I also ordered from the butterfly lady in may 2013 and paid via PayPal. I never received anything nor received any replies from my inquiries. The money I spent is not probably going to be recovered, but I hope to keep someone else from making the same mistake. This is their website: .http://butterfly-fun.com/butterfly-contact.htm. Melanie.... P.s. if you are the butterfly lady and reading this I'm happy to remove if you refund money or make good on your order. read more

I ordered the "free" caterpillars on 4/15. On 4/25 they took the funds out of my paypal account stating that they had shipped. My kids and I waited each and every day after that for caterpillars to arrive. I sent several emails and never gt a response. I wish I had seen the reviews before I got my kids hopes up. We can no longer order more caterpillars because it too hot now. I really feel this was a scam! Too good to be true!! read more

Like the others posting here, I am a second grade teacher who fell for this company's ad offering free caterpillars, but for an EXORBITANT shipping and handling fee. I ordered four kits on April 30 with a projected arrival date of May 13-17. When they failed to arrive, I emailed her on May 21--no reply. I then opened a dispute with PayPal and received an email that they'd shipped on May 23. I received them yesterday, on May 28, and one container was completely empty. It was obvious there never had been caterpillars in it--the food disk was intact, completely untouched. I then emailed her again to ask if she'd rather send me another kit or refund the $7,99. Again there was no reply, but I received an email this morning from PayPal informing me that SHE wanted to escalate the dispute into a claim. UNBELIEVABLE. I wish there was some better way of letting more people know about this fraud, especially since it is being perpetrated on school teachers and school children. I will also contact the BBB to file a claim. read more

I am also a teacher and ordered 5 sets of caterpillars. I was disappointed that they arrived on the last day promised and most were dead. Bummer, as my Open House is this week and I was hoping to have them to display... They are free but paid over $30 for shipping. read more

Scam. Never sent butterflies. Never got a response. Now I have to try and get my money back.

Like many of the others, I paid for my butterfly caterpillars through PayPal and I never received them. I sent Suzanne, the butterfly lady, MULTIPLE emails inquiring about them. Finally when it was too late in the season, I asked for a refund because at that point if I got them it would be too cold to release butterflies in my area. Not once did I receive a response. I finally contacted PayPal so they could deal with the issue. At that point I had just passed the 180 day complaint period so they could not do anything either. So, I didn't receive any caterpillars and I am out $15. I will NEVER order from this company again. read more

I ordered monarch eggs which were supposed to be received the following Monday. I waited and finally received the package on Friday with 2 bags, 1 of which was torn open, and no instructions. I tried the email but email not set up. I've tried everything, but no luck. I'm going to try someone else and I would anyone else to do the same. read more

I had a very similar experience to the other reviewer. I am a kindergarten teacher and I ordered the butterfly larva at the end of April. The website said they were to ship the week of May 6th. Here it is, over one month later and I haven't received anything. School is out tomorrow and no one will be here to deliver them to even if they do arrive. Just emailed to try to get a refund. I would recommend paying a little more and going with someone else. My students are super disappointed, too. read more

They also sent me a "legal" letter telling me to take down my better business bureau complaint. They are ridiculous.

Well, unfortunately one by one the caterpillars have all died. They are now a mass of rotting worms on the bottom of the cup. Why is Yelp filtering these negative reviews? Again, I would give it zero stars if I could. read more

DITTO on the previous review. Order placed on May 6 with delivery stated for May 20-24. Waited a week or so and emailed, no response, emailed again few days later, no response, placed a phone call and it went to voice mail so I left a message...no response!! Filed a dispute/refund request with PayPal and while waiting for resolution the order arrived over 3 weeks late and I was out of town so the poor little creatures sat on my porch in the sun and did not survive. Even if they had, since I received the order so late the kids would have missed the 'birth' since I'll be closed and on vacation. Poor, poor customer service and will never order from her again!! Sad as I belong to a daycare provider chat group and several of us did order and all with the same experience. read more

Do not order from the butterfly lady. http://butterfly-fun.com/butterfly-home.htm this site appears to be a scam. I ordered in May. I was charged $10 by PayPal. I have yet to receive my order of "free" caterpillars. I have attempted contact via email and phone (phone numer has since been removed from site). I have not received any response or caterpillars. It has been 10 weeks since I ordered. I have contacted the BBB. You should too if you have been scammed. Yes it's only $10 dollars. But if hundreds of people have been scammed think of all the money this con artist has stolen!! Not alone the children that were excited about receiving butterflies! I should have gone with Insect Lore. More expensive but have received caterpillars in a timely professional manner in the past. Spread the word Butterly Lady is a SCAM!!!! read more

I am a first grade teacher. Every year I order live caterpillars for my classroom. This year I was sent an email to receive "free" caterpillars for the cost of shipping. I ordered over $30 worth of caterpillars. The web site said I could pick my date of arrival so I picked my date range and paid through PayPal. The date I was to receive my caterpillars came and went with no contact from the butterfly-lady. I wrote an email asking when might I receive my order - no reply. I called the phone number - no longer in use. I called PayPal and they had already released the funds. I again emailed and asked for my money back. I thought I was not going to ever receive the caterpillars. So my first graders would not be disappointed, I quickly spent another $30 and order caterpillars through Carolina Biological - wonderful company, got my healthy caterpillars when expected. Then, suddenly, I get an email saying that my first order had shipped. I received caterpillars - mainly dead, many on death's door. IT was a TOTAL waste of $30. Never order from this company - "free" really is too good to be true. read more