Extremely disappointed with the service and ended up not riding at this stables. We went to Davy…read moreCrockett in Townsend instead. First off upon arrival on Monday we were going to simply do a walk up and reserve a ride for the coming up Thursday. As we were walking up to the office, a silver haired lady that we crossed paths with in the parking lot asked us if we had a reservation. I stated 'no' and that we were coming to book one for this Thursday. She apparently did not listen to my response because she proceeded to tell us to go inside and sign the release forms on the kiosk and pointed at my son and said he could not sign himself and must wear a helmet. I did not say anything in return as I could see she was heading out to a wagon ride to help them and was clearly not paying attention so we proceeded inside where another family was signing in. Same woman comes in the office and said "Who's next?" The family at the kiosk signing releases were there first but didn't speak up so I said they are here to ride we can wait. She responded very rudely with basically the same thing back to me. She then told the teenage girl from that family to go over and pick out a helmet from the wall. The young lady walked over to the wall but looked very nervous and then looked back for further assistance. A few moments later the snarky-rude woman said to the girl she must pick out a helmet before going on the ride. The young lady looked about ready to cry. Her family was still checking in and paying so they didn't notice her getting upset. I stepped over and offered to help her find a helmet and explained how they are sized and the fit she needed. Once we found her a helmet she thanked me and looked so relieved. At that point I realized the lack of customer support we were dealing with from staff. Let me stop here to add that I do this for a living; 35 years of horse riding, 26 years as a trial guide and 20 years as a cattle rancher. My husband was silently standing by witnessing/judging . Fast forward to making a reservation (again she didn't listen and was trying to book for the wrong day) and then we stepped outside. We witnessed a young petite girl about to take a ride out that vaguely gave a set of instructions. It's like she was a robot talking to air instead of a guide talking to customers. Upon witnessing a few more unsafe and concern-able things I decided to go back in the office and ask a few more questions. The snarky-rude woman also seemed to be on auto pilot with answers. Never once made eye contact with me and quite frankly I'm sure never even listened to my actual questions. She too responded Luka an AI robot with things like we only walk on our trails, we only offer a one hour and we don't do private rides. Lady you were so far off base! We know how the industry works and how insurance regulates you. We were NOT asking for exceptions. My final straw was her pointing at my son and telling him he couldn't wear his knife on the trial ride. Really? You won't look at me and talk but you can point that out. He is a teenager that has a leather belt with a leather sheath and a knife secured inside that he wears EVERYDAY. Again we are cattle ranchers. He is homeschooled and he totally knows when it's not acceptable to have the knife. I was done then... Absolutely not. I did not say anything and we walked out. I will not be returning and will not be recommending this location EVER.

We always have to have a cone while driving around the cove. While it's most always very busy, the…read morestaff is kind and quick. Lots of souvenirs to choose from as well.

We own a rental cabin, and we can't always be there for a delivery…read more No problem, Knockout Firewood to the rescue. Fast, affordable, and easy. We never have anything to worry about

There's not much to say about this, but it's good! Easy roadside stop, nicely bundled, kiln-dried…read morefirewood. Self service, good prices ($5 a bundle as of December 2024), and it burns nice. There is a cash drop box or you can use Venmo or Apple Pay. Nice for those rental cabins!

First time for us biking Cades Cove, I'm adding it to my must do's for our return Tennessee trip…read more We had so much fun! Only thing I would change is I would rent it longer. Bikes are comfortable, communication helmets are so cool, battery lasted. One of the funnest things I've done in Tennessee! And we saw bears! Go early to avoid the traffic back ups that happen in the afternoon. We booked from 9-noon.

Rented four bikes for half a day and rode all over Townsend. I only tried e-bikes once on a…read moreprevious trip and we plan to do a ride on every trip we can. It's a great way to see the mountains and the countryside and it's just plain fun! Sue took great care of us and when we took a pit stop for some food she hooked us up with fresh batteries. Not sure if a lot of places have them but Scotty Bike helmets have a built in walkie-talkie system so you can chatter on the ride. Lots of fun banter exchanged as we rode. The weather here is crazy so when you get some sun grab a few bikes!

