While the individuals who work at this office seem to be fairly nice (which is why this is 2 stars…read moreand not 1, as everyone has honestly been very polite verbally), almost everyone I've had to talk with or work with has been some varying level of incompetent. I had to call several times, drive directly to the office, and leave messages to get someone to follow up on an insurance claim. I was without insurance for some time because they assured me it would be processed once I called and, due to my own forgetfulness for not following up or checking after the fact that it was updated, the car wasn't added despite several phone calls, emails, and an in app request. I tried to change my policy and finally had to resort to calling the general customer service line after hours because they messed up the change to my policy and neglected to call me back since they couldn't process my request that day but would "call me back the next business day to confirm it was processed". Overall, I don't even want to use State Farm insurance at this point and will find somewhere else to go through. But if you do have to go use them, try a different office; it's been more than a year of difficulties getting any assistance.

From the owner: At the Tim Burnette State Farm Agent office in Bristol, VA, my talented team and I strive to…read moreprovide guidance, insight, and comfort. Helping you select dependable Auto, Home, or Life Insurance means the world to us. Our reach covers all of Virginia, including Washington and Scott counties. We are also licensed in Tennessee and North Carolina. Stop by to meet the team today. License #: VA-610653, NC-2443517, TN-963151

Always greeted with a smile & helpful anyway they are able. Efficient & positive attitudes make for…read morea great team. Highly recommend to anyone. Had State Farm for many years as our insurance provider. No need to go anywhere else. You get what you pay for!

From the owner: Our mission is to help people, be here for you when you need us and help in any way. Our office…read moreexplains to you the available options, and allows you to choose what is important with your insurance and family needs with our auto insurance, home insurance, health insurance and life insurance. While in Bristol, (either Tennessee or Virginia), our door is always open, and coffee is always available, please stop by, we love to see people, have a conversation or just offer you a quote. License #: TN-2380646, VA-1051390

So polite and friendly and EASY! Best insurance experience I've ever had. They are affordable and…read morevery high quality insurance! They will call you on your birthday to wish you happy birthday too !

Best insurance agency around! They are always kind and very helpful! I know my family is in good…read morehands with this office.

I had outstanding experience with Darren Lowe, He went above and beyond to ensure I found the right…read moreinsurance policy for my needs. Darren responsiveness, expertise, and genuine care made the process seamless and stress free. I truly appreciated the personalized attention and support throughout. Thanks to Darren Lowe and team, I now have peace of mind knowing I have the right coverage. " Like a good neighbor, State Farm is there. Highly recommend!!!!

Darren Lowe is super awesome to deal with for insurance needs. We did the bundle with auto and home…read moreand the process could not have been smoother. He saved us money in comparison to our old policies with other companies. Darren is very responsive, professional, and personable. I recommend him highly as your State Farm Agent!!

I have been with this agent for a number of years now and they have been amazing. They explain…read morecoverages so that you can understand clearly and are completely honest with the ups and downs of insurance. They also go above and beyond to help their customers and are available 24 hours a day for us. If you live in Bristol, VA or the surrounding area they are the agents to go to.

There's so much good to be said that I really don't know where to start. Daniel and Linda are the…read moremost caring individual in this particular business where nowadays you find no personable experience. They have an in-depth knowledge of the products that they are selling and most important they stand by what the sell. Farmers insurance is probably the best insurance company there is and I speak from experience.I had very recently(10days ago) a nightmarish experience while abroad involving the theft of a rental vehicle and all of its content. That one phone call to Dan and Linda ended my nightmare. Farmers is covering me overseas, it is beyond all my expectations of how great and how fast this company is and the compassion of all the people involved with it. I would suggest to anyone not happy with their insurance with the car or home to give them a call because you will not be disappointed. I am very blessed that the Lord put them on my way, now they're stuck with me.