My mother likes Mr. Burrows, he is a very good family doctor. Excellent customer service and a really nice doctor

Type of care: Dr. Burrow is a down to earth professional that utilizes modern methods alone with personalized support to achieve your health goals. He makes sure you understand what is happening and takes time to explain your condition. Care Quality: As a general physician, Dr. Burrows is an expert in identifying issues that pertain to the individual and when the issue becomes a specialized issue he has a stable of specialist that can address those issues. Office Experience: The office staff is a crew of personable individuals that like where they work and understand Dr. Burrows philosophy of patient care. They all have great personalities that fit their roles in the doctor's overall patient care plan. My wife and I have been Dr. Burrows patient for over 20 years. He has been instrumental in walking us through our health issues and being there when we needed him most. The only issue I have with Dr. Burrows is that his jokes are sometimes funnier than mine. read more

The five stars is strictly for Dr. Burrows! He is by far the most compassionate, helpful care doctor I've ever had. He is very knowledgeable in western medicine and in natural medicine.. honestly I do not know what I would do without Dr burrows! 8 years with him and I hope he doesn't retire any time soon! Now ask for the answering service it is always a hit and miss but 90% of the time they are very extraordinarily rude and dismissive. Laura in particular, and I have dealt with her for many years and have never complained. But enough is enough why would you work in the medical industry if you have a zero compassion, customer service skill. I've read the other reviews and apparently I'm not the only one having to be treated so poorly. Obviously, I'll continue to come see Dr. Burrows. But I am quite uncomfortable with interacting with Laura. read more

Very friendly staff, Dr Burrows takes his time with his patients and is very informative.

I'm 84 years old. I have never , ever had such a wonderful, caring physician as Dr. Burrows. He listens to me ( which can take some patience sometimes! lol) and is common sense in his treatment. His office is fast, efficient and has referrals almost immediately that I need. Never a wait in the office. I highly recommend both the Dr. and Staff. read more

Dr. Burrows is just wonderful, he really listens and gives options other than just prescribing drugs. He makes you feel comfortable and explains things like the importance of using vitamins as a preventative measure before you need medications to fix issues you could've prevented. I can't say enough good things about him. My 5 star review is strictly for Dr. Burrows and his medical assistants. They are wonderful. The office staff that answers the phones are probably 2.5-3.5 stars. They don't seem to be very interested in getting you timely appointments, and are not very empathetic. If I didn't enjoy Dr. Burrows so much I would probably have switched my primary care office due to the older woman that answers the phone. The front office check in girl is nice and welcoming. Having worked in the medical field for years and teaching medical assisting at a private college I understand the frustration and irritation that comes with dealing with people that aren't feeling well and have short fuses. That is no excuse for poor quality of care and lack of empathy. Overall if your looking for a smart Dr with an amazing straight forward bedside manner, he is for you. If you can't handle snarky not so helpful receptionists maybe not. read more

Dr. Burrows never listened to anything me or my husband asked. We had concerns. He suggested the carnivore diet. It made us worse. He said we did it wrong. We asked for referrals to other specialist he wouldn't He wanted to throw pills at the problem. We are just getting a new doctor because he never listened and would only spend 5 seconds in the room and say your fine and never address the problem. Just write a new prescription. read more

Dr. Burrows has been a great Doctor and friend to my husband thru his cancer journey. We both highly recommend him. Personable and compassionate. His staff is also very professional and caring. read more

My experience with Dr Burrows, Nicole, Tiffany, and Jamie is a Five Star Team. Their knowledge and dedication to improving the health and well being of his patients is excellent. I recommend to anyone wanting a great doctor and his Staff to come and see Dr Burrows. By the way his staff is equally as great. Thank you 5 Thumbs Up read more

