Empire discriminates against disabled people. I'm a live in care giver who provides daily…read moreassistance to a few developmentally disabled adults. I applied and was transparent about my situation and Empire approved my application. Literally the same day I was supposed to do a final viewing and sign the lease they email me and change their mind. They inform me that my severely disabled residents who can't take care of themselves have to apply, be screened and approved, even though this is federally ILLEGAL. When I inform them that this violates the Fair Housing Act they essentially tell me to get bent and that me taking care of disabled people where they live constitutes me "running a business" out of their home. After that they stopped responding to all of my emails. If you are disabled or require live in services of any kind then avoid this company at all costs. They're perfectly happy to break the law to discriminate against vulnerable people in their community.

As a property owner who takes pride in my property, I can't recommend this company. The tenants…read morehad three dogs, without the required pet deposit and rent, that destroyed my yard and chewed up my irrigation system. They leaned objects on the exterior walls and spray painted on my patio. There is what looks to be black marker writing, and was not done by a child. Some of it is above the doorways and it's mostly X's and arrows. It was covered with a paint that didn't match the existing paint in sheen. The whole house needed to be repainted inside and out. Almost every window covering and the carpet need to be replaced. The grass was about three feet tall. When I would call Empire it would take weeks to get a response. If you just want to pay a third party to handle your money, they'd probably be ok. But they have steered my from ever using ANY property management Co.

Jordan, the accounting assistant, who answers the phones is a fantastic and helpful person. He is…read morevery professional and easy to work with. Christa, who showed me the rental is a wonderful person. She is very honest and answered all my questions. I wish everyone who I dealt with was as good as her!

take pictures of everything! When you move in they know the state of the home and previous damages…read moreand not even repair them. then charge you for these things and not fix it for the next renters and charge them as well. They are slumlords taking advantage of people. Makes me absolutely sick.

I will never rent from Emerald PM again after living in an apartment they managed for 4+ years…read more Though there are certainly some kind and helpful folks there, the company overall is bad to rent through. We had many issues with them. TLDR: Emerald allowed the building to be unsafe, dirty, and largely unmaintained, and communicated poorly with tenants. BREAK-INS: During the last year I lived there, homeless people were breaking in every day to loiter and sleep in the common areas as well as store belongings. They also did so outside the building, where they would burn campfires very close to the structure itself. This went on for months and was never addressed by management until shortly before we moved, where they promised to hire on-site security -- a promise that clearly has still not been fulfilled as I pass the building regularly, and still see encampments every time. RECURRENT FLOODING NOT FIXED: Our upstairs neighbor's pipes flooded dirty water into our apartment at least 4 (!!) times while we lived there. We were told the first time it happened that it had been happening off and on for years. This issue was never looked into or resolved beyond plumbers fixing the immediate leak. The amount of structural damage and mold that has to have been caused by this is unpleasant to think about. SKETCHY TENANTS: They did nothing about tenants engaged in dangerous illegal activity. The first year we lived there, we had drug-using neighbors who purposely left security doors open, brought in dangerous people seeking money from them, and went on to steal multiple packages and even a decoration off my front door. Later we had a man who was clearly dealing drugs, letting in sketchy people, and there were multiple times we had to call CAHOOTS due to unwell drug users in or in front of the building. BROKEN DOORS: The keyed front door and passcode-locked doors, which presumably were often allowed to sit broken for long periods. MAINTENANCE REQUESTS IGNORED: Our move-in list of requested maintenance was ignored. Almost all maintenance requests were ignored for the last half of our tenancy -- they would often be set to "technician assigned" and we would never hear back from anyone. Particularly egregious when it came to the building's roach problem. MISC COMPLAINTS: - After I informed the property manager a neighbor had been stealing from us, he told me I should just feel lucky I don't live in Portland. Absolutely insane customer service. - Common areas and parking lot were not cleaned or maintained once after our first year. Always dirty. I was embrassed to have anyone over. - No on-site manager or any kind of check-ins with management on-site, ever, except to show off when selling the building. - Rent was priced outrageously for where it was and how unsecured and poorly maintained it was.

