The current workers are some of the rudest people I have ever encountered there. The lady that is…read more"in charge" denies toys, clothing, etc. She told me my freshly washed clothes were junk and that she would not except them. I told her they were not dirty and she could smell them if she liked she said "NO"! that is fine but I didn't know that she was the leader in standards, the clothing she was wearing was not that great so I'm not sure why she would act like that, its a donation center. Im just wondering if she just doesn't want to have to sort them, or just do a decent job. The past few years the way it is being ran is a disgrace, I have gone there many times and most of the clothes in the bins were not in as good of condition as the stuff I was donating. Who is she to say what the community wants or needs. To top it all off the pricing is outrageous for donated items. Its sad, I was donating that stuff so others could find clothing and toys at an affordable rate but I GUESS THAT DOESN"T EXIST ANYWHERE IN THIS STATE. For shame on your company and workers. I have been there a few times since she has started and I can only say she has never been kind to me. I think maybe you should find people that want to do the job, are happy to have the job. If you don't like what you do move on. In a state where everything is so expensive they should be ashamed of themselves and the way they treat people. I will tell everyone I know how crappy the service is, how rude they are to people,. It borders on hatefulness the way they act over there. Take a note of how awesome the donation center used to be before covid-I'm not sure what has changed over the years besides the quality of workers that they hire. Maybe that is intentional, I don't know but I do know that business' don't last long, or if they are still around aren't profiting like they used to. Keep that in mind. I will never shop there nor will I ever donate anything there. I will just give it away first, throw it away(good stuff, that's a shame), maybe I will just take it to a competitor just for spite

I have been donating to this store for about 8 years with no problems - last week, and today, March…read more14, I was met by two women who accept the donations at the back entrance to the store building I had brought a number of items last week, including 2 sets of brand new Christmas dishes, 3 small appliances that all worked fine, a large popcorn popping machine that was brand new and a number of clothes - all of these things had been in storage for about a year, but now we had to clear it all out so I was bringing it all to this store - I had not noticed that one of the bags of clothes had a clump of something that looked like cat hair on the top shirt - the older woman looked at that, and rifled through the bag for a second, announced that everything was covered in cat hair, and she didn't want any of it - I apologized, even though I knew everything had been washed and folded before they had been put in the bag and took the bag back home - I got rid of the top shirt with the hair on it, pulled everything back out of the bag, shook them out, folded them again, and put them back into a rainbow colored, large rope tote bag that I was also donating I brought this all back to the transfer station thrift store today, and the second woman who had been there last week rudely said "so, do any of these clothes have cat hair all over them?" - I said no, they didn't, and she still rifled though them, obviously not believing me - I put another small bag of clean clothes on the table, and thanked her - she have me stink eye, never thanked me for anything, and I left Needless to say, I will never be back to this store with donations again - I recommend that anyone reading this save yourself from this bad attitude and take your donations to Salvation Army, Goodwill or any number of homeless shelters in Hilo - do not waste your time giving to this place that clearly does not appreciate what they are getting and do not know how to show gratitude

I was looking for a place to dry clean my blazer and a friend recommended me this place…read more It's located in the area where Tyke's Laundromat is and behind the food areas. Ample parking that won't ever be a problem. The process was really easy! I went in, told the guy my name and phone number, and handed him my blazer. He gave me a receipt with a barcode to bring back when my pick up was ready. He said it would be ready in a few days. But surprisingly, they got to my blazer quickly! I received a text the following day, indicating my order was ready! Quick and efficient! The price isn't too bad either.

It was a very good place to have your clothes cleaned then Covid hit and eventually new owners who…read morehave terrible people working for them. Prices went up of course. Strange hours. May have changed now. Owner from a fucking third mentality. Not good business sense, model. No personality at the counter! Terrible!

Affordable. Super friendly and helpful. A handful of options. Makes storage renting easy, fast…read moreservice

Wow, went in last wed to inquire on renting a truck. Made a reservation with my credit card for…read moresaturday and return wed. Went to pick up today and they told me bring it back monday! 3 days early?! Cuz they rented to someone else! And rushed in sat am cuz they failed to tell us they CLOSE 11:30 AM SAT/SUNDAys wtf attitude sucked! Screwed us over and could care less! I would put a zero if i could!

