Thanks Areba Ross, for your hard work and dedication .. this place has Great Quality Flooring for…read moreall ur needs.. this place is number one

C&F did a great job reflooring a unit we were remodeling for a new tenant…read more Estimate was fair, product was well-installed. Workmen we're very detailed in scraping floor completely clean of prior flooring and installed new plank flooring with zero flaws. Thresholds/transitions looked great. Arrived on time and finished by 5:30 that day as planned. Cleaned up thoroughly behind themselves. Definitely recommend them & will use again in the future. Work was completed in the Bryant area.

If I could give 0 stars, it would be more representative of my experience. I went into the store…read morebecause my aunt needed a rug cleaned after her pet passed away. I explained that the pet had soiled the rug. I was quoted a price of approximately $180 something. I was told they could pick up and deliver the rugs, but that if any furniture had to be moved, there would be an additional charge...I think around $80 dollars. I went back to her apartment, rolled up the rug and put it in a closet. I also took a photo of the label on the back of the rug. I went back to the store to show them the photo with the dimensions along with a description of the rug description. Barry told me the cost of submersion cleaning based on the information I had given him on the photo would be approximately $180. My aunt has Alzheimers Disease and is assisted living, and I was afraid she might not remember where the rug was located. I told him exactly where the rug was located in the apartment. I returned to NY where I live thinking we had a clear agreement. When the guys came to get the rug, They passed by the closet where the rug was located and went straight back to her bedroom. They took a rug that was under her bed, which obviously required them to move the furniture, but they left the rug that I wanted cleaned in the closet. When I heard what had happened from a friend, I immediately called Barry. He said they would go back to get the rug, but I would have to pay the fee for furniture being moved. I made my case, that it was their fault the crew picked up the wrong rug. I asked what they would charge to also clean the smaller rug from the bedroom. He quoted me $50 something, so I told them to go ahead and clean both rugs since they had them, and I would split the moving fee, which he agreed to. I was told it would take approximately two weeks. Almost 8 weeks later they called to tell me the rugs were finally ready. When I asked about the final charge, it was substantially higher that the price I was originally quoted. My big mistake was leaving the store without the quoted price in writing. I tried explaining that I had been a much lower quote of approximately $290 for both rugs, and now they said it would be $420. He resorted to making excuses about how it must have been due to the size of the rug (which they saw on the label beforehand and the fact that it was wool instead of synthetic...also on the label). Then he became more aggressive and told me that since the pandemic, he has had to deal with so many nasty customers. I assured him my complaints have nothing to do with the pandemic, but rather on the fact that I was quoted a lower price and then charged significantly more. He again said he's been in business for 50 something years. Again, all and good, but that has nothing to do with my situation. I would never deal with this store again, and I would warn anyone who does to be sure to get everything in writing!

Billie S. I have had Mr. Martinous clean rugs for me for over 20 years and I have been completely…read moresatisfied with everything he has done. He cleaned a rug for my place of worship, an 11 x 14 which was trafficked by hundreds of feet, sometimes seven days a week, annually for us for about 15 years and kept it in perfect condition. He cleaned other rugs for me and they were clean and shaped as good as new when I got them back. Recently my four-year-old grandson threw up on a brand-new looped rug,it was difficult to clean to say the least. Mr. Martinous was very happy that he was able to restore it to new condition. Mr. Martinous is a gentleman who is and has been very interested in doing his job well and pleasing his customers .

We purchased a Cowell sectional from Hanks January 2025 that included 3 electric recliners. We…read morepurchased FurnitureLife insurance too. We reported the damage to one of the recliners to David McNeill in January 2026. Today Savannah told me that it will take until June 2026 for the part to come in because it is coming from China. They never sent anyone to our house so what part# did they order? I am frustrated to say the least. What will they tell us in June 2026? I don't feel like my concerns are being addressed. Don't buy from Hanks North Little Rock AR.

i ordered a chair from the Pensacola store on 1/17/26. They wrote on my receipt it would be at the…read morestore in 10 days max. after 3 weeks I went back to the store for a refund. The store manager proceeded to tell me he didn't know what happened and there is a restocking fee ( which is not on the receipt). i guess it ok to charge restocking fees even when you don't deliver the product. The manager says corporate office handles that so I called corporate and they say the manager controls that. so to summarize Hank's is a bunch of liars and crooks. if you buy from them consider your money a loss. They say they take pride in their customer service and service after the sale. guess that's just another lie out of Hank's.

Everything from start to finish was great. The rep helped me selecting the perfect color laminate…read morewood for my home. The installers were very efficient, worked quickly, cleaned up, and were very friendly.

In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen…read moreGessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy!