Enthusiastic owner. Incredibly passionate about his work, whiling making sure the customer is…read moresatisfied. Used him for one job and now have him doing the master and guest bath. Honestly, have nothing negative to say. Additionally, he is on time and cleans up daily.

From the owner: At Cook's Quality Flooring LLC, we've built our name on exceptional customer service and an…read moreunwavering dedication to overcoming flooring challenges for our customers. Located in Englewood, OH, we stand out not just as another flooring contractor but as your neighborhood flooring ally, fully certified and insured, passionate about revitalizing both your home and office spaces. We serve residential and commercial clients in Englewood and the surrounding areas. Our comprehensive services cover a broad spectrum, from laminate and vinyl to luxury vinyl planking, linoleum, and hardwood flooring. We also specialize in VCT flooring, as well as floor tile installation with specialties in marble and ceramic porcelain. We also provide installation of the kitchen backsplash. Our skillful teams provide expert carpet installation and removal, plus comprehensive floor demolition. But it's not just the range of services we offer that makes us stand out. What truly differentiates us is our commitment to professionalism, speed, and reliability. We emphasize swift and pristine execution, ensuring each project receives meticulous attention. In addition, our dependable team is pleased to offer free evaluations, and as a token of appreciation, we extend special discounts to our esteemed military personnel, all while maintaining competitive pricing. Don't hesitate. Realize your flooring aspirations with us and discover what we mean when we say, "Customer Satisfaction Is Our Top Priority!"...

Comically atrocious customer service. Easily the worst I've ever been treated in recent memory. The…read moremanager, Jeff Green, has spent half a century selling carpet, and the unsavory stories abound in the industry about his character. (I checked in with a couple other shops.) Then again, I suppose carpet salesmen are not always known for their integrity. (Buddy's Carpet Barn, anyone?) Anyway, I'd steer clear.

We have been doing business with Dayton Carpet Liquidators for over 20 years. They have excellent…read moreflooring products at a reasonable price. They have been very helpful in making sure we get the right carpet for our home, and encouraged us to take samples home to that end. The owner, staff and installers are all professionals focused on great customer service.

Hunter was patient and knows the products. Very helpful in helping me make the right decision for…read moremy budget. Larry was kind and also very knowledgeable. Thanks guys I'll look forward to the installation on this project. I'm a returning customer bc my last project was done with care and excellent communication. This is why you buy local kids and this is why old school business are called an Establishment's. Great work guys ! Les & Matt Stonebridge Hill

Had carpet installed on my steps. I love the carpet but the installers (contractors) left without…read morecleaning up. I swept up the mess on my hardwood floor but left the stairs. They even left staples on the carpeting!! We could have been injured!! I called and my neighbor called and they said the installers would be in tomorrow in the morning. Terrible service! If it were my store I would send the salesman out to clean up!

Dan the Carpet did an outstanding job on our flooring project. This was a complex install across…read moremultiple rooms, many of which had challenging round corners that required real precision. The execution was excellent. Every transition and curve was handled with care, and the final result looks phenomenal. We are a military family, and supporting veteran owned businesses matters to us. Dan is a veteran, and that integrity, discipline, and pride in workmanship showed throughout the entire project. What stood out most was the preparation and follow through. A lot of research went into finding the right flooring for our family, not just something that looked good. We were very intentional about choosing a healthy option for young kids, and Dan took the time to find the perfect fit. We landed on TrueTouch Evolv Flooring, which is 100% waterproof, made with real wood and natural oils, allergy free, fully recyclable, and free from synthetic materials. It checked every box for health, durability, and design. His team worked diligently to get everything done, even over the holidays. Communication throughout the process was clear and responsive, timelines were respected, and expectations were managed well. This was not a simple job, and it was handled with professionalism from start to finish. Highly recommend Dan the Carpet for anyone who wants quality work done the right way.

We wanted new floors in 2 bedrooms, 2 baths and our kitchen. These people were quick to come out…read moreand issue an estimate. Their price was very competitive but they were also quick to get us on the schedule, get the installation done and it was very professionally done. I am very satisfied. I would recommend these people to anyone wanting some one they can trust. Our installers were Chris and DJ and they were the best! They respected our house and our timing.

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!