Service department refused to give us a estimate on a safety recall on our Toyota sienna then tried…read moreto make a appointment and said they would call us back and never did.When we tried to call back the next day they had blocked all of our phone numbers and refused to speak with us.The service managers name is Bryan Drawhorn we have filed a formal complaint with Toyota against Toyota of Roanoke Rapids NC.If your planning on buying a new or used car or having your car serviced stay away from them.We are now having to drive two hours away to have our safety recall done.

They send flyers to people's houses from surrounding areas. The flyers are all "winners." The phone…read morenumber on the flyer is to a third party hotline. They tell you you won and to quickly go down to the dealership to pick up your prize. My first prize was supposed to be a flatscreen TV. I asked if this was legitimate several times and the hotline assured me that it was. I drove an hour to the destination, only to find this dump of a dealership. It was dirty and the people there acted so sketchy, like they had just gotten out of jail. They took down my personal information, told me to choose an envelope off the wall. The envelopes all had $2 in coins in them. Everybody in the place knew they were scammers, but no one wanted to talk to me. My "prize" didn't even cover my gas. I then kept getting their bs flyers in the mail. The last one I opened said I was another winner. This time, my prize was $2,500. I called the hotline number and asked them to remove my information. They said "no," that they had no control over that. They said to call the dealership. When I did that, a nasty woman answered the phone only to tell me she couldn't remove my information either. She said to call the hotline. I told her I did that and they said to call the dealership. She then put me on hold for 15 minutes only to come back on the line to take down my contact information again. I asked to speak to someone who could help me with my simple request. She said someone would reach out to me. I had to press her to even get a name. Well, "Doug," never called. I called the following day and he was apparently "out" that day. He never called the next day, or the next day either. What an absolute scam to get "customers" in the door. Don't trust any of those people.

**BEWARE**scam**Tim Allen is a thief and a lair. He stole my money. Said he installed a newly…read morerebuilt alternator and charged me parts/labor. I broke down on a Road trip just me a mom and my 2 year old baby. He send us down the road and put our lives in danger. He installed a very old used alternator and charged me $1,000.00 not only did he take advantage of me being a single mom he didn't do the work or buy the parts. Said the labor and parts have a "lifetime" warranty. The alternator he put in caught on fire and destroyed my engine.They don'thave any life time warranty he has ghosted us and won't return any communication. I will be taking legal action against him. Claiming to be a Christian is a big part of his business. But hes got some news for him. Because the good Lord has a furious wrath. And he will come down upon him with his hands, and God will bring him all of his punishment.

Very helpful and informational! If you need towing for great prices come here! Came and check out…read moremy car in no time and offered a great tow price.

If I could give 10 stars, I would. It is difficult to fully describe the remarkable service that…read moreMike and his father provided to us during our time of need as we had a horrible accident on our way to Florida along I-95. Both of them took great care of us not only with the car but with setting us up in a hotel, local arrangements, trips around town to get luggage, and finding transport to the Raleigh airport. These are great people that go above and beyond what is required. In our time of need, they were there for us and it will never be forgotten.

I recently had work done to my truck at Rickys. The work was done well and at a very resonable…read moreprice imo. The staff are freindly and answered all questions . I will go back if needed.​

Great service at reasonable rate. Took car in for state inspection. Greeted promptly and inspection…read moredone almost immediately. No attempt to upsale with suggested but not required service. Friendly atmosphere with trusted people, will definitely come back when additional service is needed.

These guys are great! Reasonable and honest! I broke down on my way home from Florida to…read morePennsylvania and these guys stayed open on a Friday to fix it and was back on the road in a matter of hours.

Wow, these guys are honest to goodness life savers! Son broke down on the road going home from…read morevisiting us, hours away from us and his home... and they got him all fixed up and back on the road again same day! THANK YOU!!

Was driving along the interstate and suddenly started hearing a rattling noise from my car. Headed…read moreto the nearest auto repair I found on google, which was Gary's. They checked the engine (problem wasn't there), then got the car on the lift and found the offending piece of gravel stuck in the wheel. I got out of there in less than ten minutes with the problem fixed, and they wouldn't take any money for their help.

Extremely professional and efficient, most of all kind and courteous staff. Alternator broke down…read moreon an 8 hour drive was one of the only places near by but couldn't have been more perfect place to break down. Ashley at the desk was extremely helpful and Chris did a fantastic job on the repair.

They were a great find for us when my car's critical engine malfunction lamp suddenly started…read moreflashing on I95 in the middle of a 7 hour drive, several hundred miles away from home. My car was really running rough and I wasn't sure how we were going to reach our destination. They were just a few miles away from us and we saw they had received several good reviews on Google so we felt this was the right place to go. They were very friendly, explained everything clearly and were able to start working on my car right away which was a tremendous relief. They had us back on the road in just a few hours and I wouldn't hesitate to recommend them to anyone in the same situation.

After hitting floating debris our outboard was damaged beyond repair. This occurred Tuesday before…read moreMemorial Day Weekend with our a house full of guest arriving Friday morning. Team Overby was able to source a new outboard, install and have us back on the water by Friday morning.

When my older Sea Ray started cutting back during acceleration, I took it to Overby's as I had for…read more10+ years for maintenance and repairs. The mechanic working on it, who I've known for years, first tried adjusting the idling and did a full maintenance. That didn't fix the issue so I took it back to have the carburetor rebuilt. They told me it would be ready by the next time my family was coming up to the lake for the week (about two months from when I took it in). It wasn't. So we had no boat for the week. No reason given other than we haven't gotten to it yet. Then when it finally was finished, they call and tell me if I don't pick it up soon (a 4 hour round trip drive for me) they will start charging me a storage fee, even though it was their fault the boat wasn't ready on time for us to pick up and use it while we were there at the lake. When I did go and get it, it ran for an hour and then cut off. I had it towed back over there and the mechanic got it running and rode on the water with me to see what it was doing. Long story short, they couldn't fix the issue and I later sold the boat. Fast forward a couple of years later, when I try to take my new boat in for an oil change and maintenance, they tell me that I'm on "prepay" because I owe them $400 in "storage fees" for my old boat. When I explained what I describe above, the owner said that I can still bring it there and have maintenance done on a prepay basis, "if I'm that kind of person that doesn't pay his bills." As many years as I had my boat worked on there, and as I never complained about paying almost $1000 for these attempted repairs that never fixed the idling issue which ultimately forced me to sell my boat...for the owner of this business to refer to me as some kind of deadbeat takes a special kind of nerve.