I would not recommend a property management company, to property owners or potential renters, that…read morecannot do the most basic functions of its job which is to answer questions of potential renters. I would also not recommend a property management company that does not know the most basic information about the properties that it is renting. I emailed Emerald Property Management three times with no response. I emailed a fourth time and informed them that I was a disabled Afghanistan veteran. At which point I received a reply with the excuse that the point person for email inquiries had been on vacation. So again, if you are a property owner, you can be rest assured that your property will sit on the market while Emerald Property Management takes vacations and ignores questions from potential renters. If you are a renter or potential renter, you can be rest assured that Emerald Property Management cannot do the most basic functions of its job, which is to answer questions of potential renters so as to rent out the property they are managing. Sounds like there isn't much property management going on at Emerald Property Management: they don't know the most basic info about the properties they are renting, they do not update the properties when they raise prices, and they cannot respond to basic questions from potential renters because they are too busy taking vacations.

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

R & R properties has been such a pleasure to rent from. Their property manager Charlie and her…read moreassistant Ricky are so very friendly, completely professional, and so prompt and attentive if there is a problem at my home. This company is in a class of their own! Absolute best experience I have EVER had a a renter!! Highly recommended!!!

I was an add /delete on a lease that had been month to month for something like 2 years. I was…read morenever told that. .. I was told they were working on a new computer system by Tamara Lowden who works for CC and was one of my housemates and that the current lease ended in August I never received a copy of the lease. When I asked about it I was told everything was OK. We were getting a new lease. Total lie!! It gets better. These are some of the stupidest people ive ever come across. Tamara is a bonafied criminal. Prison time and she does maintenance. ​e

I just wanted to take a moment to highlight Meahgan L for her excellent communication throughout my…read moremove-out process. She was always responsive, clear, and kind which made a stressful transition a lot easier especially when I was sick and with walk-through tours that worked with my schedule due to my teen being home. I really appreciated how she stayed on top of everything and kept me informed every step of the way. I also want to mention the front desk receptionist she was incredibly kind and helpful whenever I stopped by or called with questions. It's always nice to be greeted with warmth and patience, especially during a busy time. I'll be adding another review once Bell completes the final move-out inspection but I wanted to take a moment now to highlight the positive experience I've had with Meahgan L and the front office team. Thank you both for making a difference!

I highly recommend Oregon Empire Real Estate & Property Management I have rental units that are…read moreprofessionally managed through Oregon Empire here in beautiful Veneta Oregon and couldn't ask for a more professional organization. Stacy and her team has been a pleasure to work with and really does a fantastic job of managing my rentals plus they are always available for the client and never too busy to respond I truly couldn't ask for a better organization if you have any Real Estate needs please contact Oregon Empire in Veneta Oregon. One last note Stacy and her team are highly committed to the area and frequently host fund raisers for various civic events.

From the owner: The brightest minds of the real estate world and solution-driven attitude distinguish us in the…read morecompetitiveness on the market. Customer-centered services we offer are unparalleled and pair with astonishing performances. Led by knowledgeable and experienced agents, our team serves you with accuracy and refinement, providing the most suitable resolutions. We make sure our clients are satisfied from the beginning of house-hunting to the rest of their lives, living in the places we helped them find.

Am a big fan use to live here until I moved out of Eugene but is the best place I have been for my…read moremoneys worth and quality would recommend wish parking was a little bigger other than that best place so far

OK, we have lived in quite a few apartments over the years but this one is just too good to not…read morerecommend. First of all since our very first contact with Alyssa in the office, when we were looking for an apartment, the staff has absolutely amazed us. So helpful prompt and nice, never failed to get back to us quickly with answers and she was one of the reasons we chose to move in. Since then we have met Kiki and have been equally impressed with her (our dog loves her too) as she never fails to be kind, understanding and helpful. I have never lived somewhere with such great staff. And if that wasn't enough the maintenance team is the most prompt and couteous folks EVER Sometime responding to requests in a matter of minutes, seriously. What can I say, the apartments themselves are well maintained even though they could use some updating here and there but the wonderful neigborhood and the absolutely stellar people more than makes up for it. I am really going to miss this place when we leave.

We got off to a poor start but Trio made the effort to reach out and address my concerns.read more

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?