I've been calling various local insurance offices for the last 4 weeks looking for home insurance quotes. I found Burnem Insurance on the National Security Group 'Find an Agent' page. It's absolutely not their fault that I work 'non-traditional hours' ... but I do. So my first call was to the NSG toll free number and I was pretty disappointed that I had to call a local office to get a quote. Because I've been working from midnight - 5am / midnight - 8am for more than 15 years. And I like my work. I like being awake when the rest of the world is asleep and quiet. But I absolutely KNOW that it can be extremely difficult to take care of personal business when you work a non-traditional schedule. You've got to forego sleep, which means you might be sleepy and forgetful (at best) or cranky and irritable (at worst). OR - you might run into the situation wheare you can't reach the person you need to speak to - and then when they try to call you back - you're asleep. And they can't / won't email you ... but I digress. Kind of. My point is - I called a few numbers of the NSG website before I FINALLY got an living, breathing agent that was willing and able to talk to me and give me a quote (03/29/23). YAY. I was so excited. I thought I was finished. Her name was Diana. I explained my 'non-traditional' schedule to Diana during the call along with the property history and my deadline. Just as she was she prepared to give me the quote - she said her system froze up, but she assured me that she would get it over to me when the system came back up. She also said she'd send over other quotes during the interim. Since we'd discussed 'our situation' in detail / our deadline - and she said she'd update me before the end of the day / as soon as system came back up, I decided to email her as well - just to make sure she had my correct contact info. (d's and b's ... m's & n's tend to sound alike) Next morning, after not receiving response to email (even to confirm receipt), I reached out first thing. Receptionist said she was on another call. I asked if there was another agent that could give me the quote info, receptionist said she was unsure and put me on hold. Receptionist came back on the line, and said (in a very sing-song voice) that Diana said that 'she would get the info over to me WHEN SHE HAD IT, JUST LIKE SHE'D TOLD ME.' Um. Ok. Then the receptionist hung up on me as I was saying 'wait a minute.' I called back and told her that I was heading to bed in about an hour an to ask her to please just email me. But then I felt like I was just being a nuisance to this office, so I decided to call another office listed under 'find an agent.' So I called the Hardman Insurance on New Jesup Hwy. The agent I spoke to wasn't able to get the NSG quote either, but guess what? She took the initiative to call the company and find out what was going on and let me know IMMEDIATELY that there was a nation-wide system outage that was being worked on for NSG. She sent me multiple quotes for other policies as well. Diana did finally email 03/30/23 after 1pm to let me know that the quote for NSG still wasn't available. I think this office is very busy and does a brisk business so as as long as you aren't in a time crunch - or if you're local and able to drop by and not 5 hours away like me - you should be fine. 3 stars on yelp equals 'ok' or 'average' and 2 stars equals 'could have been better' - so I went with 2 stars. Had the agent sent a quick email that afternoon or even early that morning letting me know about the systemwide outage / and that I hadn't been forgotten about - this could have easily been a 4 or 5 star review (like the one I wrote next). read more

Great people with quality family values, very hospitable and opening. Amazing rates compared to competitors. Highly recommend this agency to anyone looking for agents that go the second mile. read more