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    Burrows Family Practice

    4.1 (46 reviews)
    Closed Closed
    Updated 3 months ago

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    Small piece of cotton from a Qtip that was in my ear.
    Jeff S.

    I do indeed like Dr. Burrows, however his name is on the practice and you are only as good as your weakest link. I went in for some weird cracking and fluttering in my ear. One of his PA's checked my ear and said it was a film on my eardrum,not wax but a film. Gave me a really expensive antibiotic ear drop to use for it. Upon using the drops the very first time my ear completely plugged to where I couldn't hear at all out of it. I used the drops for 4 days and not 1 bit of change other than complete silence in it. I quit using it as prescribed and slowly my hearing came back 2 days later, but back to the cracking noises again. I went back in for a follow up, this time with Dr. Burrows. He checked it out and said that I should consult an ENT. So I waited a few weeks to really think about it. During that time I received another bill in the mail from Dr. Burrows for extra charges. On top of my $45 copay they want more than my insurance pays for a standard office visit with a PA. Then a re-evaluation with Dr. Burrows for him to tell me that I should go see an ENT. They put times on my visit and tried to charge for that.... because I waited in your office for you you charge me 30+ minutes to see you for 5 of those minutes. This is all on top of each $45 dollar copay that was paid before each visit. Standard visits, nothing special. So today I go to a new Primary who I'm glad I did. 2 minutes into looking and talking about my ear, he said he saw something floating in my ear. Let's do a flush and see if I can wash it out he says. 1 1/2 syringes later out it came, a small piece of cotton from a Qtip and my ear is back to normal. What a joke Dr. Burrows I liked you in Glendora when it was just your small outfit. You should be ashamed of your staff. Billing department excluded.

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    Review Highlights - Burrows Family Practice

    He is by far the most compassionate, helpful care doctor I've ever had.

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    Alas Medical Clinic

    Alas Medical Clinic

    2.0
    (4 reviews)
    2.4 mi

    If I had to sum up my experience in a few honest words they would include, sweet staff, ill…read moreequipped, and unhelpful. Aside from the staff not being able to help coordinate with my insurance (not entirely their fault), they failed to mention they would not be able to get me a simple tetanus shot as they do not carry on hand before I arrived half a week after making an appointment. When the doctor asks why I came to see him apparently " because I haven't seen a physician in 4 years and I just found out I have to leave the country in two days for a few months and I want to make sure I'm not dying" wasn't a very good excuse as his questions were " do you feel sick anywhere?" ..."no?" ..."Okay thank you for coming in" To convince them to even take simple blood test or anything at all being an incredulous uphill battle In again explaining,"I just want to make sure there is something wrong that's obvious" Not to mention their understanding in how schedules worked as the doctor felt that casually strolling in at 11:25am for a 10:15am appointment was perfectly acceptable. And when they did receive simple test result the day before I left the country their policy of disclosing the information to me is only possible with me coming back to the clinic as they cannot be discussed on the phone. Using the phrase "I understand you are leaving the country sir but if you can't find it in your schedule to come on in we can't tell you". (Not how schedules work) However it was acceptable for their practice to put the phone on hold and ask the doctor standing right beside them if it's okay to tell me anything at all, to where he was Insistent it is not possible to tell me if anything is wrong enough for me to need to come back in. Again, very friendly staff. But will not recommend and will not return.

    The doctor and the staff were amazing. Doctor Alas saved me so much money since I have blue shield…read morePPO. No Co-pay either. They even do blood analysis and urine test here, so you don't have to drive somewhere else like other clinics just to get a blood analysis for your job or school. They were able to see me within 4-5 days. The doctor totally explained everything and was kind enough to go over what shots i needed and etc... I needed to get 4 shots in one day, and this nurse gave it to me like I haven't felt anything. True professionals.

    Burrows Family Practice - familydr - Updated June 2026

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