C and C granite was very accommodating and easy to work with. I explained what we wanted and what…read moreour budget was and they delivered! Great work and great quality. They beat all their competitors that I spoke with both in price and in service. Highly recommend!

I had a long countertop-buying journey but after finding C & C, things moved so fast! I barely…read morefound them because I was only calling quartz dealers and installers, but I needed granite removed so I stumbled upon them through a Google search. I called one day (and spoke to a super nice guy named Chris), went to their office the next (and met a spunky gal named Carlee), then I had my measure a couple of days later and they installed my new quartz counter tops WITHIN A WEEK!! The whole process was so insanely fast that I still can't believe I have new countertops this weekend! Everyone I worked with was clean cut and made me comfortable to be around them. If you read further than this paragraph, you'll see I dealt with another company first and the guy that came to my house was dirty and stinky and I would not trust him to be in my home alone. Not the case with C&C though, as I did leave the 3 installers in my house alone while I made a ~20 minute phone call. Things I wish I had known going into this... Shopping wholesale slabs of granite or quartz is very difficult to make a viable option (cost-wise) as 90% of installers / install companies charge $40-45/sq to install your personally procured slabs. However when I called C&C they got my attention because they quoted me the cheapest amount for fabrication and install @ $30 or $35/sq. (Hard to remember which amount it was since they made me an offer I couldn't refuse on their in-stock quartz.) If you only need removal of your current countertops, they will remove your granite or stone for $7/sq. That's super cheap! The next cheapest quote I got was for $7.50/sq. The highest quote I got was $13.50/sq!!! Insane. My quest for new countertops actually sent me to Home Depot and Lowe's when I couldn't get a fabricator for cheap, but my big box store plan wasn't as easy as I thought it would be. HD contracts out installations to a place called Designer's Choice. I had a few questions as well as follow up from my laser measure and it was endless "Oh you have to call (insert the company I wasn't speaking with) for that answer." It was annoying and finally I said I just wanted to cancel the job and Home Depot refunded my money without hassle, luckily. We wanted quartz because natural stone has such huge variations and designs and we really wanted white countertops. Quartz is mostly "stone-like materials" and about 7% glue. It is not high heat hardy like granite and I didn't know that going into this. A hot pan will burn your countertops and we are used to granite so if I hadn't learned this, our countertops would be burned in no time. And speaking of hardy, my C & C install team told me the quartz is nonporous (unlike how granite is porous making them hard to sanitize). My installer specifically said "you don't have to worry about red wine staining your countertops. Liquids will just sit on top until you wipe it off." My husband actually drinks red wine every day and unfortunately within 8 hrs of install, we already have a very faint red ring on our countertop that did not clean up with a clorox wipe or rubbing alcohol. I'm going to get oxiclean to see if that will work. And finally.....seams. I refused to settle for seams in my countertops when the current granite I had didn't have seams. Seams are apparently pretty common so make sure you know how you feel about seams in your countertops and be clear if you oppose them. Oh and off topic but I have to say that fireclay sinks look so AMAZING and so clean! Gorgeous!

DO NOT CHOOSE THIS COMPANY!…read more We originally picked this company because they had above average reviews and they quoted us a fair price for granite installation. During the removal process of our countertops they ripped off a large piece of sheet rock exposing our pipes behind our kitchen sink. They stated they would fix it when they came a few days later to install the granite so we were not too concerned. Also during the counter/sink removal process they claimed they turned off our water, but when the installers returned 3 days later they discovered a slow leak that had seeped into our cabinets and under our hardwood floors. No one, including the companies' contracted plumber, could give us an explanation for the leak. To make matters worse the installers did not fully fix the exposed sheet rock they had promised to fix days earlier. We contacted the company that night and sent videos and pictures of the damage. The next day after 2 pm the companies' owner (Julie) called me to basically inform me that the leak was not her companies fault and I had to file a house claim. She seemed apologetic at the time of the phone call, and stated that the company would do what they could to help because they were a family-owned company who puts their customers first. The only other time I was contacted by the company after that conversation was a few days later requesting final payment for their services. I tried to call Julie again on the phone and she never returned my phone calls, she only responded back via text. The sheet rock they ripped out had not been fully repaired and Julie text that her installers would contact us that day, they never did. Not only did we have to pay our backsplash guy extra to fix our walls, but the company also installed our cooktop crooked. After all of this we had to file a house claim totaling more than $18,000 worth of floor damage from this "mysterious" leak that no one could ever give us a clear answer of the cause. A month and a half after getting the granite installed, our house is still under construction from the floor damage and we have not heard from the company apologizing for anything. DO NOT CHOOSE THIS COMPANY! The owners seem to not care about their customers but only care about your money and if damage occurs their advice will be to file a house claim.

