Prompt, friendly service. Quickly identified the issue with my front door lock, explained what was needed and performed the repair. Time spent and price paid were very reasonable. read more

I had an "odd" key for a new shed my son-in-law bought new that the key machines at Walmart/ Lowe's did not recognize. I went to Burnhams Locksmith and it took them a while to come up with a couple of possibilities... they cut both and gave them to me... yes, gave. Guess what, both work. This is beyond 5 star service! read more

I called two different companies in the W-S area to have a key fob programmed. I VERY CLEARLY stated I was just calling for a price. The first place I called ("company x"), told me a representative for my area would call me back. The second place I called- Burnhams (I talked to Cameron), gave me the pricing right away and explained options. A rep for "company x" called me back. The rep said he could only give me a price if he came to my location. Trying to tell him I only wanted a price at this time become somewhat confrontational. The OBVIOUS choice for me was Burnhams. I called Burnhams back, made the appointment. Drove over to Greensboro to Burnhams office today and met David, the tech. Interacting with David was just as pleasant as with Cameron! David and I had a pleasant conversation while he programmed the fob. Glad to see a company that has associates that understand the value of good customer service! I highly recommend Burnhams Locksmith. read more

My husband and I called Burnhams on Thursday to set up an appointment for a truck key replacement. They scheduled an appointment for us Friday, the next day for between 3pm and 3 30 pm. We were glad to get this problem solved before the weekend. We received a text to confirm the appointment which we did. By 3 40, we became concerned and reached out to the company. We were told that our appointment had been bumped because they were prioritizing a lock out call over us, but would be with us immediately after they answered the other service call. Being the patient people that we are, agreed to wait on them. By 5 30 pm we had heard nothing back from them and they were not returning any of our calls or text. We missed several errands that we are not be able to take care of until the new work week. Burnham' s lack of communication and unprofessionalism is completely unacceptable. If they will do this to us, they could do it to you. The key to getting any job done is communication and simply showing up. I urge anyone that needs ANY locksmith services to choose ANY OTHER COMPANY if you want them to show up and get the job done. read more

I recently left a 1 star review of Burnham's. I was contacted by David Burnham who responded the way I would hope all owners would. He offered to fix my issue at my schedule. His response was professional and personal. It was clear that he would prove that the original customer service issue was an anomaly. I commend David for his response to my initial review and recommend his firm read more

They cut me the backup emergency key for my C-7 Corvette. The "laser cut key".Bought the car with only one, and wanted the spare for my second fob that I had found. Dealership wouldn't even do it anymore. Super knowledgeable guys, super nice, and a good deal. Highly recommend them read more

Burnhams Locksmith - G.M. Laser cut keys - Keys & Locksmiths Near Me - Greensboro, North Carolina

This is a story about "the Back Door Lock that refused to UNLOCK". Called Burnham's on a Sunday for help with a back door lock that would not "unlock"- not by using the key on the outside nor the knob's turn latch on the inside. Dave answered, was very professional and courteous and scheduled my appointment for Monday a.m. to avoid an emergency charge for a Sunday appointment. The next morning, my technician Zack arrived and had to work on several game plans to "unlock my lock". 1.5 hours later, the lock finally disengaged! [Yay!!...Whew!!!] Mission accomplished- Zack informed my lock situation was a rare occurence and apparently for him, a teachable moment. He was tenacious and very patient as he found the right solution to first fix the existing lock, then replace the old parts with a new doorknob and lock, while being careful not to harm my doorframe. [Thank you Zack!] I will lastly share, Burnhams normally has two hour appointment windows; however, if they have to redirect for an emergency call, the appointment window could be extended at the last minute. So, I highly recommend #BurnhamsLocksmith and will certainly call them first when future locksmith services arise. read more

Burnhams Locksmith - The Back Door Lock that refused to "UNLOCK!" - Keys & Locksmiths Near Me - Greensboro, North Carolina

