I love this place and have been shopping here for years. Just this morning I went to pick up my…read moreusual supply of loose screws, a respirator-filter replacement and some other odds and sods and also just a few pieces of lumber from the yard. You're not allowed to wander around yourself, and I had enthusiastic help from Andrew and Christopher, who made inventory requests and pulled down massive bundles for me to look at, and helped me select some good pieces for my project. It was a risky-dinky project yet I was treated with patience and friendliness, and not like a waste of time, which would have been understandable! Thanks guys, and see you next time!

Total low life store! Everyone who works here has major attitude from the girls at the front…read morecounter to the guys in the hardwood department. It feels like the store should be located in Surrey. I'd rather pay slightly more across the street at Home Depot.

This company are terrible to deal with. The staff are rude and impatient but the owners girlfriend…read moreis a complete c...t. I am certain the staff attitude is because of her. There are better companies to deal with who give courteous service. This place should be shut down.

I have bought gravel in bags and by truck and had no problems in fact several years ago when they…read morefirst opened several years ago they delivered a yard of gravel at my home off Renfrew and 17th and didn't charge for delivery because the man said they just newly opened and delivery is free I was shocked and happy and went back several times to buy different products with no problems so to hear news of being treated rude is quite weird

Saturday April 18, 2026 1 pm Mandana at Customer Service + Denis are excellent as they helped solve…read moremy week long dilemma as the Made in China four 17 L rectangular plastic plant pots I cycled 1/3 of the way from Vancouver that I bought yesterday and had to return again today didn't have drainage and the holes that should have popped open were sealed shut and needed to be drilled open with a 1/4 inch $200 drill so that my strawberry, tomato and spinach plant roots don't drown.

Waited in line to refund a defective on-line purchase at the customer service desk and when it was…read moremy turn I was told that because it was an online order I would have to go around the corner to the rental counter which required another wait in line. There were no signs indicating that online orders were NOT taken at the "customer service" counter. Seriously??? 'Customer service' are just words at this store. There are other Home Depots relatively close by which will serve their customers better!!

Cheap renovation supplies, but that's the key word - cheap. Some of the prices are unbelievable but…read morethe quality really varies across the products. Tile is tile for instance, but some of the hardware, tools, fasteners, etc. are pure junk Just be picky about what you get, and if you want anything to last, you may want to shop elsewhere. That being said, this is great for landlords where things like doorknobs, locks, and other small things that could break easily can be replaced cheaply, even if damaged by the tenants. I will continue to shop here, but I'll just be judicious on what I decide to buy.

First time here, we were looking for bathroom glass door and we got what we wanted. Overall nice…read moreproduct range and affordable price!

For homeowners this place has subpar customer service. Friendly people on the phone try their best…read moreto connect with representative you are working with, with little to no response. Late delivery of orders (multiple days) with a kind older man who is alone and unable to unload larger items that are shipped on pallets and obviously loaded with either a pallet jack or a forklift. Apparently "curb side" service means the truck pulls up to the curb and then it's up to the owners to unload their order. Not the drivers fault at all. I was contracted to site manage the renovation and tried twice to reach the owners representative without any callback, even though I left a message to try and find out when the owners order would arrive. I had not talked to this rep previously so my message asking for some information could have been from anyone of her customers as far as she would know, and no call back. This would appear the norm rather than a missed call to a client to their or their contractor. The upfront people who answer phone and try to assist are friendly and helpful and the drivers as well. Other than that, poor representation, lack of call backs and no way to safely unload orders onto the "curb" I would not recommend this company if this is how they treat all their clients.

Extremely helpful staff - Shahideh was fabulous in showing us a variety of products and able to…read morecater them to our needs and budget. Saved 40% over what other stores in Vancouver were charging for the exact same products. She discussed design with us, researched options, and made many thoughtful suggestions. The service section of the business was always busy, but maintained first class professional communication and courtesy. Maybe you might even make it there on "donut day" and share in the goodies! (We even returned a product for exchange - absolutely no questions asked!) Recommended without hesitation.

Standard is a contractor oriented building products supplier.If I suspect an item is not there I…read morecall the sales desk.It's not a place to get everything in your home.It's a place to buy the product to build the home and renovate. I know what I want and do you have it?It's a place like that.Old school.Like Lumberland and Beaver was.The website doesnt work for me.Some challenge there about my server and theirs.

This place is a fail, price is alright. The customer service sucks! From the guy at the gate all…read moreattitude, to the guy they sent to help me in the yard, which I had to wait 10 min then go back in to sales to re-ask to send someone out to help me. When he showed up he wasn't too knowable. Then after all was done in the yard I had to interact with gate guy again. Then into the sales office again! Was it the managers day off? Because no one seems to care about their job here... I think I might find another place to get lumber next time.

Rude customer service from their receptionist Gina. I would recommend ANY tile company over…read moreDaltile, and I've worked in the business for a few years now.

