Overpriced staff not helpful only one person to help with questions and wasn't a good experienceread more

The employees here are pretty nice, they really want to help their customers. The items they sell…read moreare made of pretty good materials and sewn very well. It is definitely worth checking out.

If it were possible to leave less than one star trust me I would. On December 7th I was asked by my…read morelittle brother to go pick up some muck boot field blazer size 10 as a early Christmas present for my husband because they have a hunting trip coming up and he wanted him to go ahead and have them for that. The boots were available at bass pro shop and at academy but after discussing with my husband we decided to go to academy. I went ahead and placed an order online just to make sure they #1 had the size boots I needed but also that we pick them up without any issues. the boots said available for pickup within a hour, so I placed my order at 1:22pm, picked up my mother and best friend and we started making our way to knoxville ( we live an hour outside of Knoxville) we stopped at Texas roadhouse and had a late lunch just to give plenty of time for the order to be filled. Once we got to academy I still hadn't received any emails saying my order was ready so we went inside to look around while waiting. my husband said well let me see the Email with the order and I'll just ask them about it, they told him the order still wasn't ready so we continued to shop for an hour. Myself and my husband, my mother and my best friend all had found items we wanted to purchase so we went to checkout and after checking out I asked the cashier about my order once again (4:30pm) which is long after it said it would be ready. The cashier proceeds to tell me that it still wasn't ready and I kindly asked if there was any way someone could grab my order because we had been waiting awhile now and lived an hour away and she said they were busy and there was nothing they could do right now that I would just have to wait until the order could be picked, I asked if I could just go grab the boots myself and bring it up there to them and she said yes you can do that but you will have to cancel that order and we redo it up here, so then I ask if by canceling my order I would be refunded immediately to repurchase (because it was my little brothers money) and she said no it's 3-5 business days and I explained that I could not do that. The cashier gets on her radio and is speaking to someone about me right infront of me showing her frustration to me without saying it directly to me so at this point I become frustrated and ask if I can speak to a manager and the cashier proceeded to say that it was the manager she was on the radio with and I said ok but can she come up here and actually speak to me and the cashier gets back on the radio and asks the manager to come up front. The manager comes to the front and doesn't even ad me or listen to what I was trying to tell her she talks to the cashier and then looks at me and said I'll go get the boots, so I apologize to the cashier about becoming frustrated at the situation and then move off to the side so the cashier could continue her job without me in the way. Then the cashier comes over to me and says that they do not have size 10 muck boots in stock they only have 12 and 13 and I said well it said you did online because I purchased them, she said she didn't know and I asked if the manager was going to come back and talk to me and she said yes so I continued to stand there and then got back in my phone and did the same process to buy the same boots and it showed size 10 muck boots that could be picked up in a hour among many other sizes that the manager said they didn't have in stock. The manager comes back up to me and says that they do not have the boots in stock and I said why is it still showing online I can place a new order right now for pickup today and she said it's a issue on out end that they had not updated the count or something of the sort and I said that this was beyond frustrating that I specifically drove an hour to come to this store and give them my business to buy these boots that I need for a Christmas present, spent over a hour in this store shopping and giving them more business while being told to wait on my order that was never going to be filled. The manager is standing there listening the whole time with a annoyed look on her face like she could care less about this situation and the inconvenience that I was caused and she says I am sorry but it is the situation, so I asked how long it would take to get the boots I ordered if I waited for them to come in and she tells me that they won't come in, they will cancel the order and then just stares at me. I told her this was one of the worst experiences I've ever had in my life and I would not give academy my business ever again and she just stared and me and then walked away. I have NEVER seen or experienced such horrible customer experience in my life! I completely understand mistakes happen but it's the fact that the cashier nor the manager seemed to have any sympathy or understanding of what had occurred, their attitudes were "well that's not my problem" by far the worst experience I've had.

They have lots of stuff at Academy and a decent amount of staff. The guy who helped our daughter…read morepick out her bike was super nice. She found one she liked and he brought it up front for her to get when we checked out. My husband likes shopping here for ammo and other things he needs too. We got both of our kayaks from here as well.

Great selection & amazing prices! Picked up a super cute pair of women's gym shoes for $25!!! Got 5…read morepair of kids shoes for under $150! :-)

I can't believe it took us so long to stop in! Great selection of styles, sizes and colors…read more Incredible prices, better than I could find on Amazon or eBay. Only 2 people were in line and they opened another register. And they waited for me to download the app for an additional discount! We'll definitely be back!

