Unbelievable savings over my last carrier with more coverage. Very knowledgeable and friendly made…read moreour transition simple and easy.

From the owner: Felty Insurance Agency is a family owned and operated insurance agency serving the Tri-Cities Area…read moreand all of Virginia & Tennessee. We specialize in home insurance, auto insurance, commercial insurance, farm insurance, life insurance, and health insurance. Our partners include; Erie, Safeco, Loudoun Mutual, Health Care Choice, Progressive, and Hagerty Insurance. Felty Insurance Agency is proud to only partner with Insurance carriers having an A rating or higher.

While the individuals who work at this office seem to be fairly nice (which is why this is 2 stars…read moreand not 1, as everyone has honestly been very polite verbally), almost everyone I've had to talk with or work with has been some varying level of incompetent. I had to call several times, drive directly to the office, and leave messages to get someone to follow up on an insurance claim. I was without insurance for some time because they assured me it would be processed once I called and, due to my own forgetfulness for not following up or checking after the fact that it was updated, the car wasn't added despite several phone calls, emails, and an in app request. I tried to change my policy and finally had to resort to calling the general customer service line after hours because they messed up the change to my policy and neglected to call me back since they couldn't process my request that day but would "call me back the next business day to confirm it was processed". Overall, I don't even want to use State Farm insurance at this point and will find somewhere else to go through. But if you do have to go use them, try a different office; it's been more than a year of difficulties getting any assistance.

From the owner: At the Tim Burnette State Farm Agent office in Bristol, VA, my talented team and I strive to…read moreprovide guidance, insight, and comfort. Helping you select dependable Auto, Home, or Life Insurance means the world to us. Our reach covers all of Virginia, including Washington and Scott counties. We are also licensed in Tennessee and North Carolina. Stop by to meet the team today. License #: VA-610653, NC-2443517, TN-963151

I had a disagreement with the son and he let my coverage lapse without telling me. Low blow.read more

Don't waste your time or money. We have been with them for over five years. Never had a claim. Our…read moreliving room flooded and went into our floor down stairs. On Valentine's Day. No one was sent out until the next day for cleanup. And the adjuster didn't come until the next Friday. We were then told he didn't know our policy. Was extremely rude. Did care about our couches or anything that was sitting in the water. Told us let me know if you don't hear anything in two weeks...

Always greeted with a smile & helpful anyway they are able. Efficient & positive attitudes make for…read morea great team. Highly recommend to anyone. Had State Farm for many years as our insurance provider. No need to go anywhere else. You get what you pay for!

From the owner: Our mission is to help people, be here for you when you need us and help in any way. Our office…read moreexplains to you the available options, and allows you to choose what is important with your insurance and family needs with our auto insurance, home insurance, health insurance and life insurance. While in Bristol, (either Tennessee or Virginia), our door is always open, and coffee is always available, please stop by, we love to see people, have a conversation or just offer you a quote. License #: TN-2380646, VA-1051390

I had outstanding experience with Darren Lowe, He went above and beyond to ensure I found the right…read moreinsurance policy for my needs. Darren responsiveness, expertise, and genuine care made the process seamless and stress free. I truly appreciated the personalized attention and support throughout. Thanks to Darren Lowe and team, I now have peace of mind knowing I have the right coverage. " Like a good neighbor, State Farm is there. Highly recommend!!!!

Darren Lowe is super awesome to deal with for insurance needs. We did the bundle with auto and home…read moreand the process could not have been smoother. He saved us money in comparison to our old policies with other companies. Darren is very responsive, professional, and personable. I recommend him highly as your State Farm Agent!!

Their body shop messed up my car. I left an upset voicemail venting my frustration (apparently…read moreinappropriately) on Mike's voicemail. Mike called back, said that he was going to help until he heard my voicemail and then asked me to find another company - after 20 years with zero claims. No Grace. I would have liked to have stayed with them. No Grace. Just blows my mind there's no room for Grace.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. We offer car insurance, home insurance, life insurance, health insurance, and financial services. Call or stop by today. Being there is why we are here. License #: TN-731951, VA-1067326