When contacted on a Saturday afternoon, Carefree was on the scene within an hour. Sam and his crew…read morehad water extraction machines in place immediately. His team of Parker and Derrick were totally professional in every regard, explaining their process as they worked. Their immediate response mitigated further water damage and minimized restoration time. Sam was very confident and knowledgeable in the vagaries of insurance claims. Cannot offer a better recommendation for Carefree Restoration.

We came home from Christmas holidays to a burst pipe and water all over our main floor and into the…read morebasement. Sam Aguilar showed up with his team that day and already had a detailed sketch of our home and the affected areas when we arrived from out of town. They've worked diligently and professionally to dry everything and to eliminate the mold. Sam became our advocate to make sure that it was all taken care of, including everything below the surface that we wouldn't have know to check. Upon review by the insurance adjuster, she had no concerns about what was done and how. We're very thankful that Ken and Sam and CareFree Restoration responded to our call and strongly recommend them.

If I were you and needed services from ServPro Kingsport/Bristol I would definitely reconsider…read moreusing them. We had to use them for a sewage backup in the basement of my moms house that I inherited. And they gave us a quote of 2500-3000 for the work. They came out and did the work and saw the damage and still gave us the same estimate. They left after the work was finished and we had to chase them down for a bill. Once we received it the bill went from 2500-3000 up to almost 4700 with no call or explanation from them. I've been in retail and sales all my life and you NEVER jack a bill up $1700 without calling the customer and saying hey once we got started this, this and this happened and this is why the estimate is off so much. You don't just do the work with no communication and expect the customer to just pay that with no explanation. I'm sorry it doesn't work that way if you ask me. Once questioned they said well, we're sorry we were off so much on the quote but it is what it is. No, it isn't what it is. You make an agreement with a customer and you stick to it or you contact them and explain why you can't before you do the work. They also charged us for hauling off old carpet and doors, frames etc which are still sitting in my house and thrown in the backyard. If I had read some of the reviews about their company I would have never gone with them. The guys that did the work were very pleasant they just did not do good work. The people in the office well they just laughed at my husband when he was just trying to gain some understanding as to what happened. They laughed. They're lack of professionalism is laughable. It's pretty much nonexistent. And I think from a so called professional they should be a little bit closer to their mark than being $1700 off but that's just me! Still working with their corporate office who is also upset with their "customer service" and they stated that Servpro of Kingsport/Bristol has 5 days once the formal complaint is received which will be today to resolve the issue entirely or they will have no more business sent to them until it's done. So, fair warning if you ever need any work from their kind of company in the future be very careful! I only gave them one star because I had to in order to post the review. These guys are a JOKE. And I would never recommend them! One of their employees has even been harassing me online after seeing the bad review I left. I have the screenshots to forward on to that joke of a company too. We have contacted a lawyer. We will pay what we owe even though it's half ass work, but not $1700 over! Not a chance Servpro Kingsport Bristol.

I would not recommend this company for construction, they did ok with the clean up but the…read moreconstruction was awful. Our house caught on fire and it took them a year for us yo get back it, they are not worth there signature on paper. They do the cheapest work they can get by. The truth is not in them. The clean up ladies did a good job, but went down hill after that.

The short version: GoDry is a good company. they communicate well, their work is solid. I 100…read morepercent trust their main workers, and the main owner, Jim. I can give a solid 4 stars, the work is solid and i still have no flooding, but with the frustrations I dealt with out of one of the owners (not Jim), I cannot in good conscience give 5 stars. The downsides: Dealing with one of the owners, the main person that comes out to do the job. The first day on the job, I was lied to and told that a tree branch fell down and bent my gutter, right where the machine was working. I have no trees near the area large enough to cause that kind of damage. I was told it would be fixed, so i didn't argue. After the final check was signed I had to fight a few weeks to get the gutter fixed, but it was indeed fixed. Other issues - I'm told that i can schedule time with one of the workers who does his own side jobs. I come to an agreement with this worker. I wait for 6 months, then start asking for availability in February. This came to a head in late April after getting tugged around for 2 months. I was told by the owner that in order to get some time with the worker, they would have to shut down their business for a day to come out and do work, possibly shutting their business down permanently. I did not appreciate being guilted in this way, but after this conversation they did send allow their foreman to come out and fix a couple things i was owed. A (probably) positive story to share: I was told by the foreman that this was a complete accident, and i do trust him. My water pipe was in the area where they were digging. somehow this came loose and flooded my basement. The pipe was dry fitted many years ago and they believe the weight of the dirt lifting off did cause it to pop off. This seemed believable to me, and they did stay very late on a Friday to try and get me working again. Does running a new water line cost 1550 dollars for 30 feet of pex and digging a 30ft trench, where the wall is already accessible and your equipment is on site already? Doubtful. But I didn't have much of a choice. Backstory: I called GoDry back in March of 2021 to assess my situation. When my wife and I moved into our house about 5 years ago, it was not disclosed that our property's basement floods during sustained heavy rains, and due to the water table we experience hydrostatic pressure. For the past few years, we'd know that if we got over 1 1/2 inches of rain in a short time, OR if its rainy season and we get a lot of rain, we were going to get water in our finished basement. GoDry came out and assessed my situation. Gregg and Jim are professional and take the time to explain their product, and how they think it can benefit our situation. They started work in September 2021 due to being so backed up with other contracts/work requests. During this time Jim would call and give me status updates to know when to expect them out at my home. It took about a month of effort but they were able to dig up the areas discussed and laid down their product. Along the way GoDry would show me the issues, and let me go down with them to their work areas and explain to me what was going on with my foundation and what they were doing to correct my issues. Its now May 2022, we've had at least 2 major rains that would have caused a flooding event in my basement, and we are completely dry. I couldn't be happier with the results.

From the owner: Go Dry Waterproofing, your leading waterproofing expert in Kingsport, TN, is dedicated to…read moreprotecting your home or business from water damage through our comprehensive range of services. Our mission is to provide top-quality, reliable solutions to keep your property safe and dry. We specialize in basement waterproofing, foundation repair, crawlspace encapsulation, sump pump installation, and mold remediation, ensuring long-lasting protection and peace of mind. Our experienced team is committed to delivering excellence through innovative techniques and exceptional customer service. Contact us today to learn more, schedule a consultation, or visit our website to discover how we can safeguard your property against moisture intrusion.

I hired Tri-Cities Restoration and Remodeling to paint the second floor of my home. They done an…read moreamazing job. Very clean and professional. The also done tile work in my kitchen. All together amazing job. I would recommend them to everyone.

From the owner: All Phases of Home Remodeling. Focusing on decks for spring and summer 2020. read more