I do indeed like Dr. Burrows, however his name is on the practice and you are only as good as your weakest link. I went in for some weird cracking and fluttering in my ear. One of his PA's checked my ear and said it was a film on my eardrum,not wax but a film. Gave me a really expensive antibiotic ear drop to use for it. Upon using the drops the very first time my ear completely plugged to where I couldn't hear at all out of it. I used the drops for 4 days and not 1 bit of change other than complete silence in it. I quit using it as prescribed and slowly my hearing came back 2 days later, but back to the cracking noises again. I went back in for a follow up, this time with Dr. Burrows. He checked it out and said that I should consult an ENT. So I waited a few weeks to really think about it. During that time I received another bill in the mail from Dr. Burrows for extra charges. On top of my $45 copay they want more than my insurance pays for a standard office visit with a PA. Then a re-evaluation with Dr. Burrows for him to tell me that I should go see an ENT. They put times on my visit and tried to charge for that.... because I waited in your office for you you charge me 30+ minutes to see you for 5 of those minutes. This is all on top of each $45 dollar copay that was paid before each visit. Standard visits, nothing special. So today I go to a new Primary who I'm glad I did. 2 minutes into looking and talking about my ear, he said he saw something floating in my ear. Let's do a flush and see if I can wash it out he says. 1 1/2 syringes later out it came, a small piece of cotton from a Qtip and my ear is back to normal. What a joke Dr. Burrows I liked you in Glendora when it was just your small outfit. You should be ashamed of your staff. Billing department excluded. read more

Burrows Family Practice - Small piece of cotton from a Qtip that was in my ear. - Family Practice Near Me - Glendora, California

My mom has been under Dr. Burrows care for decades. He is a compassionate, attentive, and thorough physician. I always appreciate the fact that he listens to our concerns about my mom's health, and comes up with great plan. My mom recently went into an assisted living due to her failing health.... as a family, we were very apprehensive about it. I honestly would not be able to manage my mom's care without the love and support of Dr. Burrows. If you are looking for a doctor who is caring, personable, and works with the "whole" patient, Dr. Burrows is the MD for you. read more

Burrows Family Practice - This is our beautiful mom - Family Practice Near Me - Glendora, California

So thankful for Dr. Oliver Burrows. He takes good care of us. Thank you Dr. Oliver Burrows & Staff!

We have been patients with Dr Burrows for years and have followed him to his new practice. He has never wavered in his personal interest in our wellness and wellbeing. For some, a doctor's honesty about making better life choices can feel offensive, but remember that he has only your best interests at heart. Doctors like him is getting rarer as the medical community becomes corporatized - with less caring, less personal and more profit driven practitioners. Although we have our "specialists" we go to, we always make it a point to go back and update him - not so much as a doctor only but as a friend who can be trusted and who truly cares. I hope he will be around forever! read more

This review is not about Dr Burrows, but about his front staff. I have never been treated so poorly at a Dr.'s office in my life. The receptionist I have dealt with for the past three days, has been condescending, arrogant and downright rude. I was always under the impression doctors' offices were all about care and compassion - but unfortunately, this employee showed none of either. Dr Burrows, I hope you read this review-you will know which member of your staff I am referring to...because I see in these reviews, I'm not the only one who has had issues with her. Thank you for your I care over the years, but the one thing about your office I was leery about from the very beginning with the attitude of your front staff... And now it's because of one person, you lost two patients today. read more

Sorry Doctor B, Toni and Mary have made my experiences with your office in unbearable. The right had does not know what the left hand is doing. Both have no customer service skills/ people skills. Time to find a new doctor. Please advise when you oust them... and we'll come back. read more

I don't know where my husband and I would be if Dr. Burrows hadn't helped us when we came down with Covid. My own doctor of 15 years turned me away when I clearly had an infection in my lungs. I will never have another primary care doctor. Dr. Burrows is kind and made my husband and I feel as if he had known us forever. I will never forget what he has done for us and I am forever grateful. Thank you so much, dear Dr. Burrows. You are one in 10-million. read more

