Everyone is knowledgeable, helpful, friendly and makes a visit a pleasure. They are quick to…read moreanswer questions and offer helpful suggestions. Many services are no fee or low fee and there are convenient locations.

Went in for a check for $944 for my rent, the teller while training a teller beside her wrote the…read morecheck for $1944.00 instead. While it was on Dec 30th and the line was long and I am an amputee in a wheelchair, trying to get out of the way for the rest of the banks customers, turned the check in to the rent office, they deposited the check and VACU did nothing to try and help me, so I have $1,000.00 just hanging until next month. What good is the so called resolution office if they can't help you resolve a check that was just deposited.......Well, I'll keep the account open, but will not do business they after about 15 years.....1 star too many

They have been extremely helpful in dealing with my husbands situation and I can't say enough about…read moretheir people at this branch.

I can honestly say this is the worst bank I have ever had any dealings with. They are slow, rude…read moreand have no customer service/people skills. I stood in line for over 40 minutes along with several other customers and the tellers and managers just stood around lookin at you . 1 teller window was open at 10:00 in the morning on a Friday.

This WF is currently at 2 stars. So I'm helping them by clicking 3 stars…read more I've been banking here for several years. For the most part, they have been very helpful. Until yesterday. I needed cash. There are 2 outdoor ATMs in the front of the store, but they are usually in direct sunlight so that I cannot read the display. So my other options were to use the drive-thru or walk inside. Drive-thrus seem so impersonal, that I prefer to park and walk indoors. So I'm indoors, standing in line for a teller for about 10 minutes. When I get to the front of the line, a teller at the drive-thru comes up to the indoor windows, and says, I can help you maam. I say okay. Then the window teller frees up and says she can help me. He says, no, I can help her. I wanted a cash withdrawal, and give him my debit + license. He returns to the drive thru window, waits on at least 1 car there, and then handles my withdrawal, and returns to me, some 10 minutes later, with the cash + cards. I wish he had stuck to his drive thru window. I'll know better for next time. :( It's a clean store, personnel are always friendly, even solicitous, and there is nearly always an employee standing inside the door to greet and help me if I need direction.

I've had a WF account for about 12 years, now. I used to go to the Downtown branches in Richmond,…read morebut I do stop in this one on Laburnum every so often. I have to say, these are some of the rudest people. I thought they were just rude to me for some reason, but today this lady was trying to cash a check and she seemed pretty polite, but apparently there was a problem with the way the check was made out. Instead of politely explaining the situation, the teller was just rude and loud. Her name was Ray Sha or Sha Ray or something like that. Just a nasty person. Don't know why she's in a customer service role. The manager just stood there and didn't intervene to ask the teller to lower her voice or anything. Just wow. Sorry, that I can't give it zero stars.

Cheryl is the most amazing person !! She has been wonderful throughout my whole process , Her alone…read moreis why I would give the company a 5 star rating. Personable , Kind , and just a Genuine soul, any issues you have I recommend talking to her first.

They financed my car loan with no problems but I pay extra every month. They have messed up my loan…read morestatement for the past 2 years for applying my extra payments to interest and not just principle. I have asked last year for it to be corrected only to have the same problem this year when I showed a payment not due for a few months. I would not recommend this finance company to anyone.