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Whatever you do, don't use this company--they are scammers! My daughter lost her keys and needed an ignition key replacement. She called Burnhams and was quoted $250. When the technician arrived, he inexplicably proceeded to make a door key, even though no one requested it and the doors were never locked. He was informed that it's a separate key for the door and the ignition, but he insisted he was the professional and continued anyway. The technician was unable to make the ignition key and then suggested tearing out the ignition, offering a discount price of $485 for this service. When we declined, he demanded $176 for the door key, which we never asked for. I ended up giving him $100 for his time, but he kept the key. I shouldn't have given him anything! He tried to take advantage of my minor daughter, and when things didn't go his way, he called the police and lied, saying we threatened him. It was all on video--we never threatened him. read more

"Well well somebody done changed that lock on my door. Well well somebody done changed that lock on my door. Because the key I got--well well won't fit that lock no more." These lyrics were first laid onto vinyl in 1936 by country blues musician Casey Bill Weldon. It was later covered by the likes of Louis Jordan, BB King, and James Brown. And while the song lyrics do not have a very happy ending for the singer, my experience with having MY lock changed by Burnhams Locksmith was excellent. The thing about my experience that stands out above everything else, in addition to the excellence in workmanship, is the courtesy of the employees. From when I called to set up the appointment to when the technician called me to let me know he was on his way to the time while the technician was doing his work, everyone was very polite, professional, and service oriented. And it never felt like the courtesy was out of some script and uttered by rote-- I had the feeling that the employees genuinely believe in good customer service. To put it succinctly, Burnhams is a model of what customer service is all about. I would like to make a specific shout out to technician Zach, who was beyond friendly, courteous, and professional. He really went the extra mile to fix things efficiently and as cost affectively as possible. So if you need a locksmith in the Piedmont Triad to fix a lock that broke, as mine did, or to keep out a spurned lover, as the song discussed earlier suggests, I highly recommend Burnhams Locksmith. And if you like blues, "Somebody Done Changed the Lock on My Door" is certainly worth a spin. read more

Just received locksmith service for my car. The representative when I called was wonderful, and the technician Zack was quick and efficient. I was in a parking location that was somewhat difficult to find due to road construction, but Zack called me and stayed on the phone with me until he found my location. I thought the value for the service was great, especially since I had already called many other locksmiths just to find someone who was available. I don't believe the wait for Burnham locksmith was any longer than it had to be, and so I am very grateful and pleased with their services today. Thank you Burnham locksmiths for being here and getting to me as you did. I fully recommend their service to anyone in need of a locksmith. read more

I called last minute and they were able to come and did a wonderful job for us! I truly am grateful. Thank you for getting us in!

Absolutely the best locksmith ever! We lost a set of car keys to a new car... Cameron was extremely polite, knowledgeable, and fast. We had a new key to the ignition and door within about 30 minutes. The tech that unlocked the car AND the tech that later came out and programmed the replacement keyless entry was also very polite and fast! I'm very impressed with this company for their professionalism and technology to get you help quickly. Jessica was also first rate. Highly recommended. Would definitely call them again. read more

Courteous, prompt, knowledgeable, transparent and honest. The friendly tech diagnosed our "possessed" van fobs within minutes and left us with two new working fobs with a one year guarantee. Highly recommend this company! read more

I initially used Yelp to search for a locksmith. After reading the feedback from other people I decided to go with this company. From the initial phone call they were so pleasant and so understanding and were very straight up with the cost. I had a 1:00 p.m. appointment but when I called first thing in the morning they were available and willing to assist me. John was already there when I got to my car and within moments had a key made and I was rolling. He was very professional and the price was ideal! The ladies that answer the phone Jessica and Carrie gave great customer service and John just added to the mix! I would definitely recommend this company! read more

I started this review a while a go, but only today have a chance to finish it. Better late then never!This is the only locksmith company in town that answered his phone at 11 o'clock Saturday night. I tried to call EVERY locksmith in Greensboro,and nobody pick up the phone,except Burnham locksmith.My customer stuck at the Colosseum without a key to drive back home and we've trying to help them to find right locksmith.We was so happy ,when 5 mnts later we receive call from David and he was ready to help.David was at location in less then 30 minutes and send message with time of arrival.Amazing,but he was right on time to the minutes.Key was done in few minutes and our customer was happy drive home with brand new key .I would highly recommend David if you lost car key. Thank you for your help,David,we really appreciate it! read more