From the owner: Daltile is the industry-leading brand of ceramic, porcelain, glass, metal, and stone tile as well…read moreas mosaics, extra-large slabs, countertops, exteriors, and roofing tile. Daltile products are distributed through over 250 company-owned sales service centers, stone slab yards, and gallery design centers that service a robust network of trade customers. Daltile products are also sold through independent flooring retailers. Dedicated to innovative product development and distinguished style, Daltile provides a rich palette of quality products created to inspire residential and commercial designs.

In the midst of kitchen reno decision making, my man and I came here to get some sustainable…read morerenovation advice. We received some great advice, helpful service, and found some awesome tile options for the backsplash. I had been hoping to have a look at the Fireclay Tiles in person and they stock these here. Absolutely beautiful and made of recycled materials. Another wonderful bit of advice was regarding our counter top. We had our hearts set on a brand where there is a factory in Canada, but being that there is also a factory in Korea, it was hard to know which colour options came from which plant. We were able to find out from Diana that the colour we had chosen is made in Canada, which was great news. Other stores had not been able to provide this information, or told us incorrectly the material was made in China, or it was all made in Canada. They carry a lot of bulk and refillable cleaning supplies that are all green and earth-friendly. And should you need a chicken coop, they have those, too!

I first discovered Greenworks at its location near Olympic Village, probably close to ten years…read moreago. At that time, I wasn't in possession of a space in which I could make use of their gorgeous, health-conscious and thoughtful products, but I spent a long time in their showroom looking at everything and asking tons of questions--which their staff were happy to answer--and vowed to myself that I would remember this special place and come back when I had the space and the resources that would allow me to take advantage of what Greenworks offered. That day finally came this past Saturday. I'd researched their lime wash products online and narrowed down my colour choices, and was ready to make a decision. The room I'm working on is large -- 12 x 20 with a vaulted ceiling, and both ceiling and floor as well as walls were going to get the Greenworks / Portola treatment! I arrived at their new, much smaller location in East Van to find two staff in the shop and three customers; I was the fourth, and happy again to browse while I waited. Eventually one of the staff, a young man, asked if he could help. I described what I was after and he pointed me in the direction of the Portola colour samples and then went back to his previous customers. I soon chose what I wanted and waited again. Again, eventually the same young man approached and I showed him the colours and pulled out my measurements for the areas to be painted with the lime wash -- walls, floor, and ceiling. I said I was looking for a ballpark total cost and asked if he needed pen and paper to take down numbers. He said no. I gave him the dimensions. I will spare readers the details of what followed and summarize: Over the next ten minutes, he asked me for those numbers a total of five times. Went back to his previous customers twice. Answered the phone and instead of asking the caller to hold or taking their number for a callback, stayed on the call and served them. I leaned in at that point and quietly said, please call them back. He did not glance at me or respond in any way. When he ended the call he asked again for the dimensions I'd already provided four times before. Finally he named a total price. Doubtful of the accuracy of the quote, I asked, again quietly and neutrally, for a printout, which he provided. He then turned away from me and to the two other customers who by this time were talking with the other staff person, proceeded to interject in that conversation and answer the questions they were asking of his colleague, and ignore me completely. I left. I'm a little embarrassed to say I climbed into my truck and shed some tears. Years of anticipation -- and years of planning and working and saving -- had gone into that day for me, and it was a massive disappointment. I'm not a frequent review-writer ... I'll take the time only for the standout experiences, and usually only for the stellar ones in that category. That's what this could and should have been, but wasn't. And when I ask myself why I'm writing a review instead of just calling or emailing to "complain to the manager," I realize it's because I don't want to take the chance of either tipping off, or having to interact with, with that person ever again. I worked retail for eight years myself, to put myself through school, and have run my own business for over 25 years, and I know we all have off days and we all make mistakes and we all have to learn over time what it takes to provide great customer service. But this wasn't just an off day or a mistake or inexperience. It was willful disrespect -- towards both me and his employer. I would, however, be grateful for an apology from the store owners and the offer of a one-to-one appointment with another staff person at a time when that young man will not be on site. Greenworks is the only natural building supply store that I know of in Vancouver, and definitely the only retailer in Canada of the product I'm looking for. I could order from the source, which is in California, but shopping with and supporting local retailers belongs to the same ethos as buying natural non-toxic building materials. So, Greenworks, I hope you read this and respond as the kind of company I still believe you are. I signed up for Portola's newsletters and texts today. They have my email address and phone number.

this is the best garden shop in town. As a professional landscaper I always find the tools and…read moresupplies I need at very reasonable prices. Both owners are very helpful and will recommend and suggest options to what I need. They seldom might not have something in stock but will order for me. in a week it's there. If they do not carry the brand they will suggest options in other stores in town!! I also take my power tools to their shop downstairs. Really great service all around.