I very seldom provide "testimonials" for businesses that I frequent, but with European Specialty…read moreAutomotive Services, I must make an exception.
A couple of days ago, I brought my virtually brand-new, 2020 Porsche 718 Spyder into the Porsche dealership in Victoria, B.C., for its first scheduled oil change.
The dealership was very professional to deal with (or so I thought, at the time!), and I picked up my vehicle, little more than 3 hours later, work complete. On route to Tofino, where I planned to escape for the weekend with my wife, an indicator light came on in the dash, advising me that my oil had been overfilled, and to contact the dealer immediately, which I did.
The representative from the dealership made a variety of excuses for what had happened, but, reiterated what the warning light had said, that it was still safe to drive the vehicle. With this in mind, I cancelled the rest of the weekend, and headed back to Nanoose Bay the following day, where I would decide on the best way to move forward.
After describing the situation to a good friend of mine, who has owned numerous Porsches, he told me to immediately take it to European Specialty for a proper assessment. I called his contact, Tom Zieba, the company's Service Manager, who told me to bring the vehicle in right away, and they would make time to check it over.
In retrospect, they did far more than this, and carefully removed and measured the oil in the car. In addition, they documented, through text and photographs, every step in their investigative process, which determined that the Porsche dealership had put almost one full litre of oil too much into the car, which, as most people know, can be disastrous for the longevity of an engine.
Despite accommodating me on a last-minute basis, and spending several hours working on my car, they charged me literally a fraction of the money to properly install the correct amount of oil that the Porsche dealership charged me to screw it up in the first place.
As a result of this, European Specialty Automotive Services is a company that I would confidently refer to anyone who is seeking first-class, reasonably priced and friendly automotive expertise. In my experience, they not only equaled the Porsche dealership in terms of quality of service and work, but far exceeded them.
Sincerely,
Mark Mitchell
Nanoose Bay, B.C.
