Very irresponsible company. They caused so much damages we can not begin to explain, now we are…read morestuck with the damages and have to spend over two thousand dollars to fix .They refused to take any responsibility saying it "was your fridge and your tiles not ours". Like the fridge walked on its own and caused it !!! Carmen is specially very rude and unprofessional. 1-They moved the fridge to bring in the counter top and dropped the fridge it on the entrance tiles and broke and damaged the tiles.Refusing to take any responsibility for their actions. 2- They secured the dishwasher into place drilled holes into it and put a rough piece of wood to secure it causing a hole into the dishwasher which also sits crooked and not flush with the counter top. 3- There is a dark line in the middle of the white counter top that looks like a crack. They send their installer to look at these issues,all he did was rub acetone on it and made a mess by throwing some superglue on the tiles like that is going to fix the problems then kept staring at the damages and spoke a foreign language to the owners and did not seem to know what to do. There are more complaints against them not taking responsibility on the BBB. Stay away from this company. Gilda Arjomandi

I can't recommend this company enough. It was excellent service and quality right from the start…read more The prices were very fair and the install perfect. I would not hesitate to use them again or recommend them to friends or family. It was worth the drive to Richmond! Thumbs up to all of the staff!

Avoid this company at all costs! A 2 day install took 6 months to complete. Measurer and installers…read morewere incompetent, having to cut into our drywall in many places in order to try to fit the stone. The stove opening was measured too tight so it was extremely difficult to put stove in place. Then, the stone backsplash was installed crooked and the company accused us of having crooked walls (they are perfectly straight). When you try to speak directly to a manager, you receive a curt email response from the secretary. Colonial Countertops refuses to take any accountability for their mistakes, and does not take steps to make things right for the customer. Once they have your money, they ghost you (Miro).

Family based business. What can I say about these guys. My friends were looking everywhere for A…read moreframe. They were told it will cost them $200 to buy. Colonial Counter tops called and gave them one for free. Highly recommended. They know how to look after their peeps.

Another alternative to Home Depot for granite kitchen tops and complete custom make jobs…read more Indeed, an asian style as per pic. Wouldn't exactly say the warmest of customer service, more monotone, perhaps due to language barrier lol. She did ensure that they can beat HD and provide free quotes. Small showroom with a handful of models, not earth shattering.

They are a real professional team. Everyone knows what has to do without supervision and does a…read morefine job. Very satisfied for my 1100 sq ft new floor.

I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate. I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was. We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit. The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems. Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs. Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow". The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them. Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com. I just think you should be warned! Dr. Andre Retel, MD Vancouver, BC

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

It's been a couple of months since Eric Tang, of Tang's Cabinets & Woodwork, built and installed…read moreour new upper kitchen cabinets and refaced the lower kitchen cabinets as well as refaced both our bathroom cabinets. They look fantastic and are easy to maintain. When I went to Eric's business and asked him if he could do this and do that his response was just what I was hoping for. He said "I can do anything you want." Of all the contractors I had been researching and talking to, and there were many during almost 18 months of looking, no one had said that. The reviews I'd seen online also noted Eric's professionalism, attention to detail, good advise, competitive prices and accommodating and those reviews are correct. We like him and we trust him. We wouldn't go to any other business now for cabinets or other similar jobs that we may need done in the future.

We've had Eric Tang do cabinet and storage work for our piano room and for our master bedroom…read morecloset. We found Eric to be professional, competitive in his quotes, and timely in getting the work done and in installation. We would definitely use him again. Kindest regards, Diana and Steve Nyvik

The King of Floors is a well deserved name. We went there after checking out many other flooring…read morecompanies. We were greeted by Troy, the store manager who spent a great deal of time walking us thru the warehouse. He listened to our concerns and questions about such a big project for flooring for our large area. When we left, feeling confident we had made the right choice, we couldn't believe the low cost compared to the other stores. Save yourselves a lot of time and just go there, that is what we now tell all our friends. Terry G

Troy was great. I would 5.5 if I could. Thanks for everything. I love my new floor. It looks…read moregreat.

The team at Frontier Flooring were so great to work with! They came to my studio to give the…read moreestimate, brought flooring samples, helped me figure out what would be best for my needs (and as someone that knows fitness, not flooring, it was great to be able to have them make professional recommendations). I didn't feel pressured to make a decision, and they helped me stay within budget, which was awesome. The job itself went really smoothly! They were in and out in a day, the team kept me in the loop and everyone was great to work with. Thanks guys - I'm excited to rock out this new Zen Room with some yoga fun!

Had a great experience with Frontier Flooring Services. They…read morereally went out of their way to help us find the right wood flooring of our choice; assisted with Strata to relieve the usual headache of owning a Condo in downtown vancouver; and got the work done in a great turnaround time. The guys are really nice and very trustworthy. We even left them keys to let themselves in and get started on the work while we were out. All together a great experience to match our now great flooring. Will definitely look to use them again next time.