This company saved my life today! I have an Airbnb and discovered four hours before the next guest was due to check in that the antique lock was not allowing a key to be inserted. I rang Burnhams, who answered the phone promptly, and guaranteed that they would get a technician to my place at least half an hour before the guest check in. The tech duly phoned to let me know he was on his way, and very efficiently dismantled my lock and repaired it on the spot with new cylinders, ready 10 minutes before check in! The lock now works like a dream, the bill was affordable and all interactions were very pleasant. read more

I had an issue with keys and locks on my 13 year old pickup truck that I bought used. It was difficult for me to tell if my issue was strictly with the keys or if I had cylinder lock problems. I did not want to just order new keys from the dealer, or have keys made from the existing keys because they were badly worn and there could be problems with more than just the keys. I wanted a professional to investigate and apply a solution that would give me completely reliable operation. I contacted Burnhams Locksmith and they made an appointment that afternoon. When David arrived, I explained in detail what I had learned from my troubleshooting and he took that information and did a review of my existing ignition, driver door and passenger door locks and confirmed they were not damaged and worked properly. He has the precision equipment to do that right in his van. Then he was able to make me two keys to replace the bad ones using the equipment installed in his van. He had everything he needed to test the locks and the keys, and a massive stock of tools and key blanks to get my issues resolved on the spot. In the future I will contact Burnhams Locksmith exclusively for any lock and key needs. David is very personable and professional, as well as highly knowledgeable. He listened carefully as I explained all the steps I had taken and shared my concern that I might have problems beyond just the keys. I am an engineer by trade so I asked a LOT of questions, and he patiently explained to me exactly what his plan was to work through the issues. I am so glad he was able to first confirm I have no issues with the locks themselves. That gives me peace of mind that the entire problem is resolved. I consider the money I spent with Burnhams to be a wise investment in my pickup as I can now reliably unlock and start my pickup with no issues at all. Because I wanted a skilled professional to resolve my issues, I was not looking for the cheapest locksmith. I wanted top quality troubleshooting. I was very pleasantly surprised to discover that Burnhams fees are very reasonable and I gained excellent value for my money! read more

Horrible service , toke him forever to answer & after 14 minutes of waiting to tell me he can't do it after 3 hours he decide he can but show up with a different key to another Car very unproffesional read more

I called A1 Locksmith in Clemmons, NC, and Brad said they were booked and referred me to Burnhams. I was thrilled that they said they could order two key fobs and keys and come to my home. We had a few phone conversations, a couple due to the truck delivering the fobs and keys broke down in WV, and Zack, the technician, and the woman who answered the phone, were consistently friendly and reassuring. Zack unlocked my trunk and programmed both fobs and took my credit card payment, which was exactly as he had quoted, and asked me to contact them again if I needed a locksmith. I definitely will! read more

i made appointment a week ahead of time to get key fobs programed. went to appointment friday no one there. called them they took the day off.. they called sunday said they over looked me....if they forget appointment that was supposed to be on the books for a week .. doubtful their work would be any good.. my time off from work to keep the appointment is / was just as important as their time they were going to charge me for.... read more

So professional and polite! My keys are great! Love this company! They go above and beyond to satisfy their customers. Affordable pricing with great quality. read more

Here we are in a pandemic where most everyone is still not back to work I'm selling a vehicle for extra money and I called this service to have a key made. I had my adult son to handle this for me because I was in the hospital. They are nice they are polite and they are friendly - he was unable to program my vehicle but he charged me $181.26 to make a key that does not work - that do you call that. Out the hospital I called POP-a-Lock who came out 2x's to try to resolve the issue, but educated me on what I needed to do and did not charge me a dime - This happened on 7/9/20 and here it is 7/13/20 and David still don't think they did anything wrong. read more

Fabulous customer service, quick response, and expert help. Will only use this company!