I brought my vehicle to Butler Body Shop after a non-fault accident because I heard they were decent to work with. That was not my experience at all. If you value your time, money, and vehicle, do not use this shop without getting absolutely everything in writing first. Here is what happened: Inflating the Estimate After Starting Work: They were instructed to estimate the accident damage. Once insurance approved the initial breakdown and gave the green light to proceed, the shop started working. It was only during this process that they began adding ridiculous, unrelated "damage"--tiny scratches and minor dents that had absolutely nothing to do with the accident and weren't even near the actual impact area. They claimed this was necessary for painting, but it was a complete cash grab. They artificially inflated the estimate so high to benefit themselves that my insurance company ultimately decided to total the vehicle. Hidden Storage Fees: While insurance was figuring out the new totaled payoff figure based on the shop's bloated estimate, storage fees were naturally racking up. Because I bought the vehicle back, insurance would not cover the accumulated storage or the teardown labor, leaving me stuck with the bill. Had the shop communicated any of these mounting fees to me, I would have pulled my car off their lot immediately and realized what they were doing much sooner. Completely Stripped and Demanded a Ransom: Because there was zero mechanical damage and the actual structural damage was incredibly minimal, I opted to buy my vehicle back. When I went to retrieve it, I discovered they had completely stripped the exterior of my car--doors, windows, and exterior panels were all taken apart under the guise of painting. They then had the audacity to quote me an astronomical amount (more than it cost to buy the car back) just to put it back together the way it was when I dropped it off. Zero Professionalism: Since I am mechanically inclined, there was no way I was paying their ridiculous fee just for reassembly. Because I refused, they handed my car back to me completely gutted, throwing absolutely all of the panels, parts, and pieces into the back of the vehicle in a total disaster of a pile. I am currently trying to piece my own car back together, praying that every single screw and clip is even in there. This shop does not operate with honesty or a consumer-first mindset; they are purely looking to maximize their dollar. They went completely above and beyond to pad the bill, and none of this excessive quoting, storage, or teardown was ever properly communicated to me. Take this as a warning: Do not let them touch your vehicle unless you have a finalized, completed quote in writing, and do not leave your vehicle on their lot. They will take absolute advantage of the situation. read more

If I could give this place a zero star review I would. They had my husbands truck for a week due to a tree branch falling on it. They quoted the insurance company $31,000 to fix a 2016 F150. So of course our insurance company totaled the vehicle. That is not even the worse part. The worst part is they charged us $4,800 for "storage" and washing the car, oh and the estimate. They never disclosed that information before we dropped off the truck so we were completely blindsided by that amount. In my opinion they completely shafted us and now we essentially are out $4800. Please do not give them your business, they are more interested in getting every single penny they can get and do not care about customer service. If they did they would have rectified the situation and given us a heads up about the storage fees. read more