We have rented three years in a row from this company and every time there has been some issue…read more There is really no other bike rental near here so either you rent from them or not at all. We always have called in advance and are assured they have our bikes ready. The first 2 times, the wife was super nice but the husband was screaming at her and talking so ugly to his wife we almost just walked out but felt bad for the wife. This time we called in advance and she assured us she'd have 6 bikes charged and ready for us. We got there and she said there was only 5. She warned us that they were new bikes so we had better not "wreck or go through mud puddles". I guess she was going to rent them out and sell for new of someone wanted to purchase one. We all decided not to rent any from them. The electric bikes are a blast but doing business with them is the PITS!

Very knowledgeable, needed supplies for my bike. Thanks for all the help Josh, love the new…read morelocation.

If you bike, come on a Wednesday when they close off the loop for bikes only. That is worth the…read moretrip. The park facilities are stuck in the 80's (also about the last time they put any money into it). Not even a single shower, to say nothing of power, sewer or even 50% of the slabs being level enough to not use all your leveling devices. With 10,000 acres available you think one of the busiest parks on the East Coast could lay out a modern campground. Wildlife was extensive - bears are very common here so camp like it. Expect deer, turkeys, and lots of birds. Can't believe how limited the biking is for a park with this much open space and trails.

My father called the night before our bike trip on 8/23/23 (a Wednesday, which is a vehicle free…read moreday). We were told that bike reservations were sold out and had to be claimed at 7am, which did not interest us even if the reservations were available. Nonetheless, the woman on the phone was very friendly and told us that we were likely to be able to rent a bike, since they're constantly being returned. We started our bike ride at around 2:30, after being given a safety briefing and signing waivers electronically. The system seemed very efficient. Helmets are required for those 16 and under. The bikes we had were 7 speed. We finished the full 11 mile loop in a little over 2 hours and returned the bikes where we retrieved them. We rented the bikes for 2 hours, and were not charged for the additional 20 minutes it took for us to complete the loop. After returning the bikes, we enjoyed ice cream and fountain soda. It was the perfect way to end our scenic bike ride. (BTW- we saw wild turkeys, and 3 black bears along our ride). It was AMAZING.

I've been a loyal customer of this online knife store for over 10 years, and my experience has been…read moreconsistently excellent. The quality of their knives is top-notch, their selection is impressive, and I buy all my knives here for Christmas gifts--friends and family are always thrilled! On one occasion, a knife arrived with a crushed box due to USPS handling. I reached out, and they promptly replaced the item, which left me very pleased with their attentive service.

Have bought several Benchmades here. Great selection, fair retail prices and service was good.read more

This was the very best part of my entire trip. The business itself was super accommodating when we…read moregot brave enough to switch to the upper river from lower river. (Do the upper! It was such a blast) The girl in the office was so kind, and offered us so much information. Our guide, Emily, was so kind and absolutely hilarious. They kept us laughing, drenched, well informed of the history and nature surrounding us, and above all, they kept us safe. I loved having them as a guide, but honestly, every single guide around us was equally as thrilling and hilarious, (I'm talking about you, Dan) So if you don't get randomly selected for Emily's tour, I know that every one of those guides loves their jobs, and would take you on the greatest trip.

Loved this company! Everyone is very nice, the process went very smoothly, and the ride was very…read moreenjoyable! We went with a group of 6 and they accommodated us all into the same raft. Our guide Johnny was on his first ride and did a super job, Tristan was supervising. They both were funny, kind, and provided an all around great experience. Only wish the trip could have been longer than 1.5 hours!

Four of us did the middle river white water rafting this morning and had such a good time. Our…read moreguide Chrissy was an absolute rockstar and made us feel comfortable while also keeping us all in the boat, both of which I truly appreciated! I know the experience through the rapids depends on the approach, but for us the very first rapid was the roughest. From there, we got the hand of it a little better and the rest of the trip was super fun. We happily paid the $35 for 17 pictures to be sent to us digitally that captured the fun, would go back if ever back in the area!

We had so much FUN! Definitely ask for ODY!! He will give you the BEST RIDE! He make sure to take…read moreyou through all the rapids

Had a blast. So fun. Yoko River is just amazing. great guided raft trips with cool guides and nice…read moregear.

Noah "Ribbit" was amazing! Super energetic and friendly. So glad we got him as our guide. This was…read moreour best water rafting experience so far.