So... I shopped at Hibbett sports last week and upon leaving I felt an overwhelming responsibility…read moreto comment on my experience, and that is NOT typical of me AT ALL! The reason it has taken me several days was when I first opened Yelp this particular store had no reviews at all ~day or so after July 4th~ Suddenly a lonely one star review appeared, written by someone who obviously has a personal issue with that store or one of the staff members. The individual's ordeal seems to have nothing to do with the store itself but with one of the ladies working there. ~In all reality she probably would not go on a date with him~ BUT anyway the reason I failed to comment for over a week was fear of having this review seem like it was retribution for the previous review. MY WIFE DOES THAT ALL THE TIME!! and I tell her she is most definitely 5 years old Point being and I'll lay it out for you... 1. My son needed shoes 2. My son needed cleats 3. I needed something just wasn't sure what 4. I had limited time AND 5. I did not need fluff or a sales show blah blah (I have a Hibbett down the street from my office in Waynesville NC) so if they did not have what I wanted I'd simply go home to shop. And... Max (my youngest son) got 2 pair of shoes. I found 3 tops and a hat for the lake! My wife ended up with a gym shirt and some compression shorts. The choices were there. The staff was polite and did not bombard me with stupid sales pitches and false promises about their products! -GOD I HATE THAT- I got what I needed and found some things I wanted. I met my schedule and I did not pay a fortune. I don't know what else I would ask of Hibbett Sports. So, my hats off to you I would recommend your store to anyone! And ladies ( that's all that was working the day we were in there ) ROCK ON! You were awesome! Thanks for all the help!! -MJ-

Awesome bait! My new spot. They got huge shiners, minnows and everything else you could need…read more Highly recommend.

From the owner: We are a live bait and tackle shop selling minnows, shiners, goldfish, worms, frozen skipjack and…read moremany name brand fishing rod and reels along with a large variety of tackle. Also on the outside of our shop, we have concrete statuary and pallets of river rock.

I have never heard of this place before seeing it on a bunch of TikTok videos. But a lot of people…read moreshowed things for $2 and $4. The store is pretty huge but there was only maybe .2% of the items were under $5. Only a few racks. The average discount is between 10 and 40% off. I was expecting much much deeper discounted items. There are things full priced or actually more than a regular dicks sporting goods store. I got some snow boots for about 30% off. Which isn't very much because in-store (Dicks or online) deals are pretty much the same. No military discount.

This is a Dick's Sporting Goods clearance store. So far the deals are not great but I have found…read moresome great prices on some golf shirts. I think it will get better once they figure out this sales model. Lots of clothing and shoes along with team apparel. I am glad they found a way to keep this store occupied after opening the new Dick's at the mall. I would say to pop in on occasion and check for deals.

The staff are excellent, so helpful and friendly, and very knowledgeable. Love all the very cool…read moreoutdoor products, want to buy everything we see. REI Knoxville is Better than Dicks for helpfulness and knowledge.

REI - Recreational Equipment, Inc. is the best place for all your outdoor equipment needs. Whether…read moreyou are hiking, camping, climbing, or just enjoying nature, they have the supplies you need to get out and do more. Their staff was exceptionally helpful and got the gear I was looking for and even asked questions to make sure it was the right fit for my needs. They helped me to save money by utilizing my coupons. I have used REI for years, starting when they were a 'catalog only' store in this area in the 1970's. They have maps, tents, sleeping bags, back packs, stoves, lights, shoes, clothing, ropes, and climbing accessories. Stop by their location on Papermill Road for Christmas ideas as well. Follow me on Yelp for more places to shop and things to do in Knoxville and East Tennessee.

Called in about some basketball shoes, Kai said he would help look for me and was expecting me. I…read moreget this completely different person who attempts to help me, brings me back some shoes. l that were didnt fit me and one that was in a way different color than I asked for. I had asked him for another pair and he went to grab them, came back out with other customers shoes, completely walked past me to chat with other employees and completely ignored me. Meanwhile, other idle staff nearby stood around doing nothing. Super frustrating.

Always a great place for various sporting goods and apparel. Place is always well kept and clean. 5…read morestars.

Clean store, but difficult service in returning shoes that don't fit well…read more Had to go through hoops to exchange a pair I had for a week and wore once. The female manager on duty abruptly said to the cashier "just go ahead" without acknowledging my present. She acted like she was mad!!!

My review is really only for the bicycle department. I recently bought a bike there and the guy…read morehelping me was amazing. You could tell he really loved his job and working on bikes. He let me test ride a couple through the store and explained the differences of each and why I needed a certain height etc. Eventually I decided on a bike and he adjusted the brake levers, the seat, tightened everything up, and put air in the tires. He really made sure that the bike was ready to ride as soon as I was. The selection of bikes was also better than other local places I'd looked.