Bought a pair of boots and got 2 left foot boots. as annoying as that already is, I had to call…read more8-10 times before anybody even answered to see if they had the other boot just to be on hold for 15 minutes and basically got told "get fkd" since "nobodies working in apparel we can't do anything for you" (words from the manager) to just come return them which is just annoying, like do your job that's what your paid to do.

Love the store, BUT The Stihl section of the store is mismanaged, do not let them order parts for…read moreyou, it just takes too long! I have been waiting 4 weeks now, C'mon!

These guys really know their stuff! The price I paid was less than what I thought it would be, and…read morethe staff is always friendly. Yes, they are open on Saturday, too !!

Get ready to be lied to and taken for a ride by Randy in the sales department/whole store..... I…read moreplaced and order for a piece of equipment on 7/8/2019 by Randy, he took my credit card info over the phone and told me that it would be at store for pick up by 7/11/2019 or 7/12/2019 and said would call me when in, well on 7/12/2019 I called Ritenour Equipment to speak with Randy to inquire about if my equipment came in, I got shuffled around on the phone for 10 minutes to finally be told that Randy is unavailable and nobody knows anything about my order except Randy, so I was told he will have to call me back, ohhh boy. Randy calls me back about 20 to 30 minutes later to tell me that my order went to another store 85 miles away from me, when it was supposed to be at there store that is only 32 miles away from me, Randy told me sorry, but then he told me either I can go and pick up my equipment there at 85 miles away from me, or I can wait over the weekend and he will personally go and pick it up from the other store and have it in there store Monday morning on 7/15/2019 for me to pick up, I figured ill let Randy go and pick up my equipment over the weekend and pick it up Monday morning on the 7/15/2019, it shouldn't be my responsibility to drive further/spend more gas for there screw up. well now its 7/15/2019 I called Ritenour Equipment to make arrangements to pick up my equipment, well guess what Randy is not available again to take my call, and I get shuffled around on the phone again and was told Randy will have to call me back, really, but this time Randy calls me back in about 10 minutes having a smug laugh to his voice and tells me that my equipment is still at the other store and he was too busy to go pick it up, I then told Randy to cancel my order and I want a full refund to my credit card, then Randy started to have an attitude with me over the phone saying (THAT EQUIPMENT WAS SPECIAL ORDERED FOR YOU) I just said I want a refund and I left it at that...... but wait Randy calls me saying he's having one of his guys going to go and pick it up from the other store now, really, that was supposed to have been done over the weekend, nope I just want my refund, then he calls me again to tell me he will have it shipped to my address, nope refund me, you know the moral to this is (fool me once shame on you, fool me twice shame on me) and now im fighting Ritenour Equipment to get my money back, don't order anything let alone buy anything through this business update: as of 7/17/2019 Randy keeps calling me, basically harassing me now, he called on 7/16/2019 and today 7/17/2019 wanting my full address to ship the equipment to me when I already told him on 7/15/2019 in my previous statement do to there 2xs screw up, to cancel my order and wanted a full refund, he said alright and he will do up the paper work, i can see now that Ritenour Equipment/Randy wants me to pay not only for the equipment but also for there screw up

Very helpful and knowledgeable with machinery repairs and parts. My repairs were done in a timely…read moremanner and cost efficient. Would recommend to everyone

Likely one of the most difficult business owners I have ever encountered. Ron / Hart Machinery was…read morethe winning bidder on an equipment auction site. When they won the item, they refused to pay. When I filed a complaint with the auction site, Ron contacted me and offered to take it off my hands for less than half their winning bid. When I agreed to absorbing the loss, they again refused saying I would have to take them to court. I realize there are a lot of favorable reviews listed, and he will brag there's nothing I can do. While he's probably right, I warn others what occurred and hope its helpful. I tried to work with this business for over a month before finally submitting this review

I was in the store on 3/10/2026 and I witnessed the manager Kim yelling at an associate on the…read moresales floor. I was in retail for almost 20 years....and I have never seen disrespect like that to an employee. I'm not sure if this is what customer service means to Rural King..but I can't fathom her being able to keep any employees if all she does is disrespect them. Especially on the sales floor. And he looked like a teenager. A literal child still...if this was my child he would never return to that job. Do better, Kim. A job should be a safe place...not someplace that causes you anxiety. The sales associate was amazing though. He helped me before all of this happened. However, I left without purchasing anything as I refuse to support this kind of behavior.

Complete lack of customer service. Kim the manager started screaming at me that she doesn't have…read moreanything to do with tractors and then put me on terminal hold. They've now had my less than a year old tractor for 3 weeks to replace a broken tie rod end.

I bought a cheap chainsaw from them a few weeks ago. The way…read morethey treated me, you would have thought I was dropping $5000 on equipment. They set up my saw, checked it out, and even filled the gas and oil for me. Also gave some good tips on running the saw. I highly recommend these guys!

Their services are the best comparing with the cities we lived in before. thank you! i dropped my…read morebroken lawn in last Thursday. it took them a day to fix since they knew that I needed it to finish the last cuts before the winter. They helped me load and unload from my little Honda. I am really grateful!

We needed a new push mower my husband wanted a cub cadet drove 45 min at first we felt with a…read moresalesman Sean who wasn't willing to pull the box out told us to come back in a week. Asked to see a manager Matt omg was awesome he had the mower pulled down and assembled for us in a matter of minutes. He was great made the experience so much better ! He made sure we were happy explained the warranty and how they put us in the computer if we need anything . I am disgusted with customer service anymore no one cares we weren't buying a 16000 dollar riding mower but 700 is a lot for a push mower thank you Matt! You put my faith that there are a few people that still care.

Very poor Service. I have my 1850 in for repairs since March 27th. They said they would call me…read morefor updates. They never did call. I stopped in for the last three weeks for progress and all I got was excuse of parts ordered. I check another dealer and they had all the parts in stock or 5-10-day delivery. Will not buy another tractor or other equipment their again.