 4:25, still no cab. Had it not been for the kindness of a complete stranger we would have not gotten home. 11 Minutes after we board the GO train, 50 minutes after our first call, we get the text that the cab is on its way. No follow up calls, no apologies, just over promises. Not cool. I've never considered using Uber up until this point. This complete failure of customer service makes me consider it. The second star is only because of those other drivers who came before this failure. read more

Burlington Taxi has a monopoly in Burlington having acquired Gem Taxi. They will not take a name when you order a cab so it's whoever can run fast enough and steal it that gets the cab. Drivers (3 so far) have operated the vehicle illegally and dangerously, on one occasion driving 100km/h on Upper Middle Road in a 60 zone. They run stop signs and drive erratically. On another occasion we strongly believed the driver had been drinking or was on drugs. But you have no other choice in Burlington as this is now the only taxi company. What a disgrace. I hope your drivers get pulled over and lose their licenses. We will drive to our destination and use DDADD from now on as I don't believe that Burlington Taxi is a safe option. read more

Today I think is the last airport ride I will take to the airport with Burlington taxi. I like that I can call at the last minute but the service is very hit and miss. Today another disappointment. The driver arrives with his windows down and had to be asked to put on the air-conditioning (it is 35C with humidity). The traffic is very slow and he didn't seem aware of what he was driving into or alternate routes he could take. $85.00 plus tip for this service - not again. Sorry I try to support local but not when service is so bad I feel there is no real choice to go to the limo company I have used for years that offers first rate service for really the same price. read more

The biggest problem with them- is their staff - rude and unprofessional. The close the phone when you try to check where is the cab you are waiting for 40 min! They fail you and make you be late for the meeting! They never apologise. I agree with another review - some of their drivers are far from being professionals to say the least. If you can - stay away from them!! RUDE!!!!! read more

Thank you Burlington Taxi- last week I was visiting town and had to catch a train home. At the station, we had trouble with the pay system and I had to give my credit card number and mailing address for a receipt. I was so relieved to get that receipt as promised, 2 days later by mail. I couldn't believe it. Also, on that ride, my work phone had fallen out of my bag in the cab on the way to the station- I frantically called the company before catching my train, and they were able to send the driver back with my phone. What reliable service! THANK YOU read more

Requested a handicap van for my grandfather for his appointment this morning. I received a call from Burlington taxi this morning saying they could no longer pick us up from the hospital and that there was nothing they could do. When I asked to be credited I was laughed and yelled at for not understand a "human error" even though the dispatch would have HAD to check on the computer to see if the time slot was free.. which it was at the time. This is the ablosute worst company and I am not surprised at all that Uber is taking over. I spoke the the manager Chris who was extremely rude and had no idea what customer loyalty is or even respect.... I will never use this company again as leaving my grandfather stranded at a hospital in a wheelchair when he needs to get home for lunch and his insulin with a cathador is a disgusting thing for a company to do. Burlington Taxi is a disgusting disgusting company. read more

Made me wait 30 minutes in the rain and when I called in to ask where they were I got no compensation and was told "they were trying".... terrible customer service... read more

A service industry that doesn't understand what service is!!!! Im sure that on a day to day, they are a 'great' service as demand is manageable, however in the face of adversity, such as 1-2 am on New Years day, can you tell where a service company places its priorities. So when we called and were told it would be a minimum of 30 min., we waited patiently, so far not too bad. So when the taxi did show up we had asked for whom did the driver come for as there were a few people(we did not want to start the new year on the wrong karma), he informed us that he did not know. We asked for how many people he said 4, as another couple was also looking to get into the cab, they asked who he will take? His reply was. "who ever gets in first.....!" In this time i received a text confirming taxi number 'Burlington Taxi - Vehicle 589 is on its way.' Too which i confirmed with the driver. The other couple quickly jumped into the back of the car and the driver told me to close the front passenger door as we are freezing everyone out......! I called the dispatch, to complain, they said all they can do is put us on priority,sorry for the inconvenience...... So long story short - if you really need to get somewhere in minus 20 weather, even though you have confirmation, don't rely on Burlington taxi to provide a service ...... This situation explains why other services, such as UBER, make head way in an industry that just doesn't understand service!!!! read more

I always get the same girl and she's incredibly rude. She knows my voice by now and one time she never even sent the taxi. I waited there for 30 minutes then I called again and someone else picked up and told me a cab was never on its way. I know she didn't get the wrong address because she repeated it back to me. Terrible service and company read more

NEVER USE THIS COMPANY!!! About a year and a half ago I seriously suspect the cabby was on drugs. I got him to pull over and I got another cab. But don't use this service. Use UBBER ONLY! read more

Most unprofessional taxi service I have ever used in my entire life. I order a taxi online for a 9:40am pickup at Appleby Go station. I arrive at the station at 9:35am and I wait 10minutes before calling to be told that the taxi already left with someone else. Even though I booked it. And I was early. So they say they'll get another one. I wait another 20 minutes for a taxi to not show up and I call again to say that they're "checking the North parking lot now." I call bullshit. If they have your name and phone number, they should call you to tell you they have arrived like any professional taxi service. Finally, someone shows up at 10:03am to take me to where I wanted. It's ridiculous. And I don't get any compensation for dealing with this. So unprofessional. I hope I never have to use them ever again. They can't even do a basic thing like pick someone up at the time they say they need to be picked up. read more