They delivered our goods from the furniture shop and took our old ones away on the same day…read moreCaleb kept me abreast of his delivery schedule. Great customer service. Will use them again if needed in the future,

They had a bumpy start with several of their guys being no-shows but quick thinking by the one guy…read morewho showed and the owner, found a crew, saved the day and the move! They did a great job, nothing broken and they showed up on time and got it all done when they said they would at a fair price also! I could not really ask for more (except for the one off snafu on crew (move was the day after Cinqo de Maio). Would definitely use them again!

Scratched my family heirloom desk pretty deeply its not fixable and nonreplaceable, 120hrly with a…read more3hr minimum?

Come early or expect to wait on the weekends. There are separate area for metal recycling and…read morehousehold garbage disposal. Ope

A++++ service! From the planning stages, coordinating with Robert to the actual move of our…read morehousehold items from shipping container to storage was excellent! They took care of everything, leaving us with less stress of moving from the mainland to HI. Robert and Lisa were easy to work with, very responsive and professional. Their rates were very reasonable and the movers moved fast! I definitely recommend them and will use them in the future. Thanks Town & Country Moving & Storage!

We used Town and Country for our container pull from Hilo Port to Keaau. Container pull was…read morecontracted by Conen. The Conen driver was very courteous and helpful when dropping the container. He arrived promptly. TC movers were Jacob, Beano, and Delson. Courteous and professional movers who got things done fast. They had a ramp for the container and dollies. Lisa and Robert handled the behind the scenes. Everything for our experience was smooth as can be and kind on the pockets given the Corona virus situation. Glad they were around. We would recommend them and hope they bring you the same positive experience. Aloha.

Inconsistent service and a supremely disappointing rat problem…read more Service is hit or miss. What we've experienced is the gal behind the counter is not very helpful, and at times rude. Conversely, the gentleman who works here is awesome! He's one of the few reasons why we have not ditched this place entirely. I always forget his name after asking, but he is always very helpful. We've been storing our items for a short time here. When putting back our christmas items at the beginning of 2015, we returned to a foul smelling storage facility, and unit. Rats had taken up residence, eaten parts of the legs of our dining room chairs, pooped & weed in most of the unit, and made nests out of our bed linens. 8 months later, we're still, slowly, trying to clean up. After returning home from the first time I attempted to clean up, I got sick. Stomach issues, respiratory issues, etc. Now, each time I go in I have to wear gloves and a mask while I sift through what is salvageable and what isn't. When we notified the gal behind the counter she said, "Yeah, we know. That's why there's bait boxes throughout the buildings." When I mentioned the rat problem ruined a bunch of our items she said, "Well, there's nothing we can do about that." No offer of apology, nothing. Truly disappointing, especially after paying $100+ every month for the 10x10 space. The vibe I got; as long as we kept paying the storage fees, everything was fine. On top of that, they recently raised their rates. We've also noticed another infestation; some dodgy folks are "living" out if their storage units. Unmade beds, clothes, groceries, and rubbish. I get that times are tough and people have to do what they have to do. It's just made me feel unsafe. P.S. The unsafe factor for me was upped a notch when I was recently contacted, while at work, after having posted my initial review. I was asked about writing the review, and why did I not speak to her, etc. Unfortunately this gal's tone was very accusatory, coarse, and invasive. Which made the call very unproductive and very off-putting. I thought it very unprofessional for this gal to search her company's database for my name and phone number, then call me to complain about my complaint. Unsure if remorse or damage control has set in; we recently discovered a $5 credit to our bill this month. Luckily we're short-timers, and will be moving soon, and personally will no longer need their services. I would strongly advise you to inspect and re-inspect the building, and where your potential unit will be, before storing your items here. I would also re-evaluate how much personal information you give this company. I've felt neither safe nor clean when here.

Malia and her staff are always helpful. I have been a customer for years and have had very minimum…read moreto zilch issues, all of which were addressed immediately. I have recommended Hilo Power Self Storage to anyone that ask. Mahalo for your top notch service. Cheryl