Difficult. Sales contact person not at work many days as confirmed by business, but I already…read moreknew. Also did not send info multiple times that I was told I would receive. Down to last minute to get final choices, not thru my doing. After installation saw corners on island not as we discussed - in person. Also one counter not what was in final emailed list. Put in something discussed at earlier date before I was told to go to plan B. When I called to ask what type of stone this was so I would know how to care for it, I was told they would check on my order and call back. Now a month later, no return call received.

By far the worst customer service in the City of Memphis or Shelby County. The prices are good but…read moreyou get what you pay for. Visible seams, no sealer used at install as most companies use, and the sinks have been known to come loose or fall out after install. We had a problem with a sink and called for two months. The answer from the company was "let me schedule something an get back to you". This was finally met with "I think you are out of warranty". What???? Keep in mind we were a regular customer in the construction business. There are way to many other good, reliable, and honest counter top companies to deal with this! I would definitely not even consider this place.

I used pro stone years ago and a Crack at the sink occurred within nine months. I called and got…read morethe run around about someone coming, passing it along to someone else, that person no longer works here, then I'll get someone out there. I was extremely patient. Someone finally came and inspected it, and told me someone would be calling me to schedule a look. Well, my patience went too long. By the time, I finally got the one to inspect it, I was passed my one year warranty. The Crack grew to over a foot in a master of months. They have horrible service all the way around. The owner is horrible by not backing his installation and not having better customer service. There are so many more places to buy and fabricate your store. I have used another company since that debacle and was very pleased with the bathroom counter installs of marble and granite.

I would give "0" stars but that's not an option. I have a custom built home in Collierville and the…read morehood they installed is detaching from the ceiling. They quoted me $175 for a visit and more if parts and labor are required. The house is 4 years old and a hood shouldn't be falling down and I certainly shouldn't have to pay for it. I emailed them my response and the cowards haven't responded.

I am extremely disappointed with the lack of communication, professionalism, and customer service I…read morehave experienced throughout my home renovation project. This company has been working on my home for the past sixteen days, yet no meaningful work has been completed during the last seven days. Today, I contacted my salesman, Jack, who assured me that the workers would arrive after lunch around 1:30 p.m. As of this evening, no one has arrived. I called Jack twice and sent him a text message, but I have received no response. Since I could not get an answer from my salesman, I contacted your office on Florida Street in Memphis. The scheduler transferred me to the fabrication manager, and I explained everything that has occurred. I then asked to speak with the owner or a shareholder and was told they were in Italy. I asked to speak with the next person in charge and was transferred to Jayla (or Jaylen), who referred to herself as a "problem solver." Unfortunately, that description did not match my experience. She told me she would call me back within five minutes, but she never did. During our conversation, she stated that my countertops would be installed tomorrow. I questioned how that could happen when there are currently no cabinets or counters in place to support that installation. I have already paid nearly $11,000 toward this project and still have a remaining balance. Despite making a substantial payment, I have been left without progress, communication, or accountability. This situation is both unfair and highly unprofessional. What concerns me even more is that Jayla (or Jaylen) contacted Jack and apparently told him that I had implied I would not pay the remaining balance. That is completely false. At no point did I say or suggest that I would refuse to pay my balance. My only concern has been the lack of progress, poor communication, and the failure to honor the commitments that have been made to me. Based on my experience, I cannot recommend this company to anyone. I expected honesty, professionalism, and quality customer service, but unfortunately, my experience has been the exact opposite. I hope someone in leadership will take responsibility for these issues and work toward resolving this matter promptly.

Miserable experience with this company…read more After contracting with them to install a new countertop, they decided to cancel the project. They determined that the countertop could not be installed without damaging my existing stone backsplash. And this was after viewing pictures of my existing situation and stone backsplash. The company sent a representative to my house to measure the project. I asked the representative if the project could be done without damaging my existing stone. He said that it would be no problem. After performing the measurement, I was informed that they would not assume the liability for the project. They also charged me $120 for the measuring fee which they refused to refund. Stay away from this company. They are very shady and unprofessional.

We had two tubs resurfaced by Surface Solutions. Both tubs began to bubble and peel after a few…read moremonths. I contacted Don, the owner, and he sent a crew out to re-do the job. The second resurfacing was completed and a few months later, both tubs peeled and bubbled again. Having lost confidence in Surface Solutions to do quality work, I contacted Don, the owner, to request a refund. Even though the work was still covered by warranty, he refused to refund any money. Saying, "I never refund money." If you're thinking of using Surface Solutions, find someone who will actually stand behind their work and save yourself the time, money and the aggravation.

Prompt, Punctual and Professional. Don did an amazing job on my kitchen sink. It looks brand new…read more He and his assistant went right to work, and did a great job. Highly recommend.