Don't even deserve 1 star!!!! These people are unbelievable! Complete crooks in my opinion. Had to call 5 days after our lawn tractor scheduled appointment because no one ever called to tell us what was going on with it. Even then I got the run around. Was finally told the engine was blown but I don't really believe that's the case. Told them to just keep it and they were going to "dispose" of it. Even though they're keeping my 10 year old John Deere and I'm sure using all the parts from it, they had the nerve to bill me. Don't deal with people like this......you'll be sorry! read more

First of all our large Kubota would not start. They charged us $250 for someone to come and look at it who told us they would get it running. Not only did he not get it running, but he broke the shut off valve. Then they sent us a bill for an additional $250! Secondly, when we called to order a belt for our lawn tractor it took two sales people and a supervisor to finally determine they were not sure what belt we even needed. We were able to find one online in five minutes ordered that one and canceled the one they had ordered. They called the other day and said the belt was in. We told them we canceled the order and the gentleman got extremely rude and nasty. This is unacceptable. Customer service is nonexistent as is the knowledge of the products they represent. read more

I wish I could give less than one star! In the middle of snow blowing my long driveway when we got dumped a foot of snow this year , my Cub Cadet snowblower began to bog down when trying to throw the snow . After inspecting and eliminating obvious reasons, I realized I needed professional help . Wanting to shop locally I reached out to M&R equipment for a pickup . After the scheduled pick up they indicated the diagnostic wouldn't happen until another 2 weeks . I heard nothing. After reaching out to them, they gave me some BS about the spark plug wire . My 20-year-old Cub Cadet fired up every single time after two simple pulls . That was their focal point! I did need two new tires , not wheels, just the tires were installed and that supposed spark plug wire issue , which was not replaced and slapped me with a $400 bill . At this point spring was here . That's how long it took for me to get it back! Eye express that there was no way for me to test if the problem was actually fixed . She strongly expressed that it was. It was having poor contact with a spark plug . I stated that would not cause it to bog down and try to stall when trying to throw snow and that I feared when we have snow again it would do the same thing . She said that it's been fixed it will be fine . So I continued by saying, so if it's still doing the same thing when I go to throw snow again you all will fix it because you've provided no warranty on the repair and had no way to test it as well . She said yes if it's still is doing the same thing, that they will take care of the problem . Prior to them working on my snowblower I had referred my dear friend Jody L....SEE THAT REVIEW read more

We needed a new push mower my husband wanted a cub cadet drove 45 min at first we felt with a salesman Sean who wasn't willing to pull the box out told us to come back in a week. Asked to see a manager Matt omg was awesome he had the mower pulled down and assembled for us in a matter of minutes. He was great made the experience so much better ! He made sure we were happy explained the warranty and how they put us in the computer if we need anything . I am disgusted with customer service anymore no one cares we weren't buying a 16000 dollar riding mower but 700 is a lot for a push mower thank you Matt! You put my faith that there are a few people that still care. read more

Very poor Service. I have my 1850 in for repairs since March 27th. They said they would call me for updates. They never did call. I stopped in for the last three weeks for progress and all I got was excuse of parts ordered. I check another dealer and they had all the parts in stock or 5-10-day delivery. Will not buy another tractor or other equipment their again. read more

Sean and the entire staff at M & R were very helpful and courteous during the entire buying process. I was able to handle most of the transaction over the phone. Just don't make the mistake of walking in with a smoothie because everyone will ask you where theirs is at... Five 's. Thank you M & R. read more

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They picked up my Cub Cadet lawn tractor on June 1st. Said that it would take 10 days. Called 10 days later and they said that they had to order parts. And now my tractor would be scheduled for work around June 27th. Called on the 27th and was told that it was done but manager had to sign off on it and he was in a meeting. Call two more times (a couple of days apart) and was told that it was done and they were waiting for the manager to sign off after he got out of the meeting. Finally they called me on July 2nd and said that it was done but would not be able to deliver for a couple of weeks. I rented a trailer and picked it up. Never again !!!! read more

