They removed all of our upstairs carpet and replaced it with pet friendly tiles. We also had the…read morecarpet on our stairs replaced with pet friendly carpet. It's been about a year and we love it! Still looks great. They were efficient and professional. Very easy to get a hold of if you have any questions. We got a great deal on the tile and the prices were fair. Will use them again for any future needs. They have a ton of great options in their floor room.

We contracted with this Carpet Barn to install our new carpet. While they laid the carpet…read morebeautifully, they damaged all of our newly painted base boards. When we told them about the issue, they said they would fix it. They sent the carpet layer back with NO supplies to repaint the base. We had to provide all of the supplies: paint brush, paint, floor covering, etc. As a person in the construction industry, I know how long it should have taken to repaint the baseboards. He was there for approximately an hour. When we came back to inspect the work, it looked as if the person used his fingers to fill the damaged areas, instead of painting the entire board. We called to complain. They sent the same man back to try again. He did the same thing again, but this time he left hand prints on our freshly painted walls. We called his boss to explain the issue AGAIN. We had to bring in and pay an actual painter to fix the problem. Carpet Barn would not help us with this cost. We will NOT use this company again and DO NOT recommend them.

Terrible!!!!!!!!!!!!! Where do I start? After two days of installing new floors in my home, the…read moreinstallers didn't show up and Carpet One had to find new ones. I'll cut them slack on that because it may not have been their fault. However, when I ordered the floors I told them it would be a few months before I could actually get it done because I needed to save some more money first. Well, they started sending me bills the next week, and said they couldn't change it, so I was making payments months before getting the flooring. They didn't finish the end caps on my kitchen and now I have an ugly edge where the tile is raised at the doorways to the kitchen. They tiled in front of my dishwasher, not under it, so now that it is broken, I cannot get it out and replace it and have been washing dishes by hand for 9 months. And the WORST thing is that they did something to cause my upstairs toilet to leak, which damaged my living room ceiling and an antique table. After having three plumbers work on it, one says it is not a sealing problem and that he thinks they drove a screw through the pipe, and now either my floor upstairs or my ceiling downstairs will have to be cut out. I have called them about this and only got promises that they would get back to me. I finally gave up. It's going to cost me $1500 to get a working upstairs toilet. For two years I have had to go downstairs to use the toilet, which is not fun in the middle of the night.

Thanks Areba Ross, for your hard work and dedication .. this place has Great Quality Flooring for…read moreall ur needs.. this place is number one

C&F did a great job reflooring a unit we were remodeling for a new tenant…read more Estimate was fair, product was well-installed. Workmen we're very detailed in scraping floor completely clean of prior flooring and installed new plank flooring with zero flaws. Thresholds/transitions looked great. Arrived on time and finished by 5:30 that day as planned. Cleaned up thoroughly behind themselves. Definitely recommend them & will use again in the future. Work was completed in the Bryant area.

In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen…read moreGessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy!

So not sure why previous reviews just on yelp have been down for this company but I went with them…read moreon previous reviews on other sites and by recommendation from a friend. They did a very good job with the install.. the crew was very honest and straight forward ..Erica and Karen kept me up to date before the installers arrived. Erica knows her colors and did a very good job of helping color coordinating the luxury vinyl with my carpet. I would definitely recommend them and would go with them again.

Moe, Thayer & team at Carpet Mills are one of kind. They replaced the flooring in my entire home…read moreand did a fantastic job! Done in 1.5 days! They provide more than just a "business transaction" by truly caring about the customer's happiness. Carpet Mills, thank you for a great experience with my remodel!

I'm glad I don't deal with this company. i'd been dying to try them until I called for Bella Cera…read morepricing and was quoted $15 per square foot when the same exact thing is offered at Kaufman for $6.89. Thayer will gouge you, then tell you your home isn't worth the product. I moved to a minority city after buying my affordable home and pay taxes like everyone else, yet even though I am doing a self-install, Thayer refuses to do fair business. He's classist and thinks he's too good and the product is too good for my investment. When I sent an email for assistance with locating alternatives, he never responded. The man is flaky and doesn't even know me and doesn't know my city as well as he thinks he does to presume that the house and its people aren't worth anything. Furthermore, if he did, he'd know that I've already spent $22,000 on this renovation project and that I'm not too low-end for the engineered wood flooring of my choice. I'd never been so disgusted in my life by a business. My money is as green as anyone else's in this country and I shouldn't be treated as if I'm less than.

I filled out a form online with my information and someone reached out to me, named Scott Osha? and…read moresaid that he was going to get in contact with the sales team, get me scheduled for an appointment for Saturday and have their own install team. I hadn't heard anything all day so I called the local phone number and spoke with a team member stating they are not open on Saturdays, do not have their own team to install. She said that it was a national person that called. I called him (scott) back to inform him that he told me 100% incorrect information, started to talk over me and yell and then hung up the phone. I will NOT be using this company for any of my home renovation needs. These people are a JOKE.

Would be nice to get help before you start to walk out the door. Stop talking to each other and…read morehelp your customers.

Stay very far away from this business. They are awful in every way. Horrible customer service…read more Horrible installation. Installers broke some expensive pieces of furniture. Ridges in carpet. They did not put a ring in the toilets, so it flooded 2 bathrooms. Water ran out into the rooms. Then Horrible horrible customer service on top of that. They will lie and they cheat you any chance they get. The salesman by the name of Bill is a scammer, lier and cheater. Go to reputable store for your flooring needs!! This place needs to be put out of business!!!

We've called three times now and can't get a call back. Guess they don't need the business.read more

I/we require more credit to finish our flooring for another (4) bedrooms, love the existing…read moreflooring installed last August 2025!...THANK YOU, MICHAEL KNABE

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