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    Paragon Surfacing

    4.3 (8 reviews)
    Closed 7:30 am - 3:30 pm

    Services - Paragon Surfacing

    Countertop installation

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    Mama's Kitchen & Bath Cabinets - St. Martin Ridgewood Simply White and Black Walnut

    Mama's Kitchen & Bath Cabinets

    (6 reviews)

    $$

    Awful service quality at Mama's Cabinets. I visited them…read moreand spent a couple of hours to explain my kitchen design to one of their senior associates, gave him all drawings and dimensions and selected materials. He promised I'd get a quote in 2-3 days, and nothing for 10 days was received. Then I get a call from another associate who said that the job was delegated to him, and he was clueless about what I wanted and started asking all the questions all over again!!! Just told him that with this kind of customer service I wouldn't trust them with my job. Two weeks of precious time wasted! Not recommended at all.

    Do not believe the one star. Now a negative ten. DO NOT use this business. I ordered drawers in…read moreApril with the rest of my order. When they discovered they weren't in the shipment in July, did they order them then, NO, apparently not!!! They just called today at the prompting of the contractor who JUST finished fixing all the things wrong that the other contractors did that they hired initially, to say if they put in the order it will come MID October. They don't even apologize for their TERRIBLE service and they don't even try to make amends in any way whatsoever. Yes, September 6th today and they started the install on my tiny galley kitchen in JULY!!! Now they are saying mid October it MIGHT be done!!! How can they possibly still be in business??? About to start calling the media outlets to report them. I've had it!

    Bed Bath & Beyond

    Bed Bath & Beyond

    (12 reviews)

    $$$

    Metrotown

    I rarely leave reviews, but my experience with this company was so frustrating and time-wasting…read morethat I feel obligated to warn others. We ordered three walk-in closet systems. One of the boxes arrived completely destroyed and contained random parts from three different systems. We contacted customer service immediately and made multiple calls over the span of two months -- often waiting on hold for hours -- and were repeatedly assured the issue would be resolved. After all that wasted time and effort, we were told that the only option was to disassemble everything and return the items for a refund -- as if they were doing us a favor. By that point, the units were partially assembled and the boxes were long gone, which any reasonable customer would expect not to need anymore. They refused to reimburse us for the packaging or offer any alternative solution. Given the amount of time we already spent trying to resolve this issue, the company should have issued a full refund without requiring further inconvenience. Instead, they asked us to spend even more time disassembling the product and arranging shipment, which shows a complete lack of respect for their customers' time and effort. Disorganized, unprofessional, and dishonest. Stay far away from this company.

    Bed Bath & Beyond is closing and the reason is very obvious why. The items that they sell here are…read moreover priced. Even the on sale items, I could find at say Costco for cheaper and better quality. The liquidation sell as of now is definitely a no go / not worth the price.

    Sustainable Solutions International

    Sustainable Solutions International

    (2 reviews)

    We had a leaky toilet and I needed a replacement part stat! I went to the manufacturer's website…read moreand found the numbers of local distributors. Only problem was, they only sold the product, not the parts that go with it. I emailed the manufacturer and a customer service rep. from Sustainable Solutions named Debbie not only sent me a very thorough and helpful reply but called me as well. I gave her the part name and number and was told that she would send the part right away. And best of all, the toilet apparently comes with a lifetime warranty and because this leak was a known issue, they extended the warranty of the parts so it was free of charge! So, Debbie shipped out the piece that very day and I got it a few days later. Installation was super easy and if you're ever in doubt, the Sustainable Solutions website has how-to videos and tutorials! No more leaky toilet!

    I have a 6 year old Fluid kitchen faucet that I love, but a little piece broke after much use. I…read morecalled Kitchen and Bath Classics where I purchased it from, and was given no support. I looked up the distributor, and got in contact with Connie at Sustainable solutions. She spent several days emailing me and I got a replacement part which did not end up fitting. I am one small customer with one small problem, and yet the service I received was stellar. Connie was professional, patient and helpful. Sustainable Solutions solved my issue. I can't recommend their products enough. Thank you. Look for Fluid and their other brands.

    Paragon Surfacing - countertopinstall - Updated May 2026

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