They are the biggest crooks. Had a tractor worked on .... 4 months later the wouldn't stand by there work quoted me another 1400.00 dollars to fix it. Took it to another Kubota dealer an hour away from my house ... got it fixed for 320.00 read more

How do I give less than one star? In early August our Kubota tractor had a leak in the hydraulic cylinder. M&R picked it up to repair it. We had to continually call for updates when the repair stretched into months. We were initially told that it would be fixed in a week or so. It is now late November and we still don't have a tractor. My husband has called so many times to get updates and most of the time no one knows what's going on. A couple weeks ago they tried to bring it back to us only for the driver to discover there was a different leak and took it back to the shop. No one at the shop even knew the tractor was here and then taken away again by the driver. This is now several "new" leaks since we had it in for the original leak. They keep saying one has nothing to do with the other. We are several hundred dollars in for each of these leaks that they insist aren't there fault. I still have no idea when we will get our tractor back. This is absolutely crazy! Save your money and go somewhere else. I feel like they're keeping our tractor and just running up a bill. Never again! read more

Needed hydraulic cylinder repaired on Kubota tractor (slight leak). Removed cylinder, and dropped off to service department to repair seal. I called to check status and the seal repair kit was not ordered. I called again to check status, and was told they started to repair, and were unable to replace seals. The customer service and follow-up from service department was poor. The end result was worse. I waited weeks for M&R to attempt repair only to have a hydraulic cylinder that leaks worse! Very disappointed in M&R. read more

Took my mower in to get warranty work done Mower only had 5 hours on it. I had my mower held hostage until I payed 400.00. Will never return. Cheaper to go anywhere else if the warranty is not used read more

Went in to check out a used tractor 2 months ago and ended up with a lower payment and brand new BX2380 that I've got 30 hours on now. My salesman Nick was fantastic he showed me everything I needed to know about the tractor and how to take off attachments and reattach them as this is my first tractor. I already know that once I'm ready I will definitely be coming back here to upgrade my tractor. Thanks again! read more

Took my tractor in for warranty work and ended up getting hit with a $400 bill for work that should have been covered under the warranty or at the least I should have been notified before the work was done. No idea and was not told the work was going to cost me. I was able to get the bill knocked down slightly just to get my tractor from being held captive. They have lost all my business and possibly my 20k + social media followers in the area. Only thing that would get me to remove any bad reviews is a full refund but they still lost my business. read more

I purchased my Kubota zero turn brand new and had a great experience in the sales dept. I had it in for all of its required hourly maintenance intervals with the service department. Recently my mower with 120 hours started having an engine surging issue, along with a sticking handle. I dropped it off on a Friday and received a call from Melissa on Monday stating I would need a whole new carb and handle/arm attachment which would total close to $900. She stated that the mechanic called the carb "junk." When I asked if I could ask some questions to the service manager, I was told I would receive a call. Crickets. I called on Wednesday and was told I was on his list. Now Friday I called again and was told if you do not receive a call by 3pm to call back. Well it's 3pm and when I called back the woman on the phone was still unaware of what was going on. Extremely disappointing that I can't even get a call back in under a week for an issue with my mower, not to mention them claiming I will need a new carb on an engine with 120 hours on it. I would expect this on a cheap Home Depot mower, but not a $7000 Kubota mower with an upgraded Kohler engine. I will be taking my business elsewhere from now on. read more

Sean was so helpful in answering my questions and helping me select the right mower. I'd contacted them for a part for my Kubota. The part came quickly & the service team offered some suggestions for when I did the repair. Good experience. read more

Jason Zach at M&R gave me the best customer service experience I have had. My company had an breakdown of one of our fleet vehicles that had to be back up and running, I call M&R on a Longshot, Jason found the part, ordered it, and had it to me in in less than 12 hours. Nobody else could find this part. I would give them more than 5 stars if I could. Thank you guys so much. read more