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    Business As Usual

    3.7 (6 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Business As Usual

    Copymaking services

    Printing

    Scanning

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    Boise Office Equipment

    Boise Office Equipment

    (5 reviews)

    $$$

    BOISE, ID: Unfortunately I can't leave a positive note here; and it's rare that I need to draft a…read moreone star review. (TLDR: BOE overcharged hidden fees for three years, were rude to us, and publicly email-shamed my wife) Boise Office Equipment sold our business a flat-fee contract. The initial sale was very "car salesman-y, back-slappy" and moved fast, but they got the transaction done and we needed the machine we purchased. We complained and asked for a new rep after the first purchase, and they switched us to someone new for ongoing interactions. After two years, we moved out of state and they told us that they couldn't service us direct any more, but that we should call Xerox direct for service. We asked if there was a price difference and were told no. This worked fine for awhile: Xerox serviced us direct and BOE collected our money. Then one day we needed help with a remote software set up, and called BOE for this because Xerox has a hard time with remote service. Diane, the service person at BOE, was rude to us, saying they wouldn't help us because we had been serviced "behind their backs" by Xerox, and suggested we had paid Xerox under the table extra to do so (?). We replied that we would be foolish to pay two companies for one service, and that we were only following BOE instructions. She doubled down, saying "they didn't have record of our unauthorized move" (??). After being a client five years, we were so incredulous that we asked to cancel and speak to a manager; at which point she clumsily backpedaled and attempted a ham-handed apology before handing us off. We inquired about pricing and discovered that (1) they were charging more than we would have paid to Xerox direct and (2) they had raised our prices per click/print in each of the last three years; not such a flat fee after all. They needed our cancel notice in writing; so we emailed the manager to do so. Two lines: please cancel our account, we were disappointed in the service and pricing deception. The response? The manager replied to our cancel notice, to my wife, and copied two more people, to publicly shame her for being abrupt with Diane and state that they didn't tolerate customers who were curt with their service staff (?). Unbelievable.

    Nice friendly professional people who you can trust. Amazing to work with. Will help you on a…read moremoments notice.

    Verizon

    Verizon

    (8 reviews)

    Store hours said open, so my wife and I walked over to the store. Handwritten sign said "closed…read moreuntil 12:30". Cute, small town thing we thought. Then we came back at 12:30 and sign had been changed and now read, "closed until 1:15". Hmm not as cute this time. So we came back at 2:20. Door was locked and sign on door said "closed until 3:15". A woman was inside so I knocked on the door, after 3 times knocking she came over and said we're closed can't you read the sign! Yes, I said, but we've been here 3 times today and you keep changing the sign. I was about to politely ask when she thought she might actually be open we she shrieked, "I was here at 1:15", implying I guess that it was our fault??? Horrible experience. Worst customer service experience I've had anywhere in decades. My family has been a customer of Verizon for over a decade and we've always had pretty good service. If I were Verizon, I would not allow this location, or at least the woman working there today, to represent my brand.

    I stopped in for help with an phone trade. There were 2 people in the store. It was hard to tell…read morewho was working there because she did not greet me or even make eye contact. After 15 mins of me standing there, she said " whatever you need, it's going to be awhile" this guy ( she pointed to a guy sitting on a stool ) has been here working on this problem for 2 days " I said " I just need help with a trade-in" She answered " I don't do those , go to the corporate store or go online yourself" It was a thoroughly unsatisfactorily experience mostly because of the ( lack of) service. One disinterested salesperson doesn't seem adequate when you are dealing with a $1,200+ phone .

    Business As Usual - officeequipment - Updated September 2026

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