They have been extremely helpful in dealing with my husbands situation and I can't say enough about…read moretheir people at this branch.

I can honestly say this is the worst bank I have ever had any dealings with. They are slow, rude…read moreand have no customer service/people skills. I stood in line for over 40 minutes along with several other customers and the tellers and managers just stood around lookin at you . 1 teller window was open at 10:00 in the morning on a Friday.

I come into the bank to withdraw MY MONEY,I get a thousand questions.what are you doing with your…read moremoney,where are u keeping it,what are you going to buy,then the classic,ARE YOU BEING SCAMMED? just for the record,for the 901 times you have already asked me,NO I AM NOT BEING SCAMMED.they do not ask everyone just people they think are feeble.they are condescending and racist to age.i just DO NOT TRUST BANKS.i am an adult and do not need anyone to hold my money. Anyway bank where u wish, or not at all it's LEGAL TO HOLD YOUR OWN MONEY .it's your choice.

From the owner: Our bank was founded 90 years ago on the simple truth that if you pay attention to people and to…read morethe community, you can make a difference. To this day, we strive to serve customers, colleagues and communities by listening to their concerns, focusing on their needs and paying close attention to the details that can make them more successful.

This WF is currently at 2 stars. So I'm helping them by clicking 3 stars…read more I've been banking here for several years. For the most part, they have been very helpful. Until yesterday. I needed cash. There are 2 outdoor ATMs in the front of the store, but they are usually in direct sunlight so that I cannot read the display. So my other options were to use the drive-thru or walk inside. Drive-thrus seem so impersonal, that I prefer to park and walk indoors. So I'm indoors, standing in line for a teller for about 10 minutes. When I get to the front of the line, a teller at the drive-thru comes up to the indoor windows, and says, I can help you maam. I say okay. Then the window teller frees up and says she can help me. He says, no, I can help her. I wanted a cash withdrawal, and give him my debit + license. He returns to the drive thru window, waits on at least 1 car there, and then handles my withdrawal, and returns to me, some 10 minutes later, with the cash + cards. I wish he had stuck to his drive thru window. I'll know better for next time. :( It's a clean store, personnel are always friendly, even solicitous, and there is nearly always an employee standing inside the door to greet and help me if I need direction.

I've had a WF account for about 12 years, now. I used to go to the Downtown branches in Richmond,…read morebut I do stop in this one on Laburnum every so often. I have to say, these are some of the rudest people. I thought they were just rude to me for some reason, but today this lady was trying to cash a check and she seemed pretty polite, but apparently there was a problem with the way the check was made out. Instead of politely explaining the situation, the teller was just rude and loud. Her name was Ray Sha or Sha Ray or something like that. Just a nasty person. Don't know why she's in a customer service role. The manager just stood there and didn't intervene to ask the teller to lower her voice or anything. Just wow. Sorry, that I can't give it zero stars.

A beautiful building in downtown Richmond, but it's completely closed and locked up on the…read moreweekends. Bummer, really. I wonder if the security folks took note of my license plate as I took pictures of the building. Another in my collection of Federal Reserve Banks!

Did you know there is a museum here on the first floor? It explains how our free market economy…read moreworks. Also, if you are lucky enough to know someone who works in the building, have them take you to lunch on the top floor. Amazing view of the James River!

Updated Review 7-20-26…read more My experience with this credit union is excellent. They reopened my checking account for me that had been charged off which is what I wanted so I could keep the same number. I understand it's a one time thing but I'm satisfied with the resolution. The lady I spoke with was very friendly and professional. I was also able to keep the other checking account they had opened originally too. So now I can drop the fact that they would not help me with a loan even after they said they would but that was right after the merger and they were still in the growing stage around here so maybe they didn't mean to lead me to believe I'd be accepted if I made the account positive and to be fair to the staff member who said that maybe MemberOne would have but maybe there's something in the terms that VACU wouldn't but either way that's been almost 3 months ago so I dropped that completely when they agreed to reopen my account. So now I can recommend them again. They made good with me so I will make good with them. It would have been nice of them to call when it was originally going to happen. Next time if I hit a hard spot again I'll reach out and see if maybe I could pay it and they not charge it off. Thank you Virginia Credit Union.

I rarely leave negative reviews, but my experience with VACU has been incredibly frustrating and…read moredisappointing. My account was suddenly locked for fraud several times with little to no clear communication, leaving me unable to access my own money when I needed it most. On top of that, deposit processing times have been unreasonably slow far longer than what most customers would consider acceptable in today's banking world. I understand that security measures are important, but the way this was handled felt excessive and poorly managed. Customers deserve better communication, faster resolution times, and systems that don't create unnecessary stress. At this point, I would strongly reconsider using VACU if you value timely access to your funds and responsive service.

I have nothing but trouble since they merged with Sandy Spring Bank, which I lived. Now with SUB I…read morehave experienced a rude customer service lady, can't download it on my computer, and I can't print a copy of my bank statement. In Bill Pay I'm missing some accounts, plus they changed the listing of my accounts. When I asked them to email my statement, they did...one or two transactions on the statement and that was all. I could go on and on, but won't. I am going to another bank.

Top notch bank. Always a great experience. Professional and efficient. Highly recommendedread more

Incredibly friendly employees - top notch customer service. For my business and personal banking…read morethey always go above and beyond. This is what banking should be like!

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

Jay was very responsive to our needs, particularly during the time we were putting in offers for…read morevarious houses. On more than one occasion, he quickly put together a more specific offer letter so that we could submit an offer that same day. He took the time to explain to us the various options we had. The team was great communicating when they needed us to review and/or sign things, and were responsive to our questions. In the midst of such a turbulent and stressful process of finding the right house, it was nice having Jay and the Movement Mortgage team to rely on!

My real estate transactions with Jay has been professional, fair and efficient. Jay was very…read moretransparent and communicated with my clients and me throughout the entire process. I would highly recommend.