This company was assigned to come out an assess my garage door opener and determine repair/replace status the last weed of January by my home warranty company. After a couple of days, someone came out and agreed that it was broken and promptly collected $100 in cash from me. It has been nearly 4 weeks now and the garage is still broken. The contractor failed to submit required information to the warranty company on more than one occasion as requested by the warranty company which the warranty company informed me of. The contractor did not call me as I was told they would on several occasions. I had to call them each time, I communicated with them. The repair man, told me on 3 different occasions that we was coming to my home and never showed up, nor did he call to say he was not coming or communicate in any way. On one occasion (23 FEB 18) I texted him to ask if he was coming as promised and he texted me back and replied that he was on the way to my house. After waiting on him for 3.5 hours I concluded that he was not coming and he did not. I have contacted this business at least 7 times and not one time has anyone ever called me back, texted, emailed me or otherwise. This is absolutely the worst customer service and lack of professionalism that I've ever experienced from a business. The employees seem to have no regard for my time or my concern with my safety and security being that I've been manually opening and closing my garage for almost a month now. In fact someone from this company just left a voicemail on my phone for another customer about a key pad installation. I have called the warranty company approximately 10 times inquiring about this job. Each time they told me that they would send an email to Buy-Rite and that the Company would contact me. As of this moment, no one has contacted me to inform, explain, or discuss anything with me. read more