In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen Gessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy! read more

Akels Carpet One Floor & Home - Photo taken 2/16/2023 - Carpeting Near Me - Little Rock, Arkansas

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So not sure why previous reviews just on yelp have been down for this company but I went with them on previous reviews on other sites and by recommendation from a friend. They did a very good job with the install.. the crew was very honest and straight forward ..Erica and Karen kept me up to date before the installers arrived. Erica knows her colors and did a very good job of helping color coordinating the luxury vinyl with my carpet. I would definitely recommend them and would go with them again. read more

Ordered LVP from AkEldredge for our home and had it installed by Akels. The installation crew did a very professional job. They started promptly, moved furniture, took out the old flooring and carefully installed the new flooring and cleaned up afterwards. Did a great job installing LVP on our stairs after removing the carpet. Also added new ballisters and looks great. planning on using them again soon on our bedrooms. read more

Worst experience, ever. Did not know how to measure a 12'3" X 11'6" room for carpet. DUH. Then sent an inept installer who came without tack strip and could not figure out where or how to cut the carpet. GEEZ. Don't waste your time with Akel's Carpet One read more

Had wood floors installed May 2018. In Dec 2019 it buckled in one corner due to failure to use expansion joint at wall. Called and spoke with sales rep Michelle. The company only guarantees their work for one year and wanted me to pay to fix their obvious mistake. They couldn't care less that they charged $5,000 for real wood floors in 2 rooms and didn't bother to install them properly. This company is a total rip-off. I now have to search and pay for someone to fix the mistakes they made to an almost brand new floor they should have had the decency to fix due to obvious lack of knowledge & quality control. read more

This place has caused me the biggest headache. I can not even list all the mistakes they've made, but it can be summed down to gauges of carpets missing, tracts not being put in from transferring from a hardwood floor to carpet, corners being neglected to be cut, an entire room left undone, vents not being put back into the floor, doors and hinges not being put back together, no cleanup, the back door being left wide open after they left...... The list goes on. They've come back 3 times to "correct" mistakes and I'm still finding new mistakes everyday. I wouldn't let my worst enemy use this company. read more

Very poor customer service. Few returned phone calls. Ordered and paid for flooring. Received open boxes. Received engineered wood marked "2nd." No one taking responsibility for the mess. Still working on a resolution. 15 days and counting. read more

I am just going to state facts: no opinions, just facts: 1. The original flooring was said to have a guarantee, as was confirmed by the salesman on multiple occasions. Later the Sales Manager tried to say that the guarantee did not cover incorrect installations. 2. The original estimate for the stairway work was 4 days. Actual time was 9 days. 3. The original estimate for the flooring replacement was 14 days. Actual time was 24 days. 4. The flooring was clearly not correct at time of installation. This was agreed to by the installation manager, and a second installer, as well as a third party who measured the floor and found it 4x out of the required level. The Sales Manager however said we should be "proud" to have it, and would not reinstall until legal action was threatened. 5. The Sales Manager said that everyone else who had said the floor was wrong was lying (even the ones who worked for him). 6. The Sales Manager said that "no floor can actually be installed to specification." 7. When we finally did get them to reinstall, it was quoted as a four-day job. Actual time was 17 days. 8. Total project was quoted as two weeks end-to-end; actual time was 9.5 months. (This is not an exaggeration. Had we gotten pregnant at the time this project started, we would have had the baby before our flooring installation was completed.) 9. Every installer was late. On every single day. One week they claimed to have "worked hard all week", but my security system logged only 4.5 hours of total work. 10. Most of the work is done by high school kids on a school-work program. The installer is really only 'overseeing' and training them. This was the case for both installers we used. In conclusion (opinion time): this was the worst experience I've ever had with a contractor--and I do project management for a living. They are either totally incompetent or completely unethical--or both. Avoid them like the plague. read more

I don't like writing a bad review when it reflects on one individual because it reflects on the entire Company. So here it goes. My wife and I have been shopping around for several days looking for the best price on carpet. We finally decided to go to Akel's Carpet One in Conway. The young lady who works there is very friendly and helpful. I give her an A+. After my wife and I decided on the carpet we wanted. The young lady set us up with financing and the called someone to come do measurements of the room we wanted carpet in. I am familiar with measurements and understand that dimensions take play with waste when it comes to buying carpet. I even discussed pricing and square footage of the room to be measured. We agreed on a ballpark figure of $2808.61 without my Military discount of $100.00. The young lady then gave me a business card with a name and number on it, telling me that this is who will be coming to do the measurements of the room for us. I then called the number on the card and left a message saying that he needed to make us his last thing to do for the day and that I need a 30 minute notice before coming. I then get a call later saying that he is in town and that he is on his way. I asked him to give me 30 minutes before he came and he said that he made a special trip to Conway to do this for me and he was coming. I then said "Well I am sorry that you had to do that for me." He then changed his tone and said that there was a customer at the store he was going to help, then be on his way. I said that would be fine. He then shows up at our home and was nice. He done the measurements of the room and sat at our bar to figure his measurements and pricing. He then said that it is going to take 33 feet multiplied by 12 that comes to 396 sf. I then told him that I understand how carpet measurements work and that I had measured the room and it is a total of 331 sf. I could tell that he became offended and said that he had been doing this with them for 25 years and that he is in this business because his family started it and he is part owner too. He then said that he is not trying to rip me off either. I was left standing there thinking, all I wanted to do is discuss measurements. He then told me that the carpet we wanted was going to cost us a little over $3,360.00. I said that is quite a big difference from what I had discussed earlier. It is over $500.00 difference. I told him that I would discuss it with my wife before making a final decision. He then told me to call her. I said no, that I would discuss it with her. He became obviously aggravated again and said that he had to make a trip down here just for me and then had to sit in his car for 30 minutes waiting on me. He then said his time is valuable.All I could think was "Wow! Now I can see what kind of person is sitting in my house talking to me like trash. Knowing that he told me he was going to help a customer at the store before he came and now he is telling me that he had to wait in his car because of me." He needs to keep his story straight. I then told him time is valuable and he probably should go. He looked at me funny, as if he couldn't believe I was not binding over for him. He then said that he would work with me and come down on the price to $3,000.00. He didn't know it but I was done, I was trying to be nice and said no thank you and then he said that he is the biggest carpet dealer around and I would not find a better deal and that he was financing me with zero percent interest for 18 months and that cost him money. Once again he thinks I am stupid. Synchrony bank finances Carpet One , not the store. So at this point I am not even listening to this idiot. I just start walking towards the front door and then Curiosity got the best of me and I said. If after I discuss the price with my wife and she says go ahead and do it, can I call you to finish this. He then turned and looked at me and said. No! You had your chance, No disrespect to you but I am not dealing with you anymore. Most unprofessional experience ever. read more

Don't use these people Installers were unreliable showed up late destroyed property broke picture frames & figurines tore tile off sinks Owner would not return my phone calls Refused to do anything about damage. Installers also knocked one ceiling fan down. I would give these people a F for failure all the way around. I had two friends who were going to have carpet installed. Guess what they are not going to use this company, I do not recommend this business!!!!!!!!!!! read more

carpet one is the best flooring store i have ever dealt with. their customer service is un surpassed! i hav used them for not only carpeting but my hardwood floor needs. their response time is immediate and they are very knowledgable about any questions i had. i highly recommend them to anyone looking for any type of flooring needs. their service is incomparable. read more