Good machines and good service. Bought a snowblower from them last year. Had an issue with it…read morethis year. Brought it in and expected to have a fight about being charged for it.. no charge. Warrantied. Bought a zero turn mower from them 3 years ago.. still no problems. Would have given 5 states if didn't have that issue with snowblower in first place but they did right.

Update, after that tire was fixed, I mow the lawn on at once and it went flat again. I took it back…read moreto have them remounted, mow the lawn again, and guess what? flat again! They didn't put any kind of bead or sealant around the tire whatsoever When mounting it. Finally I took it to North Syracuse lawn and snow where they also installed an inner tube.

My husband had his beautiful shiny red snow plow (that he kept covered in our attached garage for…read morethe ten years we've owned it), picked up by Brodner's to have the starter changed. We kept calling and calling to see if it was ready, to get it back, but it was never ready. Finally, they said since it was summer, and they were doing so many lawn mowers that people needed right away, would we mind waiting? To be agreeable, my husband said sure. In the Fall, we were delivered, when neither of us was home to receive it, "our" snow plow- except it wasn't ours. It was the same brand and type of plow, but it was rusty and dented, with old rusted wheels, and ours was sparkly brand new- looking. My husband called to try to get our rightful plow back, and they said it was ours. It is not! BEWARE! Keep your model number number handy, if you need a repair, so you can identify your equipment! I am fair, and to be fair, this rusty snow plow does start up and run. But it's still not ours. I wonder who has ours...

Excellent service and parts availability! Head mechanic is an asset! Parking can get a little edgy…read moreon Saturdays.

Repaired my Hustler Raptor SD under warranty. I purchased from another company in East Syracuse…read morethat has terrible customer service. I wish that Scott's had been an authorized dealer when I purchased my unit - I wish I could have given them my business. They were proactive about calling me back, came to pick it up the day after I called, only charged me $35 for transport, and had it finished and in my driveway in time to mow the following weekend. Great Folks!

From the owner: Upstate Tractor & Mower (formerly Scott's Small Engine) in Tully, New York is your leading provider…read morefor Country Clipper, Hustler Turf Equipment, Simplicity, Snapper, and Yanmar. We are family-owned and operated. Our name may have changed, but the commitment to our customers has not. We pride ourselves on consistently delivering exceptional customer service. Whatever your needs are - we will spend the time to help you choose the right equipment for you. And our service goes beyond the sale. We provide free set-up and free delivery of your new equipment. We don't just drop it off either, we'll make sure you know how to operate it. We recognize that your purchase is an investment, we will be there for the life of your equipment. Give us a call today