Dr. Burrows has been my primary care physician for decades. Recently, my elderly mom moved out from the south. The doctors there are doing a great job at making her feel comfortable and meeting her medical needs. I highly recommend this medical office. read more

Dr Burrows is a highly perverted and inappropriate man. He told me to drop my pants in front of him when I went in for a gynocological complaint. To my knowledge, patients aren't supposed to change with doctors staring at you in the room...male or female. Then his staff kept my Drivers license and said they lost it. I went back to reclaim it the next day and they told me to reissue a new one. Then, on top of the humiliation that I endured at his office, he actually wrote me a letter telling me that I wasn't welcome at his office anymore for being...get this..."inappropriate" but he didn't say what for. This is why I decided to come forward to write the review because he apparently has sex with his clients and when they refuse, keeps their IDs and issues them letters about it. He is a gross old man. read more

Came here a few times, never on time. Always had to wait extra 30 mins. Staff and Dr. burrow are nice. But really gotta work on efficiency. I understand here and there things get delayed but every time I come here never been on time. Dr. Burrow seems to be always "running behind". Please value my time as I value yours Dr. read more

I've been a patient of Dr. Burrows for over 20 years. His staff is friendly thoughtful and thorough. His patient and focused work with each visit is appreciated. I work with my hands and other than yearly physicals, it's injuries to my hands where I need his expertise and guidance. This last week was one of those occasions and he fit me in to his full schedule and stitched me up. Thanks again. read more

Review for Dr. Burrows and his staff EXCEPT Mary: Received a call and was able to see Dr Burrows for the next day. My son enjoys seeing Dr. Burrows, Felicia, Jamie, and Amber. All of them are always friendly and very caring. read more

What a great Doctor and fantastic staff! An all around great office! They have a new location at 1385 S. Grand Ave, just south of the freeway. This Doctor knows his stuff, he's caring, and treats you with great respect, much like a friend who really is concerned and wants to help. For months I had pain in my back, 4 other doctors put me through the ringer of tests, but never took care of the pain, just opted for a ton of expensive tests. Out of frustration and pain, I wanted a better doctor. Luckily, I found Dr. Burrows who thoroughly checked me out, found the pain, and within a few hours, my pain was addressed and on the mend. Why can't all doctors be like this?! Dr. Burrows should really be teaching these younger doctors how it's done! Dr. Burrows staff is equally good, caring, considerate, and really work to get you in to see the doctor. I appreciated their handling when I called in and said I was in pain. Even when I call and I'm not in pain, they are wonderful to talk with. Again, not a typical Dr. office, but one that really knows how to treat people and care for their needs! I especially like the fact that the doctors new office space is next to the urgent care offices for Glendora. read more

They are always so helpful friendly and very trust worthy my little one and I have been here multiple times and wanting to make them a primary highly recommend read more

I have had the opportunity to share patients with Dr Burrows for quite a long time. He is a wonderful and gracious health care provider. A man who has dedicated his life to his profession. . read more

we have decided to follow Dr Oliver Burrows to his new location. The Dr has always given us top notch medical care and even followed up after hours a couple of times. He is a great physician that cares about his patients New staff but everyone seems nice and I'm sure they will get to know all his old patients. if your looking for a great Family Doctor he is your guy. read more

Dr. Burrow and staff seem like they are your family. You feel not rushed. First , Dr. Burrows is the kindest man and really listens to you. He really listens to your needs. He tells it like it is, good or bad, now thats a professional. After he makes you feel like your not a number like most doctor's do. Ask him to tell you a joke. He is a riot. Now his staff is very caring happy and funny. Again ,when it comes to their job they're very professional. My wife and I highly recommend him to anybody that seeks a professional real down to earth doctor. Dean k. read more

Dr Burrows has been my Dr since I moved to Azusa several years ago. He has always been fair and understanding, addressing all my concerns and asking all the right questions. He's a popular guy so be sure to schedule a few days in advanced. read more

