Not recommended if you're looking for an accommodating provider with honest billing practices. We…read morereceived a bill with no explanation, which turned out to be a hefty no-show fee. The office refused to waive it and did not provide documentation showing we had agreed to the policy. This lack of transparency and bad customer service cost them our business and our extended family's.

We love our pediatrician(s) here! They take time to listen and I never feel rushed. We see Dr…read moreGroebs primarily and Dr Giannini as secondary. The evening hours options are a fabulous option and their response times when I have called after hours have never made me feel bad or stupid for calling. All these things matter to me as a parent!

Emily Daines is by far the best pediatrician we have seen! She is so thoughtful and listens to any…read moreand all concerns. Could not recommend her more!

We've moved around a lot (7 states, many different cities) and I've been to several pediatricians…read moreoffices in that time and hardly ever the same one twice. But this place is abnormally good. The vibe is happy, the staff seem happy and seem to enjoy what they do. It's very clean and organized. The dr is friendly, happy, and informative. I feel like people don't leave reviews for their drs on yelp ever, and it makes looking for a trusted dr hard. Especially drs who take care of something as important as our children. But I'm super happy with my experiences here so far, and definitely recommend it!

I had to finally find a new PCP for my aging mother. We were with WFM for a few years. Through 2…read moreexchanges of ownership or management. We mostly saw APRN Lindsey Martinez who is kind and seemed to be a good listener, but after a nurse in training who was shadowing Miss Martinez said something about moms prescription being too large of a dose, APRN Martinez had to stop, go over moms medication notes and indeed admitted "oh yes, that is a mistake" then adjusted the prescription. It was not very reassuring and to be honest I am thankful for that shadowing nurse. Whoever she was she was a godsend because after that visit I began taking notes of our interactions. Researching mom's meds, so I could be informed. On one visit I questioned why mom was on Metformin and Metoprolol when she only has high blood pressure not high blood sugar and if we could eventually wean mom off of all 4 of them when she gets her blood pressure under control. I was told some BS about mom needing to be on all of them. I can call it BS because the new doctor I found closer to our new home questioned why mom was on those exact blood sugar medications and said he would like to take her off them on our first visit with him. He kept her on the two blood pressure meds and I am tracking her progress for our next visit. There was also a lot of confusion with scheduling. When mom had been in last and what she had been in for. I had to tell them what she had done on the last visit from my notes. They would give my mom cortisone shots for her bad knee whenever mom would ask for it. Mind you mom has early signs of short term memory loss, so she wouldn't remember when her last visit was. Only that her knee was in pain and that the shot helped. Once they gave her 2 injections in one month. That was the last straw because from what I researched you should not have another cortisone shot for at least 3 months from your last cortisone injection. It can cause more damage than good. Our new doctor confirmed that those injections should only be given 3 times a year. 4 at the most. Do your due diligence and find someone you connect with and listens to you. You have to advocate for yourself and your loved one's. I'm glad I finally found a doctor I believe genuinely cares about helping people and listens to their needs.

I'm unimpressed with this office. Theyre unfriendly, won't be put out for anything. getting script…read morerefills always requires another appointment. The providers give the vibe annoyed if you take some time to ask extra questions. Giving the impression they've got to get to the next patient. Not a five star rating for a pediatric practice especially.

At intermountain family clinic in Bountiful it's not about the patient!! long story short they…read morecancelled my original appointment because the Dr was Out. I told them I couldn't wait anymore so they got me a 720am. I called before 7am letting them know I was a bit behind. Switch Board operator told me I had 10-15 min of grace time. When I got there though I was told I couldn't be seen. " I watched you walk in. and I looked at the clock and you are one minute passed 10min." the receptionist told me. " I'll call back and ask if they will see you still." And then..." sorry you are too late to be seen today." Are you kidding me!!?!? no one in the whole clinic, it's 7:20 am and you won't see me for being a min late. Intermountain health doesn't care about their patients. And a "Sorry" with a nasty smirk on your face is the nail for me. Don't waste your time.

