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    C&W Marine Services

    5.0 (2 reviews)
    Closed Closed

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    6 months ago

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    Kent's Mobile Marine Repair

    Kent's Mobile Marine Repair

    (13 reviews)

    I will say Ken is a straight forward guy and I do appreciate that. However, it was a disaster…read moreworking with him. He charged me top dollar to re rig a new outboard motor for my boat recently purchased and delivered to him. He called me when the job was done demanding I " come get the boat NOW because I need room!" Then he added " just one little problem, it doesn't run" He wanted me to pay him the full amount we agreed on too. He said it was a harness problem and take the motor back where I bought it. I showed him a video of the engine running at the dealer location including with the factory harness which they are required to do and he said "they probably used a different harness to cover up the bad one they sold you" Ken also clipped some wires he said " I didn't need" The dealer repaired Kens wire cuts and explained these harnesses are all plug and play and very simple to install. Ken also ignored the fact my battery cables were old and would also contribute to the engine failing to turn over. I shouldn't have paid him but did so thinking once it was proven there was nothing wrong with the motor he would man up and return some of my money especially after now having to fork over $800 to the dealer for repairs of his work .

    Mel is the consummate professional. The absolute best of the best…read more If you're looking for a marine mechanic you can trust, look no further. Mel is always booked weeks in advance, and there is a reason for that - it's because he is very very good. After buying an older model boat and getting ripped off by a couple of unscrupulous marine mechanics (unfortunately there are a lot), I was referred by a friend to Mel. I am confident saying I've met my mechanic for life. Mel is hard working. I've seen him break a sweat hauling big engines over his shoulder or having to use a hand or electric Sawzall to cut out an uncooperative part of an engine. He is committed to doing to the job and doing the job right. Mel is smart. He knows out to think creatively when challenging situations arise with older tough-to-service boats. Mel is knowledgeable. There is nothing he hasn't seen. He has thousands of hours (over 30 years) of Marine mechanic experience and is certified in every meaningful marine mechanical skill. Mel is honest. He won't pressure you into doing work you're not ready for or don't need. He will give you an honest accounting of the facts and help you make the right decision for you, your boat, and your budget. He believes in the long-term relationship. I can't recommend Mel highly enough. It's a privelege to be his customer.

    Elk Grove Power Sports - EGPS 12.25

    Elk Grove Power Sports

    (347 reviews)

    These guys were very friendly and extremely knowledgeable. Helped me price out a larger windshield…read more Took the time to learn about the bike I owned and they type of riding I did.

    I rarely leave negative reviews, but after spending weeks working with Elk Grove Powersports on a…read moremotorcycle purchase, I feel obligated to share my experience. First, credit to Cody. He spent a tremendous amount of time answering my questions, helping me understand the process, and putting a deal together. As a new rider, I appreciated the effort he put in. The problem wasn't the salesperson. The problem was management. I was purchasing a motorcycle along with roughly $2,000 in riding gear. At some point during the process, there was a misunderstanding regarding a pair of boots that I believed were included in the deal. When I discovered they were not, I wasn't asking for the motorcycle price to be lowered. I wasn't negotiating freight, setup fees, or other dealer charges. In fact, I agreed to buy the motorcycle at the advertised price. I simply tried to find a reasonable solution to a misunderstanding that occurred during the sales process. When I spoke with GSM Joe O, I suggested multiple compromises, including splitting the difference. Instead of working toward a solution, Joe interrupted me saying I was "talking in circles" and made it clear he wasn't willing to do anything further. He was not willing to do anything to try and make the deal right. I'll own my part. After that conversation, I told Cody via the messaging system that I thought Joe had been rude and was acting like D. Was that the most professional wording? No. But it was an honest reaction to how I felt I had been treated. What happened next is what shocked me. After weeks of communication, countless conversations, and a customer who was ready to buy, I was informed by Joe that he no longer wanted my business. Despite his salesperson reaching out that day to button up the deal.... My wife had approved the purchase, the down payment was ready, and the only remaining question I had was regarding delivery. The deal was done. See text attached. I never shopped this deal around. I trusted the dealership, worked exclusively with them for weeks, and was prepared to move forward. What makes this so disappointing is that it appears the transaction wasn't canceled because of price, financing, or an unreasonable request. It appears it was canceled because I expressed an unfavorable opinion about the GSM Joe. If that's the case, then management allowed personal feelings to override common sense. A sale was lost. A salesperson lost a commission after investing weeks of effort. The dealership lost revenue. And a customer who was ready to buy walked away. Strong leaders can handle criticism. Strong leaders separate their feelings from business decisions. Unfortunately, that didn't happen here. Today I'll be driving to the Bay Area to purchase a motorcycle that Elk Grove Powersports could have sold. That fact alone tells the story better than I ever could.

    Norcal Watercraft - Front of building

    Norcal Watercraft

    (8 reviews)

    Look no further, these are the best in the business!!…read more Excellent service & professional work! Bought two 1993 jet skis that haven't been ran since 2007!! Called numerous places throughout Northern California but was turned me down everywhere because they are 10+ years old. Found NorCal watercraft on Yelp and decided to give them a call to see if they can inspect & do a much needed tune-up in hopes of being able to run these skis before the summer ended. They said no problem bring them in . They were up & running within a timely manner. Took them to the river this weekend & they both ran great like new. They also educated me as I am a beginner with water-crafts, what to do & look for, how to properly winterize, and answered all my questions. Highly recommend!!! They have earned my business forever!!!

    I have two jets skis a 2005 Seadoo GTX and a 2005 Yamaha FX Cruiser. I took them both in for an…read moreoil change and tune-up but also had an issue with the Seadoo start/stop switch. I was pressed for time and had a small window to get this done. I called and spoke to Nathan and he was able to accommodate my schedule and get the job done and on time. A bit about the service. I did receive a call from Nathan about my jet skis and he was able to thoroughly provide a status and clearly explained what he found. My main concern was the switch, he tested the switch and the relay and everything was good. He told me how to rectify the problem and did not recommend changing any parts. I asked about replacing with new parts and he told me it would function the same. I appreciated his honesty and was pleased he did not take advantage of an opportunity to make more money! The customer service was outstanding! I talked to both Nathan and Marina and they both were nice and pleasant. When I arrived they both greeted me and helped me unhook my trailer. When I came to pick up my jet skis, Nathan showed me my old parts and explained what was done. Marina took my payment and they both assisted with hooking up my trailer. I definitely will be back to winterize and service my jet skis. Great job Nathan and Marina!

    C&W Marine Services - boatrepair - Updated September 2026

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