Absolutely shocking customer service. Rude, obnoxious and they will blame you when in the wrong. Showed up to swimming normal time to be told they don't do normal classes in school holidays. Was I told about this? Apparently it was in the newsletter. When I said that I don't have time to read it she rudely said "it's not our fault you didn't read it". Quite annoyed at her tone and dismissive manner I asked to speak to a manager. She handed me a card and dismissively said "you can send an email". I said I'd prefer to talk to someone and again she said "no, you can send an email". I said I will give you my number and someone can call, can I have a pen? She refused to give me a pen and asked me to leave. Is it any wonder people get angry at this place. Just self entitled girls on the front desk who don't care and have no understanding of how frustrating it can be getting a baby into a car and to a pool. I got home to find an email saying I am no longer allowed there due to bullying. Are they kidding? A small disagreement and poor whittle girl at the counter can't handle it. Heaven help her. Here is the kicker. I looked and nowhere in the newsletter or in the email about school holiday programs does it state that normal classes are cancelled. Not just rude but wrong and rude. Pathetic. Go elsewhere. read more

Worst experience and staff in reception. Including Michele. Her support was the most disappointing I have ever encountered in the area. I would not recommend going to their pool because of their very unfriendly staff and policy. Our son had allergy reaction and an hour and half before his scheduled swimming lesson and we have been told that we either have to come or miss out (no make out) on the lesson. - That is only one example of their terrible service and business regulations. We had seen multiple time them chatting super friendly to their friends but when it comes to other people they just supper rude. Thank you reception ladies for destroying our fantastic day today. (we know you don't care)... read more

My child have been sick alot after swimming there. Felt I wasted my money here. Did not get good service. Felt they don't care its just about the $$$. read more