Burrows Family Practice - Family Practice Near Me - Glendora, California

Burrows Family Practice is active in the community and in training the next generation of providers! For our students, it is a gift that preceptors like Dr. Burrows to give of time, experience and knowledge with patients that completes their training. read more

My experience with Dr Burrows has been a Five Star. His knowledge, dedication to improve the health and well being of his patients is excellent, and he's friendly. Was originally a patient from the he's previous office and now with this new facility. Would recommend to anyone wanting a great doctor come see Dr Burrows. By the way his staff is equally great. Thank you! read more

I saw a doctor Burrows after leaving the hospital with an autoimmune disorder. I needed to find a doctor close by, as I was very sick. Dr. Burrows did not take my condition seriously, and I believe he did not know how to treat me. Everything was a joke, and he kept calling me dude. My sugar level was 533, and he didn't know what to do. Later that evening another doctor from the office called me, and gave me a referral to an endocrinologist. A week later I decided to give him another chance as I was too weak to travel to Pasadena to see my old doctor . I had a small list with me to ask him some questions, and he told me straight out that he had other patients . I would never go back there again . I highly recommend if you need a doctor do not go there. read more

Dr. Burrows is a good guy but his practice is suffering. I received an initial bill from this practice which included a finance fee. The billing company this practice is using just lost them a whole family of customers. read more

I have been a patient with Doctor Burrows for over 25 years, since he first started with Foothill Family Practice. He's a great GP. He's concerned and he listens. He's helped me many times over the years. I've reccomended him to friends and I reccomend him here if you're looking for a family doctor. read more

I have been seeing Dr. Burrows for about 10 years and have never had any complaints, however the past two years have been horrible. I haven't seen the doctor himself in probably three years it's always the NP that I see. I have made appointments in person and than when I show up a week later they didn't have me in the books. I also had to have some lab work done and it had to be done right away. They sent me to the lab and I got my blood drawn only to find out two weeks later it was the wrong test. They blamed it on the lab, however they should have noticed it was the wrong test when they got the results. They still made me pay for the new test even though they are the ones who messed up. The staff just doesn't seem to have it together. They lose information, don't really look at what it is you need done, and don't listen when you tell them that certain paperwork needs to be filled out a specific way. The only person that helped me was the girl in the picture. If it wasn't for her I would have left this office earlier! She was the only one after going back multiple times that listened to what I needed done and got back to me right away. read more

Burrows Family Practice - Family Practice Near Me - Glendora, California

The best internist I've ever met since I migrated to the U.S. in 1981. He is very compassionate, understanding, and the kindest doctor, especially for someone like me who's in my senior years. He gives me a lot of comforting advices and yet he listens very attentively to my needs and perspective in life. read more

It is so refreshing to finally have found a medical practice that truly cares about their patients. I was referred to this practice by several friends who have been patients of Dr. Borrows for years. I'm so thankful that they referred me to him. Thank you... read more

I love Dr. Burrows and his staff. They are fun, and make you smile when you're feeling sick. Also they are so knowledgeable and diverse in their medical abilities/ treatments. I recommend you listen to them and take their advice. Doc O knows best! :) read more

I have known Dr. Burrows for over decade and he has been in practice for over 30 years in Glendora. He cares about his patients and always returns my calls. Thank you Dr. Burrows and staff! read more

I have been going to Dr Burrows for over 20 years. I have gone to other doctors and groups because of insurance changes throughout the years but we keep coming back when we our insurance allows. He is a knowledgeable, caring doctor that makes time for each patient. His staff is also wonderful! read more

Dr. Burrows has been the sort of Person I imagine our parents or in some cases grandparents had as a Doctor. He is a kind professional with a great bedside manor. I switched to his office after a few bad visits to my previous Physician. He has been honest, polite, prompt and "Brutally" Honest. this is a refreshing change to past experiences with other doctors. read more

Dr. B. has been my doctor ever since I was a child. He's always super nice, and the guy can fix anything! His staff is great, and his wait times are low. Look no further for genuine, sincere care. read more