The current workers are some of the rudest people I have ever encountered there. The lady that is…read more"in charge" denies toys, clothing, etc. She told me my freshly washed clothes were junk and that she would not except them. I told her they were not dirty and she could smell them if she liked she said "NO"! that is fine but I didn't know that she was the leader in standards, the clothing she was wearing was not that great so I'm not sure why she would act like that, its a donation center. Im just wondering if she just doesn't want to have to sort them, or just do a decent job. The past few years the way it is being ran is a disgrace, I have gone there many times and most of the clothes in the bins were not in as good of condition as the stuff I was donating. Who is she to say what the community wants or needs. To top it all off the pricing is outrageous for donated items. Its sad, I was donating that stuff so others could find clothing and toys at an affordable rate but I GUESS THAT DOESN"T EXIST ANYWHERE IN THIS STATE. For shame on your company and workers. I have been there a few times since she has started and I can only say she has never been kind to me. I think maybe you should find people that want to do the job, are happy to have the job. If you don't like what you do move on. In a state where everything is so expensive they should be ashamed of themselves and the way they treat people. I will tell everyone I know how crappy the service is, how rude they are to people,. It borders on hatefulness the way they act over there. Take a note of how awesome the donation center used to be before covid-I'm not sure what has changed over the years besides the quality of workers that they hire. Maybe that is intentional, I don't know but I do know that business' don't last long, or if they are still around aren't profiting like they used to. Keep that in mind. I will never shop there nor will I ever donate anything there. I will just give it away first, throw it away(good stuff, that's a shame), maybe I will just take it to a competitor just for spite

I have been donating to this store for about 8 years with no problems - last week, and today, March…read more14, I was met by two women who accept the donations at the back entrance to the store building I had brought a number of items last week, including 2 sets of brand new Christmas dishes, 3 small appliances that all worked fine, a large popcorn popping machine that was brand new and a number of clothes - all of these things had been in storage for about a year, but now we had to clear it all out so I was bringing it all to this store - I had not noticed that one of the bags of clothes had a clump of something that looked like cat hair on the top shirt - the older woman looked at that, and rifled through the bag for a second, announced that everything was covered in cat hair, and she didn't want any of it - I apologized, even though I knew everything had been washed and folded before they had been put in the bag and took the bag back home - I got rid of the top shirt with the hair on it, pulled everything back out of the bag, shook them out, folded them again, and put them back into a rainbow colored, large rope tote bag that I was also donating I brought this all back to the transfer station thrift store today, and the second woman who had been there last week rudely said "so, do any of these clothes have cat hair all over them?" - I said no, they didn't, and she still rifled though them, obviously not believing me - I put another small bag of clean clothes on the table, and thanked her - she have me stink eye, never thanked me for anything, and I left Needless to say, I will never be back to this store with donations again - I recommend that anyone reading this save yourself from this bad attitude and take your donations to Salvation Army, Goodwill or any number of homeless shelters in Hilo - do not waste your time giving to this place that clearly does not appreciate what they are getting and do not know how to show gratitude