Upon the sudden passing of my Daughter, certainly one of the most terrible events that a parent can experience, myself and my family were comforted and thoughtfully guided by Bruce, Clare and Eleanor Troy. Before the services, during and even long afterwards they have provided nothing short of exceptional compassion and professionalism. Perhaps some folks are prepared and know what needs to be done at such a sad and confusing time, unfortunately, we were not expecting nor ready for this. Everyone at this family run business was so comforting and made the process so much easier to bear. Even though the funeral home in Red Hook was in the midst of partial emergency construction repairs and we had a terrible winter storm that day, the entire services went perfectly smooth for us and all the other visitors. They made the room repairs nearly invisible and it was tastefully decorated. Clare quickly created a beautiful video tribute and prayer cards from the photos we provided her just days before the service. I highly recommend this Funeral Home to others and I'd like to thank them again for helping us get through the entire process and all the details they so seamlessly had taken care of . read more

I rarely need to visit the undertaker - but here's a hidden gem that almost everyone in my town has dealt with at some point in their life for their loved ones. We got warmly greeted by Mr. and Mrs. Troy at the door when my mom asked to attend a meeting with the undertaker a day or so after the death of my 91-year-old grandmother (died on October 1st). He worked with us, and although we were filling him in with where we stood because another relative was helping us pay for the funeral and would be attending from out-of-state, our relative was getting very picky as to the price - but when my relative was complaining about outsourcing the job to another rather scammy Catskill undertaker, Mr. Troy explained the situation and that he knew exactly which undertaker it was and the funeral stayed here by the end. Mr. Troy thinks of almost everything. From placing an obituary on his site of the "dearly departed" to sending obituary notices to newspapers and even having his secretary help us with the life insurance paperwork to send out for the life insurance money/check, they helped handle it all. He distributed paperwork, helping us figure out all the changes that needed to take place as a result, and tried to help us figure out a budgetable amount for the expenses. During a meeting a day or so after my grandmother died, he mentioned how he still had caskets of people who died in the 1960s/1970s in his house that the rightful owner still hadn't come back to pay for and claim, and I laughed internally at that thought. (Maybe someday the rightful owner will finally claim and put those people at peace.) And this place is consistent. Way back in 2015, my father had died leaving my mother with my grandmother and two twin brothers to help care for each other - and this business really helped out then too. Though I couldn't make it to the initial undertaker meeting (my mom did), I could tell this business did care to listen and take care of actions that needed to be done back then. I was working for a local job - but the job had special specifications as to grievance pay - but the obituary had to be worded just right, and had to have a link to an online copy of the obituary. He set the same page (which he does to all his "clients") and after some back and forth on how it needed to be worded, money came to me after I gave them the printout of the obituary. I remember my mother mentioning how he'd be able to send obituaries to newspapers where possible, and we never really had much trouble with him planning all parts of the services. I know my mom was chicken-scratching some notes about her mother in February of this year (when she had nothing else to do), and although Mr. Troy tried to read her notes, he did a fantastic job of putting 2-and-2 together to come up with a great obituary response. I myself couldn't attend the funeral for my grandmother after a late issue arose preventing me from attending, and even though they were forecasting rain that day, you could tell rain was imminent and I was trying to make the money (my grandmother always said "make the money when the sun shines" but I missed the clues that day and tried to make money then too (sorry, if your reading this in heaven grandma (in german, we used the simpler form "oma")). Burnett and White is my favorite undertaker. I can't think of any other place that I'd be willing to deal with if something was to happen to this place - that would work just as well as this business. Although there are a couple of other undertakers within Red Hook, Rhinebeck and Kingston, this place has worked wonders. read more

My mom passing was the worst experience of my life. Not only was I an emotional wreck, I had to help my dad make important, immediate decisions. Randy, Elenor and Claire took all the work on themselves and made those decisions easier to make They literally walked us through the entire process. They thought of everything. Their empathy, compassion and sincere desire to make this time as easy and thoughtless as possible amazed and impressed my entire family. The Care and detail they put into every aspect of Moms services was so deeply appreciated; there aren't enough words to express our gratitude. Their work was impeccable. Randy captures the true essence of Mom, Elenor called to check in, listened, was a shoulder to cry on and her deep empathy made us feel as if she knew Mom; and Clair was the laugh we needed when we needed it and did an absolutely beautiful job on moms Mass cards and video. This family operated business made us feel at home, understood and literally felt like a part of the family. I know leaving a review like this is a little awkward but Burnett & White has become our friends and I sincerely deeply thank them for going up and beyond, dealing with my countless visits because I forgot something and never making me feel like I was bothering them. Again, words could never convey my deep appreciation. Mom looked beautiful, her Wake was amazing and her funeral everything she would have wanted. Thank you thank you thank you. read more