I've used the Bountiful Instacare over a couple of decades for those medical situations that either…read moredon't require a specialist or those that would require an actual surgery or life saving treatment. Things like a puncture wound, an infection, a respiratory condition, material in the eye; or even a Covid test. For those things the cost for treatment is much less than the emergency room and they aren't putting your life in jeopardy by taking a bit time time to deal with. You can typically expect a wait in the lobby after checking in with the friendly staff. After your expected wait, you'll be called into the patient treatment area by a nurse. Most of those I've met are quite friendly and caring. They'll take some vitals, ask you a few questions about your medical history and in my case, yesterda, was quite empathetic about my condition. Once they leave your patient room, the wait begins. Yesterday, it took about 1/2 hour for a light tap on the door after which a youngish ginger doctor appeared in my room. He then asked me to explain what was going on and after I described how sick I felt, and how long it had lasted, he basically just dismissed me and said I was on top of the sickness and it would be better over the next five days. He did a quick breathing check and looked down my throat. After his expressing his diagnosis of an upper respiratory virus, he suggested getting over the counter meds and left through the sliding door, basically just writing me off after a 2 minute checkup, if it even lasted that long. His demeanor was dismissive and arrogant. It seems that Instacare gets second tier doctors to work there as many or their doctors just seem to be miserable people with poor people skills. I really wish IMC would provide an out the door survey to pinpoint these bad actors in their staff. As for me, I was left dissatisfied by my appointment and felt it could have been handled more professionally. I suppose I'll continue to use this facility out of necessity but only when I really feel I have to as my experiences at Instacare have in general been sub-par in their overall quality.

Always get a room quickly and am seen promptly. We never feel rushed and always feel heard. My…read morechildren love this office over the last place we used to go

I received a bill in January 2019 stating that I owe $1,278 from services rendered in July of 2017…read more I paid the bill immediately and have been attempting to work with the billing department and insurance company since. The original answer I got from the "Manager," KD, is that my insurance terminated prior to the service date. I contact my insurance provider and receive notice that the billing department did not submit the claim in time. I call KD back and she states that they didn't receive the correct insurance information prior to November 2018. Regardless, my address and phone number were the same in 2017 as it was at every appointment from July 2017 until now. She then proceeds to tell me that she isn't required to bill my insurance, that it is done as a courtesy to the doctor's clients. I asked to speak to her boss, after all she isn't the chief of the company, and I have a voicemail from her stating (verbatim), ".... they said it's not worth their time to give you a call. I am the office manager and I speak for them." Unfortunately, after almost 15 years of service with Dr. Sandra Phillips, I will be finding a new pediatrician for my children.

My husband and I were reminiscing about our doctors over the years - Dr. Gardiner was our…read morepediatrician MANY years ago! Those children are now 43, 39 and 34! I remember him being so kind and we trusted him implicitly. When we had to move it was really hard to leave him behind.

Another excellent pediatrician, muy bueno el doctor! Dr. Gardiner, was a resident on call at PCMC…read more24 hrs. w/no sleep when we arrived w/a burning hot to the touch (105*F) 12 mo. old. We were seen immediately. He ordered necessary tests (blood, spinal taps) and began initial antibiotic which my baby regurgitated all over the ER floor. Tried another antibiotic and waited at home for blood culture results (3 days). Inital results came in, tried a new antibiotic. PCMC MD's called every few hours to check infant condition. It was a life threatning blood infection (bactremia) rarely seen in normal healthy infants. After the critical stage, Dr. Gardiner referred us to our 1st pediatrician. (single parents whose spouses ignore court ordered child support and medical insurance are heavily discriminated against in SLC). We never had another emergency room visit again as our pediatricians office always had an MD available to respond in an appropriate timely manner. Thank you Dr. Gardiner!

We first moved to SLC the month after my kids got diagnosed with Aspergers. I was nervous about…read morefinding a new doctor to help me through my new understanding of what that meant. We only were supposed to live in SLC for a year but it's now been 5. Finding such a wonderful doctor was a huge part of the decision to stay here. Dr. samson fang has moved locations and we followed her because she's so great. She remembers me and my kids when I come in. When I don't come in with all 5 she always asks about the other's and how they are doing. The kids trust her and she genuinely cares. she listens to my over googled opinion and questions and I never feel rushed. She is a gem and I am thrilled she's our doctor.